ES
Esmeralda Stone Mc Loun
Active since Aug 2019
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
Refund Disaster
I am struggling to get my refund processed. Payflex double debited my account. I have lodged several queries and eventually after alot of back and forth they eventually agreed to refund my money, but then they refunded and immediately deducted the same amount again. I have lodged queries, but my ticket keeps getting closed without any resolution. I am deeply disappointed because I have used Payflex several times and didnt have these issues in the past. I always pay on time and now I am being treated like this. There is no phone number to contact anyone, so you are just left in the dark with no assistance.
0 replies
10 months ago
Unprofessional
Stingray don't even deserve a one star rating. This is absolutely the worst company I have had the displeasure of dealing with. I struggled for the longest time to have a call logged for a faulty heater, it was eventually collected on 17 July 2025. I haven't received any feedback since then, I've called the call centre numerous times but it seems like nobody knows what's happening or what to do. I was given a number for their technical department at one time and told to call them myself, because they cannot get through to their own technical department. I was promised call backs and emails, to date I haven't received anything. I am at my wits end because I am told I cannot request a refund iether, so basically I just have to sit and wait and see what happens, also when you call the customer centre you get placed on hold for more than half an hour until you eventually drop the call. They don't care about their customers. I just want my money back, I don't want to deal with them anymore.
0 replies
11 months ago
HORRIBLE AFTER SALES SERVICE
We bought a heater at Stingray via Takealot, it lasted for about a week, then it started to malfunction. I've sent an email, as advised by one of their customer service consultants, my email was not acknowledged, I've called several times, every time I am told that I will receive an email on that particular day and a technician will come and collect the unit. To date, I haven't received any email and I haven't received a call, the unit has not been collected. I call every single day. I honestly don't know what to do.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)