HB
Herman B
Active since Jul 2019
3
Reviews
0
Industries
Reviews
3 reviews4 months ago
Herotel Poor Service
I signed up for wifi and my instalation date was indicated for 9 Feb 2026 (HLHER130). To date I have not yet received any implementation. I have unfortunately already cancelled my service with the previous provider. Wayne who sold me the service is not responding. Wilma at the "Scheduling department" advised that they do not have stock, but that they will check if they can not obtain a loan unit from another branch. I am still waiting to hear when stock will arrive. The website also does not give tel nr's for escalation, and the what'sapp service keeps saying " wait for an agent..." This has been going on for days and I am extremely frustrated as there does not seem to be an escalation mechanism.
0 replies
14 months ago
Waterlite Geyser Solutions Poor Client Service
I reported a geyser issue on 8 March 2025. The cause was a faulty geyser switch. On the same day the issue was identified and I settled the invoice. The switch was not replaced the same day as they did not have stock. However a few days later the switch was replaced but did not work. The switch was subsequently removed on 12 March and I was told that a new switch is on order. Since then I have not received meaningfull feedack, despite phoning on a regular bassis. This company records phone calls so I am sure they will have me on record. Despite promisses that I will receive feedback no one has contacted me.
0 replies
19 months ago
CONCOVOFF
I received an SMS this morning stating that my Cover Plus has been updated at 9.99 p.m. I did not sign up for this cover! Sending SMS "Concovoff"to cancel to 30150 does not work. Trying to navigate the call centre is near impossible. I wish to cancel this service as well as my contract which was upgraded yesterday. I do believe there is a colling off period.
3 replies
Review Distribution
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1 Star
3 (100%)