AP
Angelique P
Active since Sep 2019
22
Reviews
0
Industries
Reviews
22 reviews1 month ago
Zero Service Accountability
I received a letter saying my policy has lapsed. We spent numerous times asking Discovery Agents to switch my dabit order from my husband's FNB account to Capitec account. The debit order switching was confirmed!! If that is a problem then load the debit order onto my Capitec Account and reinstate my life policy with premium being deducted on 29 April. The service received from this company is absolutely disgusting. I cannot spend hours on a phone with people saying the debit order switch was done then it's not. Reinstate my policy with immediate effect. And if you want to speak to me on the phone you contact me at 16.50
2 replies
1 month ago
No Reponse Zero Service
What happened to the turn around time and service standard with Absa. I sent my dad's letter of consent, certified copies of his and my IDs to Absa Life days ago asking them to reinstate policy 6652910469 and to deduct the full arrears amount on 29 April. I have yet to receive a response. I want my query sorted please.
4 replies
3 months ago
Reinstate Policy Please
Please reinstate my dad's policies number 6652679164. The policy lapsed due to me not paying it. We would like to reinstate policy.
5 replies
5 months ago
Please Assist
I enquired about my and my husband's life cover with NelisiweK. I sent he 2x emails and she phoned me today 8 January 2026. She asked if she can transfer me to enquiries. I asked if they can communicate via email as I cannot be on the phone the whole time. I am in accounts and answer call throughout the day. I just wanted to know if our life covers are active and my husband's debt orders needs to be switched from FNB to Capitec. He can be contacted on 0722119987 David ID 8409145101080 and I can be contacted via email on [email protected] My ID 9002220167081
4 replies
8 months ago
I am still waiting for feedback
Good day, My mother passed away 27 August 2025 and while submitting funeral claim I was told that I needed to get Letter of Executive Ship from court. At end of September I received Letter of Authority (which was given because my mother only had a Standard Bank Account and no other assets). The account had an amount of under R4000 in. I was told that Deceased Estates will be in contact with me. I just want my stuff sorted, because I cannot fathom how long I have to wait for an amount that is not even much. I do not want to be contacted be the branch as they delivered excellent service and this complaint is nothing to do with them. My complaint is with Standard Bank head office that does not provide feedback!!!!!!!
3 replies
10 months ago
Disgusting Service
I am absolutely disgusted by the response I received from Standard Bank on 11 August 2025 Case Number 54199151. I clearly asked if a bank official could accompany me to the hospital as my mother has blood clots in her leg and is a bid confused. She is unable to come into the branch as she is in hospitaal (Stellenbosch Hospitaal at the time) and has been transferred to Sonstraal Transitional Care Unit in Paarl and will be for +-6 months. I need to pay her PEP Stores account and was enquiring about getting General POA on her account as I am her daughter. I previously worked in a bank and this response without any empathy telling me to get my mother into the branch is absolutely disgusting!! But for your white private bank clients you do the most!!
29 replies
16 months ago
Excellent Service
I would like to thank the consultant who assisted me with regarding our life policies. She was absolutely amazing: Joyce Reddigadu!! Please give her an excellent rating and increase 🥰. Reference number: Fw: 10961863728 -WRefNo#10961914404#- -MailRef#3437862974#-
1 reply
16 months ago
Release Payment
I have a payment that is coming into my account of R300 that has not been approved by the bank. Please approve it as I need my money. Incoming money was supposed to be paid into my account on 25 January. It is 28 January and it is not reflecting in my account
1 reply
19 months ago
Reinstatement (Horrible Service)
I previously logged a complaint with regarding to my dad's policies being reinstated. Policy 6643120710 was reinstated and I am thankful for that, however policy number 6646810879 has yet to be reinstated. I was contacted by Nomsa Dhlamini (complaint number C-45112967) stating that both policies were reinstated (only one was) and that they would debit on 18 November 2024. I sent 2 emails to her on 15 November 2024 asking her to debit both policies on 27 November (when there is money in the account). I have yet to receive a response. I am truly sick of this horrible service I am receiving from Absa Life. This is not the firt time I requested BOTH POLICIES TO BE REINSTATED.
3 replies
19 months ago
Reinstate Policy
Good day, I requested months ago that the following policies be reinstated for my dad ( I have POA) on all his accounts : 6643120710 6646810879 I am truly sick of the service I am receiving from Absa Life who is blatantly ignoring the requests
3 replies
Review Distribution
5 Star
4 (18.181818181818183%)
4 Star
1 (4.545454545454546%)
3 Star
1 (4.545454545454546%)
2 Star
1 (4.545454545454546%)
1 Star
15 (68.18181818181819%)