KT
Kedibone T
Active since Mar 2009
3
Reviews
0
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Reviews
3 reviews55 months ago
The worst online shopping experience- TFG & The Fix, Mall of Africa
Very disappointing disregard of customer, poor customer service experience and embarrassing treatment of customer at both The FIX and Online shop, TFG. 1. We ordered a pair of shoes from Online shop TFG and it was delivered at the Fix It store about 2 week ago. 2. We phoned the Online Shop following up on the delivery as the specified date of delivery days was not adhered to. 3. We were informed by an Online Shop Agent to collect the shoes at the FIX store, at the Mall of Africa. 4. We last Saturday went to the store to pick up the shoes, and they refused to give us the shoes without an OTP number which was never sent by the Online Shop. We requested to speak to the Manager to explain the dilemma that we found ourselves in but the supervisor insisted we come collect the shoes on Monday or call to arrange courier as she was not in a position to do likewise. 5. On Monday we phoned the Online Shop and we spoke to an Agent who insisted that we should go to the store again to collect the shoes by either Tuesday or Wednesday, failing which the shoes will be returned to their warehouse. It is totally unacceptable that the customer should be threatened or pressurized that if we do not pick up the shoes within 2days that the shoes would be returned to the warehouse. We explained our challenge with going back to FIX store again. She refused to give the contact details of the manager in charge or to give the manager the phone for us to speak to him/her. She was adamant that she will escalate the query on our behalf and that’s all that she could do for us. 6. We submitted a query via email and the response we received was more embarrassing. The email response apologised for inconvenience caused. However, insisted that we should go to the store again for an exchange of the shoes/ refund. Worst was the message that the matter is solved, and case is closed. We do not have the luxury of time and freedom of will to be going to the Store again. It is unfair that the customer should be expected to pick up the costs of going back and forth to the store when we did not create the confusion nor the unfortunate situation that we find ourselves in. This is an abuse of power at its best simply because the money is on their side. They do not care about the sale. The back-and-forth cost should be for the account of the store and or of the TFG online shop not of the customer. Under the circumstances, we would appreciate it if the shoes can be delivered to us or reimbursing us for the cost of another trip to the Store.
1 reply
76 months ago
Land Rover Centurion is Trash
In December 2019 I took my Range Rover for annual service for the first time to the Centurion branch. Surprisingly, when I asked for a diagnosis for a gearbox fault warning light on the dashboard, the service advisor told me that they are too busy to attend to it and I would have to book the car specifically for that diagnosis at a cost of R1300. On 18 February 2020 I took in the car for a diagnosis. The same service advisor offered a complementary technical inspection of the car as a special that they were running. To replace the battery which is what was causing the warning light sign, it took the whole day reportedly because they have only 1 electrical technician. From the technical inspection, it was discovered that there is a timing chain fault. Booked the car in on 24th Feb to repair the chain. Told it would take 2-3 days to replace. It took 2 weeks with little or no updates on progress and was never offered a courtesy car. There was insistence that once they strip the car and the Warrantor doesn’t pay, I would personally be liable to settle the invoice (R21 000). There were differences in the amount that I was quoted (R21 000) and the one given to the Warrantor (R18 000). At every encounter, the service advisor excellently sells key pouches for cash. To-date (16 March) I do not have a copy of an invoice which they promised to email when I collected my car on 6 March. I tried several times to raise these concerns with the Dealer Principal. Despite superb call answering and messaging system, the Dealer Principal never bothered to return my calls and instead told the service advisor to call me.
0 replies
115 months ago
Telkom Customer Service System is a Disaster
<p>I have reported a line ( ********** 594) that has not been in working order for about a month now. I have failed to get any help from the Telkom Customer Service line and was then referred to escalations ( ********** ). I have spoken to Call Centre Agents who are a disaster. They have always promised to send escalation emails, to make phone call follow-ups with technicians and to get back to me and that has never happened. Technicians are also a big joke. After many back and forth a technician named Mogano came over. He claimed not to be able to locate the telephone cable and requested that he should meet with my electrician onsite. He gave me his number ( ********** 284) to use to coordinate an onsite meeting. He has never responded to calls nor a text message. My electrician has been onsite without him. I phoned escalations last Friday to request that they send another technician given that the electrician was onsite. I spoke to an agent (Zoliswa) who obviously was not treating the matter with the seriousness and urgency it deserved. After several phone calls she told me a technician was to come on Friday or on Saturday. She kept telling one story after another about the availability of management. No technician came on Friday or Saturday as promised and she has never bothered to follow up. Instead a technician who identified himself as Colleen phoned on Sunday afternoon. When he phoned he wanted to come over immediately. There was no one at home to open for him. Of course our non-availability was music to his ears. He did not make any alternative arrangement. He was just quick to put the phone down. On Monday I went to Telkom shop at Mall of Africa and spoke to Ermellia who is said to be the second in charge. She explained that as a shop they don’t interface with technicians and all she could do is to write an email requesting that a technician be assigned. Like others she made it very clear that she cannot give the contact details of management. I have incurred damages as a result of a line that is not working: I have paid monthly fees for no service, I have incurred costs phoning Telkom almost on a daily basis, I have spent working time on the phone with call centre agents, I have paid an electrician for coming over for sweet nothing and have lost possible business as the line is also used for business purposes.</p>
1 reply
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