JH
Juan H
Active since Mar 2019
14
Reviews
0
Industries
Reviews
14 reviews21 months ago
Cannot return Takealot items
Declined returned product, after meeting all the criteria
0 replies
43 months ago
Takelot UNREACHABLE
My order is supposed to be delivered today, but has not even been shipped from warehouse. Planned to be at home today for delivery. Unable to contact Takealot, which makes their customer service the worst of all online shops in South Africa.
0 replies
45 months ago
SportSA excellent service!
Wow, ordered my Saucony's this morning and I was so lucky to get it delivered by today. Awesome price also. Very impressed. Thank you, SportSA!
0 replies
53 months ago
Takealot Returns Fraud
Requested a return for an item, which doesn't work as expected. After testing the item, I sent it back within 5 business days. Got confirmation email from Takealot representative that my account will be credited upon arrival at warehouse. Nothing was said in this email about evaluating the return. Well, the return was declined. The CPA allows returns within 10 business days if consumers are not satisfied with purchase. I didn't even insist on cash refund, just account credit. Not happy with Takealot and this being a customer for over 20 years! Don't even try to contact them because that's also impossible.
0 replies
67 months ago
Plumb-It Online sets benchmark for customer service
First time purchase. Excellent experience. The staff are friendly and respond to email queries swiftly. Quick delivery to Cape Town. Very reliable and highly recommended!
0 replies
70 months ago
FirstShop the best of the best
First time purchase. Not many consumers are aware that FirstShop pioneered online sales. Their system is world class and fully automated. Prices are excellent and delivery are the best I have experienced. Well done FirstShop!
0 replies
74 months ago
Very bad service from Takealot
Submitted return request of defective office chair on 20 April. I received sms from Takealot on 1 May which confirmed collection from my home on 4 May. Late afternoon on 4 May I made contact with Takealot to confirm and I received an email confirmation that collection would take place before 18H00. At 15H56 on 4 May I received an sms from Takealot informing me that collection has been delayed and will be rescheduled. Nothing has happened since. This is unacceptable and should take responsibility for this and do whatever is necessary to collect my item and repair/replace it. I have been a Takealot customer for many years. I don't care if they now state they do not allow return collections during Covid-19. The fact that the return collection was agreed, overrides this and they should honor it. Is this how you are rewarded for loyalty?
3 replies
76 months ago
IG Markets fraud
IG Markets today increased the spread commission on the SA Cash 40 index to exceed the contracted fees without communicating it to its clients. This is unethical and illegal.
0 replies
81 months ago
Excellent After Sales Service
It is rare to find good after sales service, but Richard from Gettingadeal stands by his customers and provide EXCELLENT SERVICE. Customer satisfaction is truly important to him. I purchased a wine fridge over a year ago with 2 year warranty. Quality issues became apparent within the 1st year and for the 2nd time 2 weeks ago. Richard fought for a refund from the supplier. He went out of his way and above and beyond to get me sorted out. I ordered a new product and took delivery today. Thank you, Richard. You really care about your customers.
0 replies
81 months ago
Ster-Kinekor stole my money
Payment deducted without receiving booking confirmation. Tried to make a booking online, went through payment procedure, but did not receive booking confirmation. However, payment went off my credit card.
1 reply
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (71.42857142857143%)