TC
Tyron C
Active since Nov 2019
60
Reviews
0
Industries
Reviews
60 reviews6 months ago
Forced New Contract After Completing Mine
I completed my full fibre contract with Home connect, paid everything, and the line and router were already installed. After cancelling a few months later, I requested reconnection. Now the provider is forcing me to reapply and sign a brand-new contract, even though the CPA clearly states that after a fixed-term contract ends, customers may continue month-to-month and cannot be forced into a new long-term agreement unless they choose to. A reconnection fee is reasonable — forcing a new contract is not. This feels like an unfair and ******** practice. If not resolved, I will escalate this to the National Consumer Commission and ICASA
1 reply
6 months ago
No response
They have a dont care attitude.. im out of the country and being trying to contact them via email,no response using their app, which doesnt work, their WhatsApp that doesnt work.. Do youll only know use when selling your insurance policy to us and one youll get our banking details, youll disappear.. Very dishonest company, no morals or ethics..
4 replies
13 months ago
UNRELIABLE/CONFUSED COURIER SERVICE
Did not deliver on the promise date or the next day ,although receiving communication from them that it would be delivered. Contact center says the message from was incorrect when the bank called, clearly theres a communication problem, how should we know yhe message was incorrect. I had tp cancel plans to wait home for my delivery but never received it,then drove to the bank to check, thats when they called to only find out its incorrect. Im now relocating to another and require my global card but it has still not been delivered. FNB needs to consider using another courier service since CCD is unreliable and im actually have no choice but to switch my bank in i dont receive my card in the next hour. I would have to go into a branch an open another account with another reliable bank!
3 replies
14 months ago
RUDE SECURE CHAT AGENTS
FNB secure chat agents are extremely rude. They take several minutes to respond, but when they ask for a long list of details which takes about a minute to type out,the cut you off saying there's no response. Why have this service when its pointless and agent are clearly not trained and rude. I constantly have this issue sick of fnb and their lazy rude agents on secure chat.
1 reply
14 months ago
POOR SERVICE YET AGAIN
FNB insurance, pathetic service,quick to sell you a deal,extremely slow to process a claim.. Told you contact them via secure chat and as usual secure chat agents are not helpful at all. Real waste of time!
1 reply
16 months ago
POOR CUSTOMER SERVICE
Iv been trying to get assistance from Hyundai Bryanston from last week regarding a vehicle i purchased from about the service history of the vehicle but nobody seems to be interested or knows whats going on. I seem to be constantly redirected by the F&I manager who doesn't respond to me via email or lets me know whats going on,he just passes it over someone else who hasn't been able to assist me. Theres no clear direction and clearly no eagerness to provide customer service. It has been poor service from them from the get go. Also the tire pressure sensor light was on,i took it to their workshop and the technician, the Forman and workshop manager took over 2 hours and good not find the solution, i was asked to take it to vw, while it was a matter of basically pressing the rest button in the cubby which seemed to rocket science to them. Really poor service received from them.
0 replies
16 months ago
*********** SECURE CHAT
Why is it so difficult to get assistance from secure chat? There's only a small percentage who actually know whats going on,the rest have no clue. I am trying to get a bank statement or transaction history for the past 3 months,but they say its not available. But previously a agent was able to get it for me,clearly youll are employing *********** people. They are also very rude, they just cut you off and end the chat, is that how youll treat youlls clients ? Is that how FNB trains them to treat their clients?
1 reply
17 months ago
DISHONEST ***********
Momentum are extremely dishonest, they ******* into taking a policy, now when i might have a claim and questions, they totally ignore you! I have emails to prove it. Next im reporting them to the financial Ombudsman. Think twice before taking any policy with Momentum!
5 replies
18 months ago
POOR CUSTOMER SERVICE
It really to contact this company after raking insurance with them. But when the wanted to sign me up they could not stop calling, now when i need assistance i got to beg and hope that they contact me..
8 replies
18 months ago
MOMENTUM IGNORING CLIENTS
I ended up with a policy that i never agreed to take but momentum decided to debit me monthly for this policy so i just stuck with it.. Recently i realized that i might have a claim, contacted them numerous times, this is the 3rd week with no one contacting me telephonically to discuss the claim like they said they would. Momentum seems to be very fast to force people to take on their policy even without their permission but very reluctant to assess a potential claim. Those looking to take policies should do their research when it comes to the claims process before choosing an insurance company. I should have known after the last incident that went viral where momentum refused to pay out a famy after the loss of the husband. Momentum are literally ignoring me, is that how they treat their clients..???
9 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (10%)
1 Star
54 (90%)