MA
Mohamed A
Active since Feb 2009
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Skyworth = stay away.... cheap product and worst service
I have a 70 inch just over 2 years and it went blank. Found out there's no skyworth offices/service centre in the Western Cape so contacted Skyworth JHB/ Pretoria that said a company called RDC TV repairs will contact me. I Had to contact them and TV was taken away and I was told back light needs replacing and awaiting parts from skyworth. 2 days later get called and told it's the tcon board and told part ordered and not sure if there's parts. Also got told skyworth tvs have issues and backlight goes within warranty period alot and normally they don't have parts by Rdc. Then another 2 days later I get called and told my TV is off to JHB to skyworth for assessment and repair. Been a month now with no TV and my TV is still in JHB 🤦🏽♂️ Have the thread of emails with JHB that says TV repaired then still need status report, then strip light sorted, then awaiting status check and so on etc... I ask about the tcon board and when do i get my TV back etc but it's just one email after another with the last so far today saying failed quality test. the technician from RDC TV repairs that's their agent in CPT told me there's no parts and I should get a credit note as alot of customers have had issues. I feel my TV might be just getting a quick patch up repair or something and have checked reviews and skyworth as well as RDC have got really bad reviews and customers are not treated well. I have enquired about getting a credit note and get my money back but nobody is giving any positive answers... really a disgruntled customer!
0 replies
104 months ago
not bothering about poor service delivery
i have an ongoing problem for over a month which is unresolved. ive complained via phone, mail , their internet live chat and portal opening tickets to report yet im getting nowhere. i have even tried this method and was promised help via hello peter but that was it...web africa has now deleted all my open tickets to erase proof of problems and my poor speeds still persist. i have even contacted telkom myself and they say i must speak to my service provider. nobody seems interested and they just taking my money!!!
1 reply
104 months ago
poor connection and speed not resolved over a month
i have been messaging, calling and interacting via the online chat about my constant loss of adsl connection which webafrica has confirmed being about 3 times per day for the entire october. speed is also down and i have sent results of speedtests etc. always told it is escalated and telkom will attend yet telkom has not been to my place but sends me an sms to rate their technician? my account is with webafrica so they need to sort this out. nobody even calls me to hear me out as im exhausted with typing out complaints that nobody looks at . i have the entire thread of mails etc if Mujeeb Brey is interested in looking at ?? why also take my money for October when i didnt get the service promised for that entire month...now its November and same story....
4 replies
122 months ago
Top service
<p>I would like to commend an employee named Taufeeq Salie at yr branch outside canal walk. Went there to do my upgrade and he went out of his way to help me with unforseen problems I experienced with the upgrade. Even gave his number to me to keep in contact with him if I experience any other issues and kept in touch with me throughout. 5 star service! !</p>
1 reply
127 months ago
extra charge for data
I received a bill of over R500 to be paid at the end of this month being charged extra for data that I didn't ask for or need. I lodged a complaint and got a case number 17281486 to reverse the charges. Called few days ago as got an sms saying could not reach me and was told that case was successful and the amount of R349 will be reversed. Got another sms yesterday stating again that the total R550 something will be deducted! <br> Called customer service again and told this time there is nothing on the system? The lady lodged another querie after i questioned why. I also asked her to check recorded call records as it should be on my profile but there was nothing just the case number. The system did not even show that I upgraded my contract on the 08/12 which was before I was first told that the R349 would be reversed and my bill would just be R199.<br> Tried thereafter via inbox via your Facebook page and got sent the original invoice for over R500 and not one mention of the case number and it being sorted. <br> Im being sent from pillar to post and this reverse of the R349 has somehow been removed from the system? ?<br> I didn't need data as i already had over 10gigs? Correct ASAP PLS!!!!
1 reply
137 months ago
good service and attitude as well as feedback
Good service with a friendly attitude. Went the extra mile to ensure I'm a happy customer whilst giving me the best deal available.
1 reply
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
2 (33.333333333333336%)