shantelle P

Active since Apr 2019

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Reviews

27 reviews

3 months ago

Disappointing Experience & Disappointing Customer Experience

On the 27th April @ Park Station- We decided to get something to eat at Burger King, no 1- The service we received - was as if they doing us a favor, no 2- The food- not appetizing at all. We ordered Cheeseburger King box, medium fries, Nutella Fusion, Large Nacho Cheese loaded fries, 4 crispy wings x2 , Mega Stacker-large, Large Cheese loaded fries. I work in the service industry and for me this was totally unacceptable to treat customers in such a manner. The chicken in the King box was overrrr fried, trying to get to a decent piece of chicken was not happening.. the way it was over fried...not flavor, nothing...I could not eat that... The burger in the King Box meal was so small, not appetizing at all...Although we at the Park Station and on our way, we deserve to still get value for our money...because we chose to have supper @ your franchise...I was really disappointed.My kids really love Burger King... but this was really not Good.

0 replies

Checkers Hyper Brackenfell

9 months ago

#BlackFriday Checkers Hyper Christmas Cheer

Checkers I would like to say Thank you for accommadating our homes with all that Christmas has to offer, & most of all not just my home but always having everything to help me make someones Christmas special by the Gifts that you provide, the toys, Making Christmas special for all age groups within our homes & for extended family members... Everything is affordable and likeable ... Thank You Checkers.. for helping us setting the Christmas table for all to come together and enjoy...

0 replies

Dis-Chem

9 months ago

Customer Experience = Happy Customers

I had to exchange my dye which I bought in Auckland Park, when I got there the customer experience is so Awesome, the manner in which the store assistants attend to you.I was provided with a voucher to get what I wanted. I lost my dischem rewards card & I think its the store supervisor that brought me a brochure to scan the QR code and it will be on my phone. The service is really beautiful, it makes you wanna buy more just because of the exceptional service. The store is so refreshing and clean...thanks Dischem

0 replies

McDonald's

9 months ago

MacDonalds #BTSHappyMeals

Good Day Hellopeter So decided to go to MacDonalds to get lunch yesterday ...& then my daughter was going on about the BTS group mini's that comes with the Happy Meals.So we only bought 1 happy meal for my 5 year old & my 12 year old was not happy as she also wanted a BTS Group member. My husband decided that we go and get two more happy meals but at another MacDonalds, just to find out they dont have that BTS toys. We took it to the other MacDonalds and they exchanged it for us, we only had to provide the slip for the meals. These are my daughters favorite Group at this point.Thanks for being Awesome and making my daughters day. I think the happy meals is really creating some happiness...

0 replies

Wimpy

9 months ago

Wimpy #AmbassadorofCustomerExperience

I would like to say in Customer Experience #ConsistencyisKey.... My husband & I normally go to Wimpy Engen One Stop -Grasmere, because we stay close by but every time the service is so welcoming, and the staff is so lovely, we will normally go for branch or breakfast, so we went for breakfast two weeks ago, it was so amazing, everything is fresh, if your coffee is a bit cold, you are not afraid to ask for it to be warmed a bit. This service make you wanna stay for lunch as well and what I really like is the outside portion as well that's always so clean. I would like to say to Management & Staff of Wimpy @ Engen, Thank you for your Awesome Service All The Time, Thank you for the Meals that are so refreshing & devine all the time, Keep on doing what you are doing, I do believe whatever the Management is doing has a Positive Impact on the Staff.... Well Done ...... Continue Serving with Love!

0 replies

Pizza Del Forno

16 months ago

Devine Food- Another Level of Excellence

I would like to share my family's awesome experience that we had on sunday..this was at Mall of the South...Del Forno's surprised us with an Awesome lunch.The food was on another level of Excellence, the Flavors was DeVine. Thank you to our Waiter that was so patient with us, I have three kids. Awesome Experience ..

0 replies

Debonairs Pizza ennerdale

18 months ago

Debonairs whats happening

I'm so dissappointed in Debonairs. This is a legendary brand but come on... On Valentines day my hubby decided to get Debonairs for us because we are working from home, and we could not drive out of ennerdale for lunch. But this was the worst, my daughter loves chicken, so we would normally buy the chicked but there was almost no chicken on this pizza.. it was not appetizing at all.. no Love put into what they made for us. I think the Brand should really initiate Undercover Boss for your Brands & experience what us as customers go through.Everything is expensive, when u purchase something you want to enjoy it... But this was sooo disappointing grew up with Debonairs & it was super delicious back then... I really don't know what's going on now..ON VALENTINES Day GUYS.. NO MAN..

0 replies

Woolworths Retail South Africa

18 months ago

Informing your customers of potential security blocks

So yesterday was not a good day, I had to purchase some stuff using my c/card. Getting to the till with some items, its says restricted card, 2nd time it declines...I was very upset because I know there's funds in my card.Such an imbarresment for me & my kids.. as I had to leave the shop with my child crying as this was the only card I have with me.I called today just to find out that there's a security schedule block that was placed without notifying me about this. Why don't we notify customers about this. This is such a bad experience for me & my daughter ..leaving the items because initially the card declined which cant be because there is funds but for the life of me I am still upset about this. Why was I not informed about this before utilizing my card. Having to leave my stuff & my daughters things... was not a good experience at all. I'm really not happy about this.

0 replies

Wimpy

18 months ago

👍 Great STAFF & DELICIOUS 😋 FOOD

I would like review Wimpy One Stop coming from Ennerdale. THE STAFF IS FRIENDLY THE FOOD IS LIKE NO OTHER WIMPY, GUYS THANKS FOR THE MOST AWESOME EXPERIENCE EVERYTIME WE COME FOR BREAKFAST.KEEP IT UP...

0 replies

Makro

20 months ago

Disappointing Service Provider

I'm so disappointed in the store. We did an online order on the 2nd Dec'24 early hours of the morning.We have no groceries in our house, We spend over R5000 for groceries. My kids are at home, its holidays with no food items... there's no urgency regarding us as customers.My husband spend time calling makro, & was send from pillar to post. Even if it was Black friday... why is there no provision made for these deliveries to ensure that you retain your customers. My household is suffering and I need to get money from who knows where, There's just no customer experience. But its teaching me dont bother your money is not important, neither do we need u as a consumer.

1 reply

Review Distribution

5 Star

6 (22.2%)

4 Star

2 (7.4%)

3 Star

0 (0%)

2 Star

2 (7.4%)

1 Star

17 (63%)

shantelle P

Reviews

Disappointing Experience & Disappointing Customer Experience

#BlackFriday Checkers Hyper Christmas Cheer

Customer Experience = Happy Customers

MacDonalds #BTSHappyMeals

Wimpy #AmbassadorofCustomerExperience

Devine Food- Another Level of Excellence

Debonairs whats happening

Informing your customers of potential security blocks

👍 Great STAFF & DELICIOUS 😋 FOOD

Disappointing Service Provider

Review Distribution

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