LV
Lynn V
Active since Aug 2019
5
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Reviews
5 reviews1 month ago
Afrox - Poor service
My husband is on the Oxygen Concentrator due to the pulmonary embolism he had after COVID. He sustained lung fibrosis and are oxygen dependant. Last night during the night, the alarm of his machine went off and he could not use the machine the rest of the night. This morning at 08:00 he reported the machine and previously the machine was replaced the same day. Not today, the reason being that they don't have vehicles and that they will replace the machine tomorrow. My husband cannot sleep without the matching as he gets severe headaches and shortness of breath. Afrox's advise is that if it gets to the point that he can't breath I should take him to the emergency room at our own cost. The cheak.
1 reply
13 months ago
Problem: Marara Pharmacy, Bonitas Medical Scheme, Council for Medicalschemes
I've been receiving my medication from Pharmacy Direct after it took me several months to get my medication timeously and correctly. Since 01 January 2025 we were forced to move over to Marara Pharmacy after I just got the communication and understanding between me and Pharmacy Direct on the same level. For the last year about, our medication was delivered monthly correctly. Since we moved over to Marara Pharmacy my problems are never ending. In December 2024 I rep**** on one of the Hello Peter reviews and said that I hope that we will not be receiving this terrible service from them. I received a phone call in December 2025 and I was promised that there would not be a reoccurrence of my experience I had with Pharmacy Direct when we first started with them. Up to date (May 2025) there were only 1 delivery that were smooth, with all the other deliveries there were always issues. End of April, Marara Pharmacy delivered medication that I did not request and we did not receive our crucial meds like insulin, anti-depressants etc. I have send an email on 22 April 2025 to inform Marara which medications they should send and which not and then when we received our meds, we received some of the ones that we requested and all the medications that we did not request. On 25 April 2025 I've send them an email to inform them of the mess and even indicated which they still need to send and which ones they need to collect and return. I received an email informing me that the matter has been escalated. On 30 April 2025 I've send Marara Pharmacy a follow on my previous email and again received an email informing me that the matter has been escalated. In about 10 days (give or take) we need to receive our new month's medications and Marara Pharmacy still haven't delivered my Anti-depressants and collected the medication wrongly delivered. I have only 2 days Anti-depressants left before I run out. Bonitas on the other hand are changing the rules it they please and we just have to accept the matter. We are paying a lot of money for medical cover, which is taken away or limited as they please. I am tired of always having to fight for our medications. I am tired of always having to send the one email after the other following up on concerning matters with no solution. When you speak to someone at Marara Pharmacy, they only say they are sorry but it is the rules and they can't do anything about it. It is the same with maternity benefits on my membership. Why are there still maternity benefits on a patient membership if that person for a fact know that she is not going to make use of it due to either not being able to conceive or undergoing a hysterectomy. Why can't this rule of copayments be lifted and removed from the membership on medical schemes. This year our option's monthly payments increased with 12.5% but the benefits are getting less and it seems that if there are just more and more restrictions. I have also copied the Council for Medical Schemes in on my emails but they don't even reply. Bonitas also does not reply to the emails. I've been on Bonitas since 1 October 2006 and I would say that Bonitas benefits has changed dramastically since then. There is just less and less benefits that they cover. Isn't there someone who can or want to do something about this as this is are giving us major headaches, increasing our stress levels. This type of service by Marara Pharmacy, Bonitas and the Council for Medical Schemes are unacceptable and needs to change drastically. I urge Bonitas member who are experiencing the same unprofessional service from Marara Pharmacy, reply on my review so that everyone can see how many members are out there, who is struggling with the same issues.
3 replies
16 months ago
Ill-service by Marara Pharmacy
Hi Everyone Just to share my bad experience with Marara Pharmacy. We got our Chronic Medication (Diabetes, Heart, Blood Thinners) from Pharmacy Direct in the past round about the 25th of the month. It took us about 2 years to get our medication delivered correctly by Pharmacy Direct. Bonitas has forced us from January 2025 to get our medication from Marara Pharmacy. I have no idea of what the reason might be. I have written a comment on Hello Peter in which I asked if we would also be struggling like some of the other patients to get our medication and believe it or not, I was contacted by one of the Ladies at Marara Pharmacy. This lady has indicated that we will not be having a problem and medication will be delivered in time and this lady is the person who is working on my profile. I have submitted all out prescriptions on 21/01/2025. I even went as far as to get new prescriptions from the doctors, for which I had to pay, by the way. I've received the first sms to confirm receipt of all scripts on 31/01/2025. When I contacted the Lady working with my profile, I was told she is in a meeting. I left a message but was not phoned back. Later Friday afternoon I've contacted Marara Pharmacy and spoke to the Lady working with our profile but could not reach her and I've decided to send her an email. She rep**** by saying that she tried to contact me but I was unavailable. And she said that they have send me an sms and are waiting for the co-payment to be deposited. I told the Lady not to test my intelligence as I was having my phone with me the entire time and received no sms as she has indicated that they have sent. The only sms I received was to inform me that I will receive a sms as soon as our medication has been dispatched. After emails between us back and forth, the Lady phoned me and transferred me to the person who were busy issuing my medication. The line was so bad I could