AG
Anonymous G
Active since Oct 2019
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
Momentum Health is a Trap.
I would like to share my experience with Momentum, as I believe it is important for others to be aware of the difficulties I have faced throughout this process. After providing all the information requested by Momentum—information that required me to make and pay for medical appointments to obtain—I was repeatedly told that feedback would be provided “shortly.” When I followed up, I was informed that the matter had been escalated to management for a decision, yet no clear reason or explanation could be provided. Despite multiple follow-ups, I continued to receive vague and inconsistent communication. Yesterday, I was contacted urgently and informed that the discussion had to take place telephonically, during which I was asked the same questions repeatedly in what felt like an attempt to catch me out for “lying.” I was again assured that an update would be provided the following day. Instead, I received an email requesting my contraceptive history from 2024—records that have no direct relevance to my application, particularly as I was not a Momentum client at that time. This request requires yet another medical appointment and additional costs on my part. Throughout this process, I have been subjected to unnecessary stress, financial strain, and a lack of transparency. I have had to persistently follow up for responses, only to receive delayed or incomplete communication. I was also reassured previously that Momentum was not attempting to avoid covering my claim, yet the excessive and seemingly unrelated requests suggest otherwise. Due to the ongoing frustration, lack of clarity, and emotional strain caused by this experience, I have requested cancellation of my membership. Unfortunately, even this request has been met with delayed responses and difficulty in communication. Based on my experience, I would strongly caution others to carefully consider their decision before signing up with Momentum, as the process I have endured has been distressing and unnecessarily prolonged.
1 reply
5 months ago
Momentum Health is not worth your time
This is my second review regarding my experience with Momentum Medical Aid, and unfortunately it reinforces my concerns from the first experience. I signed up with Momentum for a hospital plan in December after experiencing difficulties with the sign-up process since November. At the time of joining, I had no medical aid in place and was advised that there would be no waiting periods, including no general waiting period. All information provided during my application was accurate and complete to the best of my knowledge. On 7 January 2026, I discovered that I was pregnant. At the time of joining Momentum, I was genuinely unaware of my pregnancy. Had I known, I would have disclosed this immediately and consulted a doctor earlier. My obstetrician registered me on the Momentum Maternity Programme on the same day. When I contacted Momentum on 7 January 2026, I was informed that the matter needed to be investigated due to possible non-disclosure. I explained clearly that I was unaware of the pregnancy at the time of joining. Later that same day, Momentum emailed me requesting medical documentation from both my obstetrician and GP confirming when the pregnancy was diagnosed. On the evening of 7 January 2026, my doctor’s office contacted me to inform me that Momentum would not be paying the claim. However, on that very same day, I also received an email from Momentum welcoming me to the Maternity Programme and providing me with an authorisation number. Based on this communication, both myself and my doctor’s reception staff reasonably believed that I had been accepted onto the programme and that no further documentation was required. On 13 January 2026, I received an email from a Momentum representative (Linda) stating that the required forms were still outstanding and that my case had been closed. I attempted to contact him multiple times on 14 January 2026 before eventually receiving an explanation that the documents were still required. Despite this, my obstetrician later confirmed on 14 January 2026 that the claim had been rejected. I nevertheless submitted the requested documentation. Subsequently, I was informed that additional documentation was required from my GP. I queried what information was expected from my GP, as I had not visited my GP since 2024. This query was never responded to. On 15 January 2026, I followed up again, only to discover that the representative handling my case was on leave. My main concern is the lack of clear, consistent, and transparent communication throughout this process. I received conflicting messages, including a formal acceptance email with an authorisation number, followed by a rejection that was later described as an error. This has caused unnecessary stress and confusion during an already sensitive time. Despite repeatedly explaining that I was unaware of my pregnancy at the time of joining, and despite submitting the requested documentation, there has been no clear guidance on what is required, what the outcome is, or how the matter will be resolved. Based on my experience, I would strongly caution prospective members to consider alternative medical aids that provide clearer communication, consistency, and better customer support.
