SC
Sugen C
Active since Aug 2019
19
Reviews
0
Industries
Reviews
19 reviews3 weeks ago
Courier service used for Card Delivery
Seemless process to order a new card, but the fustration of dealing with CCD couriers dampens all efforts by FNB to maintain a good level of Client experience. Is CCD Couriers the ONLY courier company in the country??? or are they being used purely because they offer the cheapest service? I have never had a good experience with them.
1 reply
3 weeks ago
Pathetic Service.
The most useless courier service. They call you after someone has arrived, to make a delivery, for them to arrange a delivery. Most probably being used by the major banks ...for their cheap service. I have never had a good experience with them.
1 reply
6 months ago
Deactivated Banking Profile
I have been trying for months to get my Business banking profile reactivated, yet FNB are failing completely. First, they will call you at an odd time in the evening, which does not allow for you to test the process, then, when you finally are able to test the process - it does not work! You try again, then they will tell you that signatures don't match...but they assisted with the first submissions, using the very same signatures. HOW AM DOES ONE GET THEIR BUSINESS ACCOUNT REACTIVATED, IF THE BANK ITSELF SHOWS NO INTEREST TO ASSIST.
1 reply
11 months ago
Fibre Line terminated in ERROR - no explanation.
I recieved a call from Vumatel, on 26 June 2025, to confirm if I was aware that that my C-Fibre services was to be terminated. I told them I was not aware of this and they advised me to contact C-Fibre. I contacted C-Fibre and they indicated that my account was up to date and that they will log a request to the relevant team to reverse the termination. My line was terminated on 30 June 2025. I contacted C-Fibre on 30 June and they informed me that it was an error and that they will escalate to have the line resinstated. They went on to debit me the same day. Vumatel contacted me on 01 July, stating that they have reinstated the line and that they are awaiting approval from C-Fibre!!! This occurs every few months and a person has to chase behind C-Fibre for resolution. If they are incapable of fulfilling their function as an SP, they should just inform their Clients!!! All they do is apologize, but DO NOT put a permanent solution in place. It is either that their systems are completely outdated or their staff are pathetically ***********...and by the sound of it, I don't think that they even know which is the issue!!!
1 reply
12 months ago
Incorrect Scoring - False information
Good day - I was unable to connect to your call centre or the supposed virtual Agent to assist. I recieved my updated credit report and noted that my score has dropped, with the reasons being Accounts being arrears of up to 120 Days! Where do you guys even source this information to be SO WRONG. All other credit bureaus show that my score is going up, but Transunion reflects my score going down, using incorrect information & reason. The said defaults do not even appear in the default report. Judging by some of the reviews, someone...or everyone is NOT doing their job at Transunion. Please get my score resolved and STOP fabricating information to generate a score!!!
2 replies
18 months ago
PATHETIC SERVICE - COLLECTIONS
This has got to be the most inefficient company I have ever dealt with...and judging by the other reviews, I am not alone with this. They do not follow the agreement of a Debit Order, by NOT runnning any - they share statements which reflect account being up to date, but after a few months come back stating that they did not debit and that the account is in arrears, with you having to pay up and they CANNOT explain why the debit orders did not run as planned. This occurs every few months and when you query it, they come back as 'oh wait...there are other months which were not debited for as well. Nobody can give you answers for this! It is just your problem to deal with and wait for it to happen again. STAY AWAY from them, please. After 7 years of me being with them, its time to let go.
7 replies
24 months ago
BAD Management and lack of urgency
WiFi went down 3 days ago. Their support desk confirmed that my profile is active with them and Vumatel. They logged a technical fault with Vumatel, who provided feedback outside of SLA, that all was well. We found that my billing profile ‘disappeared’ Cell C did a system upgrade(must be a great ‘upgrade’) and messed up my billing profile - the matter was escalated by the support team, and almost two days later nobody has attended to it. This is the second time where they had an issue with the billing system and they don’t seem to show any urgency to have the matter resolved and the connection back up. The previous time they went as far as listing a default on my credit profile. They should not focus on upgrading their system, but rather focus on up-skilling their people, or replace them altogether!!!!
4 replies
29 months ago
EXTREMELY POOR SERVICE
Absolutley PATETHIC service. Takes 6 months to get a delivery completed. I just cannot understand how FNB subjects their Clients to deal with this courier company!!!! I recieved a message that they are 5 minutes away...going 3 weeks and still awaiting delivery. The experience with Checkers Sixty60 has been far better...
1 reply
31 months ago
Claims Policy
The service recieved from the claims advisor was brilliant. The disappointing(VERY) aspect was that, where I expected to be placed back in the same position I was prior to the incident at home, it was not the case. I had to choose alternative wooden flooring, as the one I had was discontinued but Outsurance refused to change the skirtings which were a complete mismatch. I would have gladly put in the same flooring, if it was an option. In addition to this, the strips replaced at each door way was no way near what I previously had and also a complete mismatch. I cannot really hold the service provider accountable, as they indicated that they work in accordance to the guidlines set out by the Insurer, and I tried talking to Outsurance about this, however nothing could be done based on their policies. A previous claim was very minor and they ticked all the boxes in resolving the matter, but it is apparent that there is a risk to the insured when it comes to the mid tier to larger claims. They will handle it the way they see fit and not neccessarily ensure that their approach, or policies, are entirely fair and appropriate for the insured as there is seemingly no considerations case-by-case or attention to detail on their claims policies.
2 replies
35 months ago
PATHETIC SERVICE
Their 'Customer Service Centre' is non-existent. Absolutely shocking! Can you imagine, in the case of an emergency, you have to navigate through an IVR ...only for your call to be answered and dropped...multiple times.
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10.526315789473685%)
1 Star
16 (84.21052631578948%)