Mary M

Active since Nov 2019

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Industries

Reviews

8 reviews

4 months ago

Beware off doing business with tis company you will not see your money

Goods taken for auction in January 2026 and still no payment. Unanswered mails and phone calls Beware of dealing with them

0 replies

King Price Insurance

6 months ago

Great friendly and e...

Great friendly and efficient service as always from Komotso in updating my policy

1 reply

King Price Insurance

21 months ago

Easy process to upda...

Easy process to update my policy Consultant was friendly and professional

1 reply

King Price Insurance

36 months ago

Professional service

Great service from Beverley Pillay, professional and compassionate

1 reply

Woolworths Retail South Africa

44 months ago

Mouldy pasta

Woolworths quality seems to be a thing of the past. Fresh Fettucine bought with a sell by date of 27 December use by 3 January. Opened 2 packs on 20 December and totally mouldy! Contact made via their complaints website on 20 December and not even the courtesy of a response! Shocking service and quality. They have lost my custom

0 replies

Turkish Airlines

68 months ago

SHOCKING CUSTOMER SERVICE

See corrrespondence trying to get a simple query resolved. Still no resolution SHOCKING CUSTOMER SERVICE Dear Sirs I am writing to you in total frustration after weeks of trying to resolve the most basic of queries. Latest feedback reference number *** (one of many) I held a booking for myself, Mary Monaghan and Peter Haffenden, reference number RIXAEI, ticket nos. *** return flights Cape Town to Ercan, departure 19 April 2020. I had requested conversion of these to open tickets, see my feedback request of 18 May 2020 On 2nd December 2020 I contacted your call centre as I was now ready to look at making a booking for 2021 only to find that according to your records these tickets had been submitted for refund. I then submitted yet another feedback form with the text below: Ticket nos. *** Mary Monaghan/ Peter Haffenden Booking Reference RIXAEI I have just had a very worrying conversation with your customer service section regarding the above tickets. These have been under query since April when I requested that they be converted to open tickets. I have several reference nos. for my query: TK-***, TK-***, TK-***, TK-***. I also attach a screenshot of my query dated 18 May. AT ALL TIMES I REQUESTED THAT THESE BE CONVERTED TO OPEN TICKETS. I have now been informed that there are no open tickets linked to this booking and that a refund has been issued. This is not the case. NO REFUND HAS BEEN RECEIVED ON MY CREDIT CARD FROM MAY 2020 TO DATE. All my bank statements have been checked. I did receive traveller’s cheques *** and *** in respect of the legroom seats we had paid for. I am trying to make a booking for April 2021 so need this matter resolved immediately. I received reference number *** for this query on 2/12, noreply. I phoned again on 16/12 reference number *** no response I phoned again 31/12 Reference number *** no response Your customer service agents were very polite and said they would ask that my query get actioned as a priority…still nothing I phoned again on 2nd January and asked again for urgent resolution and that I be phoned. The worrying thing about this interaction was that no reference number came through to me by e mail or SMS nor did I get put through to your survey line. I know you record calls, so the detail is as follows: 2/1 call made at 10h54 South African time and call lasted 11 minutes. I phoned again today, 3/1 reference number ***and once again your call centre agent said this would be actioned urgently. I asked if it could be escalated to someone senior, but it seems they are powerless to do anything other than e mail the refund section I have always told your agents I understand that in error the tickets were noted by you as for refund and I accept that it is a mistake on your part and am willing to accept a refund but the fact is I haven’t got the refund. Once I have the refund I can look at making a new booking but until then I am powerless to do so. I acknowledge I have the travellers cheques for the legroom seats and this is not under query. All I ask respectfully is that you provide me as your customer with the service to which I should be entitled. I have always been a loyal customer and have encouraged many colleagues and friends to use your services but I am now at the point of actively discouraging them to do so both personally and via social media Your prompt response would be appreciated

0 replies

MTN South Africa

82 months ago

Continued appalling service

 I POSTED THE FOLLOWING ON 12 NOVEMBER AND STILL HAVE NOT HAD A SATISFACTORY RESPONSE Appalling service Mary M | 12 Nov 2019, 09:13 I registered a complaint on 1st July and was given a reference number Query Complaint [#398770]. Despite frequent e mail follow ups this matter has still not been resolved. I visited Northern Cyprus in October again and still could not access any MTN services. Once I crossed the border to Southern Cyprus I had services. In the interim I have successfully been able to have roaming services in Dubai, Turkey, Australia. Every time I follow up I receive a message saying the query has been escalated but without any further feedback. I have been a loyal MTN subscriber since the 1980s but I am now planning to move provider due to the shocking service received. Complaint I have international roaming activated on my phone in order to maintain contact whilst travelling as I am a frequent traveller. I have been traveling to Northern Cyprus at least once a year for the last 15 years and until last year had no problem. When I travelled there in September 2018 my phone noted 'emergency calls only' and the same thing when I travelled there this year in May/June. However when I crossed the border to Southern Cyprus my roaming signal was fine. Please advise urgently THIS IS THE REPLY I RECEIVED ON 12 NOVEMBER STILL NO CLOSER TO BEING RESOLVED!!! Thank you for your post. We sincere apologized for any inconvenienced caused to you. Escalation has been logged for your complaint. This is escalated now to the Roaming group for assistance. MTN blocked certain countries/areas while we negotiate roaming rates, we have requested for them to confirm if MTN do have roaming agreement with Northern Cyprus . Your reference SMC/***. Kind Regards, Alice van der Merwe MTN   

1 reply

MTN South Africa

82 months ago

Apalling service

I registered a complaint on 1st July and was given a reference number Query Complaint [#398770]. Despite frequent e mail follow ups this matter has still not been resolved. I visited Northern Cyprus in October again and still could not access any MTN services. Once I crossed the border to Southern Cyprus I had services. In the interim I have successfully been able to have roaming services in Dubai, Turkey, Australia. Every time I follow up I receive a message saying the query has been escalated but without any further feedback. I have been a loyal MTN subscriber since the 1980s but I am now planning to move provider due to the shocking service received. Complaint I have international roaming activated on my phone in order to maintain contact whilst travelling as I am a frequent traveller. I have been traveling to Northern Cyprus at least once a year for the last 15 years and until last year had no problem. When I travelled there in September 2018 my phone noted 'emergency calls only' and the same thing when I travelled there this year in May/June. However when I crossed the border to Southern Cyprus my roaming signal was fine. Please advise urgently

1 reply

Review Distribution

5 Star

3 (37.5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

5 (62.5%)

Mary M

Reviews

Beware off doing business with tis company you will not see your money

Great friendly and e...

Easy process to upda...

Professional service

Mouldy pasta

SHOCKING CUSTOMER SERVICE

Continued appalling service

Apalling service

Review Distribution

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