2 replies
5 months ago
Momentum=Useless
The new name for momentum should be useless. Because they cant assist with any of my problems, ive been trying to contact them sent multiple emails since last week because i cant register on the app because my surname is incorrecr. Ive sent them multiple copies of my id book, ive phoned numerous of times and no one can help me they just transferred my call 7 times. now they saying the only policy that is there is one that not active but my account has been debited for the plan i signed up for. Useless, incompitent. Dont sign up with momentum health because they cant help you with anything.
1 reply
9 months ago
USELESS HARASSMENT
Lawyers keep on harassing me with emails for an account that ABSA (another useless party) failed to debit from my account this has resulted in my account falling into arrears and lawyers harassing me for payments.
1 reply
9 months ago
Ban Hyperli
0 stars!! the ****iest company ever. They advertise **** that is not even real. I bought a mystery deal with them mind you they use pay-flex as well, and the gifts i got are literally gifts from temu that i could've bought myself. I will never support this company again. Im emailing pay-flex as well to remove these ****mers
0 replies
19 months ago
Refrain from doing business with Wonga
I am disappointed to report a negative experience with Wonga's customer service following an incorrect debit from my account. The issue has been ongoing for over two weeks, and despite my repeated efforts to resolve it, I have encountered consistent obstacles. Each time I reach out, I am met with unhelpful responses and employees who appear unable to provide correct or consistent advice. Communication has been frustratingly slow, and no one has taken clear ownership of my case. The lack of coordination and effective support has only compounded my stress, as this issue involves funds I need urgently. This experience has left me feeling unheard and frustrated. I hope Wonga addresses its customer service shortcomings, improves training for its employees, and prioritises customer issues with a clear and timely resolution process. If you're considering Wonga, be aware that their customer support may not meet expectations when problems arise.
3 replies
20 months ago
MTN: MOST PATHETIC SERVICE PROVIDER
If i could give zero stars i would've. This is the worst experience i have ever had with a service provider. I purchased a monthly subscription sim card with them, struggling to get this thing to work i phone them i email them, eventually the "system is online" again. These people tell me this is a prepaid sim card. Why the hell would i purchase a sim card for R149? if i can buy it for R1 at pep. Haike, then the customer care line still has the audacity to transfer back a fourth because this one doesn't work for this department vise versa.
0 replies
41 months ago
Daly credit corporation must fall
If I could I would give 0 stars. Absolute ****hole is what you call this company. I was handed over to these people by Foschini after Foschini claimed they could not get in touch with me although I scheduled a debit order for my account that's a story for another day. Daly Credit Corporation emailed me a settlement letter mind you called me and smsed me to say that I can settle my account if I pay a discounted amount of R374 on 23 December 2022. I do the payment on the day it is due I didn't hear back from these people then on the 30th of December they sent me an SMS saying that I still owe them R177, so I phone them to ask what is the problem and explain my story and the consultant said no she'll speak to her manager and they'll investigate the account. On the 10th of January, they kept on contacting me constantly to say that I owed them R200. I explain my story again and this consultant said I must send an email to daly. blah blah blah. I do everything exactly as they say and to my surprise today they called me 8 times already for the same ****. I called back the office today to ask *** is happening and why they keep on calling me because I've settled this account and she says to me no their offices were closed and the payment only reflect 7days after it was made she is going to escalate for the account to be closed. This is absolute bull****. I now have to wait 6-8 weeks for a paid-up letter but I've settled on the 23rd of DECEMBER 2022 already.
1 reply
45 months ago
Vodacom= **** ****ter ****est ****estes
If i could i would give zero. The quickest to suspend your line but the slowest to help you when you have a problem. Tobi cant understand half the **** i say and the system is always slow tf? Shouldve gone with Telkom or MTN for **** sake.
1 reply
72 months ago
Torque IT you change my mind
The lady I emailed was so helpful and nice. She quoted me on an exam and I asked her multiple times if this is the correct exam and she said multiple times that it is the correct exam just to find out this morning that the amount paid is incorrect because she did indeed quote me for the wrong exam. This is unacceptable you cant play with people's money like that!
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
11 (91.66666666666667%)