SM
Shelley M
Active since Sep 2019
6
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0
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Reviews
6 reviews2 weeks ago
Life Vincent Pallotti's mistake is now my problem!!!!
Following my husband's admission to the hospital via ambulance, the staff at Vincent Pallotti only app**** for an authorisation number 3 weeks later. All of the bills relating to his hospital stay, have been short paid by the medical aid due to the delay by Life Healthcare. This mistake is now potentially going to cost me R14k and it's impossible to get through to someone at the hospital.
0 replies
3 months ago
FNB Private Banking - Shocking Service!!!!
If I could give anyone any advice about FNB's Private Banking Suite, it will be to run as quickly as you can. Two years ago, we were able to settle our bond after a long debacle with FNB. It took them 3 months to send through a settlement figure, and we were referred from one person to the next. We are now selling the same property and again am struggling to get a letter from them stating that the bond is fully paid. We have been trying to get this letter out of FNB since the 3rd of February and every time we speak to them, we get told that their turnaround time is 3 to 5 days (not the same 3 to 5 days, but a timeframe after every call). We now stand to potentially lose this sale and for no reason other than FNB"s incompetence! We have now spoken to all of the following people (reference numbers CAS-12351162-ALTM4S8 and RK26021819839) and not one of them could assist us: Brendan (Private Banking) Rose Hlongwane (laid a complaint with the Call Centre) Neo Malekutu (Private Banking) George Mokholela (Private Banking) Kgomotso Molwantoa (Private Banking) Delien Van Eck (now in Commercial but previously with Private Banking) All that we constantly get told is that the matter has been escalated - My question is to who because no-one is resolving this!!!! Why allocate a Private Banker to a client if they can't assist you when you have a problem. Seems all they focus on is flogging you more products. We will most certainly be looking to change bankers shortly. It's a shame as we have banked with them for the past 19 years!!
1 reply
18 months ago
Shocking service
If I could leave a zero rating, I would. Never have I come across such incompetence in my life. They have one job - get parcels delivered and after about 7 days of receiving a message saying that "your parcel is out for delivery - Please ensure you are available at given address", I have now given up and made peace with the fact that I won't be receiving it. As for Monique, she says she'll call you back multiple times, and not ONCE has she delivered on her promise. It's shameful and shocking service! I'm at the point that I'm prepared to get in my car and drive to fetch the parcel from them, so I'm actually now acting as my own courier!!!
0 replies
23 months ago
Shocking service from FNB
We have now been awaiting a settlement figure for our bond from our private banker, Kgomotso Molwantoa, since the 13th of June 2024. We have sent numerous emails and to-date have had no settlement figure from him. In actual fact, he hasn't bothered responding to the last couple of emails at all. Is this the type of service that FNB are happy with, especially considering the fact that we apparently have a "personal banker". Once we have the settlement figure, we'll be moving our current account from FNB to a bank that in fact cares for their clients.
1 reply
45 months ago
Shocking service from Amazon
I ordered a product from Amazon in July 2022. The order was made via a 3rd party seller by the name of First Aid AR in Bulgaria. After countless contact with the seller after the product hadn't arrived after 2 and a half months, I wrote a review of the seller on Amazon. The next day I got contacted by the seller saying that they apologize and that they were refunding me and sending me a replacement product via DHL Express to make up for it. Their condition was that I remove the review which I did. Since that day, they have ignored every message that I've sent them and now subsequently Amazon have blocked my ability to comment on the seller. Shocking service from both Anazon and their very unethical selling partner FIRST AID AR. Amazon, you are building a fancy new office in South Africa. Just know that as South Africans we don't accept dishonest dealings like this!!!!
0 replies
82 months ago
Discovery Health couldn't care less about your health!!!!!
My daughter was involved in a serious car accident on the 28th of August 2019. A car swerved in front of her which caused her car to roll twice. There were multiple witnesses who were absolutely amazing and held her hand because she was obviously petrified. One of them called the paramedics who were concerned about a spinal injury. They took her to the Union Hospital by ambulance where numerous tests were done. It was finally determined that she was one of the lucky ones, and that she had no spinal injury. The doctor on duty told her how lucky she was and that she had whiplash and some bruising. Discovery Health is now refusing to pay for the CT Scan, X Rays, Blood tests, Dr's bills and I'm pretty sure they'll be refusing to pay the hospital account as well. Their reason is that all of the above (amounting to in the region of R 20k) must come from our medial savings account. They went on to say that if they had in fact found a spinal injury, they would have paid. Essentially their view is that this is not considered an emergency, so I have to wonder what is! If a twenty year old student lying on the side of the street in restraints to prevent a potential further spinal injury doesn't constitute an emergency, then I'm at a loss. Clearly large organisations like this one, don't actually have an ounce of concern for their loyal clients (We've been on Discovery Health for at least 12 years). Shame on you Discovery Health. People, please ensure that you are adequately covered for real emergencies because Discovery Health most certainly won't be looking after you!!
2 replies
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