KL
Kim L
Active since Mar 2009
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
LG Service Has Been Frustrating, Disorganised, and Unhelpful
I have been a loyal LG customer for 15 to 16 years and own multiple LG appliances, including a washing machine, dishwasher, tumble dryer, and microwave. That is exactly why this experience has been so disappointing. In the past, we used a service agent named Chris, who was excellent. He serviced my appliances once a year, sometimes every 18 months, and I never had any reason to complain. In December 2023, he told me my washing machine needed parts for a separate issue. By January 2024, I stopped following up because nothing was happening. The machine then started leaking water, and I simply learned to live with it. On Saturday, 4 April, the machine stopped pumping water completely. I contacted LG Midrand on Monday, 7 April, and explained the issue fully. After some back and forth to find a suitable time, Sifiso came out on Tuesday, 14 April. He told me he needed to order a pump housing, as he already had the pump, and that he would return within the week. On Thursday, I followed up and was told he was still waiting for stock. Fair enough. Then, at 15:13 on Friday, 17 April, I asked again when he would be coming to complete the repair, and he said Saturday. It is now 11:55 on Saturday, and I have heard absolutely nothing. At 11:11, I contacted the WhatsApp support line for help, only for Owen to tell me that without a reference number, nothing could be done. No reference number was ever given to me when I first logged the issue on 7 April, nor was one provided by Sifiso. So now I am stuck and will most likely have to wait until Monday morning to start phoning around again, hoping to get hold of someone who can actually help. What is especially frustrating is that although the issue identified in December 2023 was separate from the current fault, leaving it unresolved appears to have made the present situation more difficult to deal with. For a company whose products I have trusted for over 15 years, this level of after-sales service is incredibly disappointing. At this point, I genuinely do not know whether I would buy another LG appliance again.
5 replies
9 months ago
DebiCheck Mandates: Month 85. Still waiting for my very first one.
At this point I’m convinced DebiCheck mandates are like unicorns—everyone swears they exist, but I’ve never seen one in the wild. Here’s my highlight reel: Branch adventure: I showed up with a Cell C representative, spent 2 hours being very patient, and left with… a deeper appreciation for hold music. No fix. Call-centre magic trick: My mandate vanished from my account. Then, as if by sorcery, it was “automatically found” shortly afterwards. Still no fix. App messages: Sent. Read. Rep**** to with the classics: “We’ll transfer you,” “Different department,” “Not our system,” and my favorite—radio silence. And the grand prize? Nobody can “escalate to IT.” Apparently IT is a top-secret level you only unlock after the 100th transfer. I’m stuck speed-running departments like it’s a video game, except there’s no final boss—just another queue. Timeline check: Trying to fix this: over a year. Mandates received in total: 0 (in 85 months, which is seven-plus years for anyone keeping score). If anyone who can actually escalate to IT, check the logs, or simply press ‘resend’ sees this, please prove me wrong and end this epic quest. Until then, I’ll be here—collecting reference numbers and postcards from every department on the tour.
2 replies
9 months ago
Is it normal for your staff to blaspheme?
I was trying to open an account online and it got stuck on one of the pages. No problem it happens so I called into your call centre and spoke to a woman I wont call her a lady because the blasphemy that come out of her mouth was shocking. I swear and even I was like WOW!!! If that is you staff please cancel my application I will rather not have an account with your company that deal with people like that. Disgraceful.
0 replies
10 months ago
Ongoing Account Discrepancy – Please Be Cautious
I feel it’s important to share my experience with this company, as I’ve been trying to resolve an account issue for the past 18 months with no success. I’ve been assigned seven different account numbers, all showing the same invoices. In some cases, the accounts even share the same account number but have different names—there are three such instances that I’ve identified. Despite this, I continue to receive statements from each account in the same month, all requesting payment for the same charges. Am I supposed to pay the same invoice seven times? I’ve reached out to their call centre multiple times, but no one has been able to resolve the issue. I’ve also left a message asking for the Financial Manager to call me back, but so far, there’s been no response. This situation is beyond frustrating and still unresolved. Please be very careful when dealing with this company.
3 replies
12 months ago
Caution Before You Sign Up with This Company
I strongly advise against investing your money in this service. I signed up for a legal business policy with them last year, and my experience has been incredibly disappointing. A. Initial Request for Legal Documents When I first needed basic documents—SLA templates, retainer agreements, credit application forms, and the like—I was told they could help. In reality, they could only provide about half of what I needed. Maybe less. B. Recent Issue – Letter of Demand and Legal Escalation Just last week, I contacted them regarding a letter of demand and possible litigation: The first representative I spoke to struggled to communicate effectively in English. After repeating myself multiple times, I had to insist on being transferred to a supervisor just to escalate the matter. I was eventually referred to an attorney—but here’s the kicker: the attorney’s office couldn’t find any record of my legal policy with A&G. None. How is that even possible? I requested a callback yesterday to resolve the issue. They “promised” I'd be contacted by the end of the business day. It’s now 10 minutes before close of business and—surprise—I’m still waiting. A&G deducts money from my account every single month. So I have to ask: where exactly is that money going? Anyone else see the problem here? Because from where I’m standing, this is beyond concerning. It’s infuriating.