hardly hear the person on the other side. He was saying that there is and co-payment of over R800.00 and I requested him to send me the breakown in order for me to see what they claim from Bonitas. I am still waiting for that. I did however after these phone calls and telephone conversations received the claim Marara send through to Bonitas to claim our Chronic medicine. This was also a issue. On the claim acknowledgement received from Bonitas, the amount due by member was R0.00. We were normally charged R453.59 for one of my mother's Insulin injections. Marara Pharmacy is charging R2585.87. I've queried this claim on Friday afternoon after I received it. Since the first claim acknowledgement that I received from Bonitas on 31/01/2025, I received another 3 claim Acknowledgements from Bonitas of medication claimed by Marara Pharmacy, but no medication yet. My husband is on Warfarin and he only have enough for tonight. My Mother is injecting insulin, but can't inject the units as prescribed as she is almost out of her insulin. I am on heart medication and I still have another day or two remaining. And still today no email whatsoever from Marara Pharmacy or any sms indicating what the co-payment is even though the Claim Acknowledgement from Bonitas indicates none whatsoever. This shlep is frustrating, time consuming and unnecessary. Where is this going to end? Will this be a reoccurring thing? Will I have to fight and forward emails to Bonitas and the Council for Medical Schemes until I am blue in the face or until one of us ends up in hospital due to the lack of medication because Marara Pharmacy doesn't care? Are the Council for Medical Schemes going to do something about this eventually? I am hugely concerned about the health of all members who is receiving there medication from Marara Pharmacy as I am 110% sure that this is not only me having this struggle on a monthly basis. The best of all is I have only started with Marara Pharmacy since January 2025. Is this fair towards us paying members? What is Marara going to do about it or are they just going to provide another empty promise? I hope for the sake of Marara Pharmacy, Bonitas and all other Medical Schemes and these Pharmacies that this review will be an eye opener for them to pull up their socks and do something to prevent this kind of service to continue.
1 reply
18 months ago
Marara Pharmacy from 2025 - Eish - I don't know
We are on Bonitas and were forced to make use of Pharmacy Direct for our Chronic Medicine to avoid co-payments of 40%. No I am using them and just when we started understanding each other we are informed that from 2025 we will be forced again to make use of Marara Pharmacy to avoid 30% co-payments. And after reading the reviews on Marara Pharmacy I am already having heart palpitations just to think that I will have to start the fight from the start again with Marara Pharmacy. It is like a lot of these fellow concerned citizens have mentioned that we are putting our lives in Medical Aids and Pharmacies hands and you get the worst service ever. I will definitely with the sight of first troubles or poor service delivery from Marara Pharmacy complain to the Council for medical schemes. I don't see why we should be forced to use certain GP's, Specialists and Pharmacies to avoid ridiculous co-payments and suffer the stress and exhaustion of just receiving all our meds in time. Yes I can understand if I have been identified as someone that is misusing the system / benefits, but really, that is why most of our citizens cancel medical aid cover, don't continue with chronic treatment and some die because we cannot afford the ridiculous monthly premiums for the worst service ever. It is concerning that Marara Pharmacy cannot take the time to even personally answer and attend to the Bad Reviews but know how to copy and paste messages and just changing the Names. I am already in two ways about this whole shift from Pharmacy Direct to Marara Pharmacy.
1 reply
82 months ago
Non-existing service by UNISA
The service at UNISA is non-existant. I have been struggling to get registered for Semester 2 of 2019. I received my final results for my Higher Certificate qualification completed Semester 1 of 2019. Since 31/07/2019 I tried to register online for my Bcom Degree in Financail Management aiming to complete 2 modules in semester 2 of 2019, but I could not register. I kept on getting the message "Outstanding items must be submitted before registration will be allowed." I have attempted to contact UNISA several times since 02/08/2019 via e-mail and phone (Landline numbers as on the website, new Toll Free number, e-mails to several e-mail addresses). Calls to the toll free number are not attended to timeously as I was holding the line for assistance 40 minutes, 43 minutes, 1 hour and 25 minutes and and and. On 16/08/2019 I eventually got an answer on the toll free number. The lady who assisted me at first informed me that I should add modules on MyUnisa, that I have tried but still could not register. I phoned the toll free number again and luckely did not have to hold the line that long. I spoke to a Bongani who informed me that I need to pay R530 for Matriculation Exemption Certificate and then I will be able to register. The Matriculation Exemption Certificate was paid on 26/01/2019 into UNISA's bank account by my Employer and Bongani told me that the R500.00 was not paid, but it was clearly stated on my financial statement that it was paid. Even the references used for the R500 and R530 corresponded. I again paid the R530 just so that UNISA can enable me to register online. After numerous e-mails to UNISA to various e-mail addresses I only got read receipts and automated replies from some of the e-mail addresses but no assistance. I received an e-mail from one of the Lecturers who informed me that she will not be able to assist me but that she will be forwarding my e-mail to some of her colleagues for assistance. I also received a phone call from one of her colleagues who referred me to one of his colleagues to whom I had to send all my previous correspondence to UNISA. But to date I have received no assistance on any of my enquiries to UNISA. Therefore I am missing 1 semester's studies, which is unacceptable. How many other students (part-time or full time) has been renderred this disservice by such a big and well known institution. I had to cancel my studies for Semester 2 of 2019 as the registration period has closed and UNISA failed to assist me with my enquiries and registration.
1 reply
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