3 replies
28 months ago
Company tries to strong arm you
I asked for a quote for certain services which I was happy with and paid but now suddenly get invoiced for hidden costs that have to be paid so they can continue with the registration of the quoted services and if I don't pay this hidden cost they can't/won't continue. The constant bombardment of marketing to "upsell" is also very annoying. The manager surprisingly did phone me back but refused to answer the question if they would be happy with hidden costs been thrown at them. They could not answer the question as to why they were trying to strong arm their customers and if the customers did not agree with this then refusing to continue with the paid services. Avoid this company
2 replies
30 months ago
***** not taken seriously
I informed them about a ***** pattern that I picked up this morning and not 1 staff member could give a hoot about it. They could prevent more customers losing money but yes they just want to do the party line. So from being an amazing bank that was innovative to absolutely shocking I now understand the reviews. Avoid at all costs
1 reply
38 months ago
Avoid - beyond useless
I attempted to sign up. The sales man was great and knowledgeable BUT the branch manager is rude and refused to let the customer speak and even raised his voice to be. When I responded at the same volume and attitude he got all upset, go figure. I escalated this complaint to support and then the area manager and heard nothing from him, support or anyone from senior management. Avoid this company at all costs.
0 replies
48 months ago
Beyond USELESS!!!!!
Avoid this company at all costs. Thank heavens I moved my business accounts away years ago now just personal email left an since I have not received a single email since Wednesday noon that will also be moved soon too. Radio silence from them as to what the issue actually is. But that would never happen as they blame everyone and everything else other that taking responsibility. And if you do tell others how USELESS they are they block you on social media. I had no idea that a company could be be this childish but if there was a prize this company would win first place.
0 replies
54 months ago
Upgrade debacle [#5683641] [#5683639]
1. In November your call centre contacted my mother-in-law, a 76-year-old, my mother-in-law gave them my number to call as she is not the account holder. 1.1 I have contacted your call centre, Facebook team (does not even know how to use a phone, I am willing to train them if this would help), actually anyone that I thought could help on this matter to place a note on the system to use my number not the contract number but this seems to be higher grade as no one is capable of doing this. 1.2 The contract number that is a problem is 073 *** ****, my contact number is at the end of the email. 2. They eventually called me about the upgrade as this point I asked to put it on hold as we had not decided what phone would work best for an older person. 3. In December I called your call centre and they say that my contract only expires in April 2022 although your SMS said the 23rd of January (happy to supply the SMS if you need proof) so they will have to charge me a penalty BUT if I don’t want to pay that penalty then go do the upgrade instore. 4. Off I go to Westgate MTN store and sit there for probably an hour maybe an hour and a half before someone was able to see me. Imagine my surprise when they said there will be a penalty. Left without the upgrade 5. On the 13th of December one of you call centres called me (031 331 0509) and I did the upgrade with them as they gave me the smallest penalty. I was told my phone would arrive shortly as they did have stock. 6. So, my phoned should have arrived around the 23rd latest 3rd of January according to that call centre according to your website the latest it should have arrived was the 23rd of December. No phone was ever received. 7. Yesterday the same call centre phoned me five times without me answering, surely, they would have figured I was unable to talk after the first two times BUT no. 8. I eventually get hold of someone in a call centre and ask what the problem is. They tell me they can’t help as it was a different call centre but they will send a message for them to call me. 9. GUESS WHAT????? They phoned my mother-in-law, see point 1. 10. Eventually they phone me tell me that they are now automagically out of stock even though there was stock available when I did the upgrade. 11. This is where my sense of humour was lost. 11.1 Why is it my fault that there was stock now there is no stock and it’s the customers issue? 11.2 So my options are going with the A32 rather than the A32 5g OR 11.3 Wait for the A32 5G. I asked for a senior manager to phone me by close of business yesterday as none of these options are ideal and GUESS WHAT??? I was told 3-5 business days for this to be resolved AND no senior manage has phoned. Please tell me you see a problem with this issue? What must I do to get this resolved or should I just give this up as a bad job and accept incompetence from your staff? What must I do to get service? Please tell me and I will happily do it be it dancing naked anticlockwise under the full moon while listing the names of all the smurfs in alphabetical order or whatever. UPDATE:- Have emailed Customer care, Complaints, Complaints management and 2 other email address now 4 days in a row with all contract and contact numbers and STILL RADIO SILENCE. WHAT MUST I DO TO GET SERVICE???????????
0 replies
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