TM
Thandeka M
Active since Dec 2018
7
Reviews
0
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Reviews
7 reviews1 month ago
Store Return Policy
The PNA Cape Gate store refused to do a return of a calendar I purchased at another PNA store. Saying they no longer have stock of the product and therefore cannot do a return. It was only after I requested to see the store manager and ask which platform I can use to put in a complaint Then only were they willing to do the return. I wonder what changed then??
0 replies
3 months ago
*****sters
Faulty gas installation by an installer appointed by Vredenberg Game in July 2025. They refuse to send an accredited installer and correct their mistake. Sandile Khumalo, from Game store head office has ignored all communication from us and the store manager Abigail Sampson. We have lost out on months of rental income due to this.
1 reply
21 months ago
Lenovo Tab -HiFi Corp N1 City
I returned my Lenovo Tablet to the store 2 months after I purchased the device as it was faulty. The device was then sent for an assessment and according to the report they found no fault. When I took the device in, it was faulty there was power but this screen was black. So I don't understand what they mean by no fault was found. They have returned the device as it is and I refuse to accept the device. As it does have a fault which was why I brought it in. I would like for the device to be replaced or my money to be returned. I refuse to take this device back cause I know it has a fault and that is why I returned it. The lovely lady working at Customer service logged the device and saw the fault and reported it on the job card. Danie who is the store manager at N1 City refuses to take the device and replace the device. As a customer I refuse to accept a device that has a problem. It is not fair to think that this even fair.
0 replies
40 months ago
Supa Quick Bellville
The worst experience ever! It actually sad how I have been treated by the owner and manager of SupaQuick Bellville. I went to Bellville SupaQuick on a Monday after almost being in an accident over the weekend, because of a damaged wheel bearing. My father took the car to them 2 weeks prior to change tyres and alignment and immediately upon leaving the store he got ABS, ESP deactived warning. He immediately returned to the store and they kept working on this specific wheel not being able to fix the problem. We were asked to return the next day as the workshop was closing and my dad had been there since 09h00. We took the car back in on Friday as this noise continued and they hadn't fixed the problem. They manage to 'fix the problem' or stop the noise coming from the front right wheel. Fast forward to 2 weeks later. My partner almost lost control of our vehicle after the ABS, ESP and power steering was disabled because the hub of the front right wheel bearing was damaged. (Same wheel Supa Quick worked on). We were on the N1 at around 23h00 just outside Lainsburg, traveling with our son (1yr23months) to the EC when this happened. When I went to SupaQuick Bellville on the Monday after this incident, to tell them what happened and show them the damaged wheel hub. They acknowledged that the damage was due to them and that they remember they struggled to fix the problem when my dad had brought the car in. They even said when they were talking amongst themselves that "Die man het kak gevang" saying that the man who worked on my car messed up. The "manager" Mr Andre Conradie asked me to send him an email and he will inform the "owner". When I sent an email and asked them to reimburse me for the expenses incurred because of poor workmanship and damaged caused to the vehicle because of them. The owner Mr Andre Conradie (who when I met remember said he is the manager and will inform the owner, turns out he is actually the owner) called and shouted at me saying I shouldn't blame poor workmanship and I must change the wording in my email. I refused to do so, as they acknowledged that 'die man het kak gevang'. He then further continues to integrate me asking "why I had a mechanic come in from Cape Town to come fix my car and did not go to the workshops in Lainsburg". He assumed I didn't go that route, which I did. The workshop in Lainsburg adviced that its only the breaks and I can drive the car to Worcester as they do not have any parts and none of the other workshops will have the part. I obviously was not comfortable with that advice, as I would be putting my family at risk and cause further damage to the vehicle. Mr Conradie continued to ask "Why I didn't drive the car to Beaufort West which is a bigger town and there is a SupaQuick?" Not sure how I was expected to do that when the wheel bearing is damaged and I wasn't going to risk being on the N1 driving at 20km/h to get to any of these towns. Mr Conradie and the staff at SupaQuick have continued to ignore my emails. And when I called to find out what the update was the store manager Mr Dewald Hanekom tells me "the boss said he will not be paying for anything". I have asked for them to reply to my emails stating this but they continue to ignore both my emails and my father's. I have no other choice but to name and shame this establishment that is trusted by all South Africans. I've always taken my car to SupaQuick for years to get new tyres, breaks etc. but I can no longer trust this establishment. We almost lost control of our vehicle and were left stranded at night on the N1 with my family due to the work they did and they are refusing to reimburse me for the expenses I incurred to fix my car and are ignoring a customer. I write this review in the hopes that other South Africans are aware of this establishment and do not put their families lives in these hands.
0 replies
91 months ago
Disgusted by Samsung Rewards, Samsung voucher and MTN.
I have been on the phone all day trying to redeem my voucher. And they telling me I didnt have a voucher. I followed all the steps and my voucher with the code was on the Samsung Rewards Wallet. MSC have been a great help is assisting me in the matter. But once again Samsung and MTN are not taking any responsibility. I have lost R4000 because of their lack of communication with their customers and will never purchase any of their products. I had a voucher with a voucher number and now apparently I don't.
2 replies
91 months ago
Samsung Rewards All Lies
I'm trying to retrieve a voucher but am not able to do so. As the Rewards app is no longer working. I refuse to lose my voucher, as there is no way to contact samsung rewards. What is happening and who is responsible. This kind of service is unacceptable. And will not be upgrading my Samsung device.
5 replies
91 months ago
False Advertising
I've received very poor service and lies all round from Hi-Fi Corporation. On Cyber Monday I order and paid for a fridge and TV stand online. I was told my order would take 3-15days. A week after my order, I received an email saying there is no stock of the fridge but they are working on it and I will receive my fridge as soon as it is available. 2 weeks later I get a call from N1 City Hi-Fi telling me that the fridge has been discontinued and they don't know why the fridge was even advertised. And that they will process a full refund. My frustration here, is why advertise a product that you do not have in stock, in fact a product that has been discontinued. And I'm told there is nothing they can do about it. There were many other deals on that day and I went with this deal, so as a result I'm stuck with no fridge and I missed out on other deals due to false advertising by the company. I was told the matter would be taken up by the Online Manager but to this day nothing. Today another week later, I get a call to say they have the fridge is in stock, so which one is it? I am now being told because they have started to process my refund, due to the product being discontinued they cannot continue with my order and I have to pay the original price as refund documents are being processed, I have not received a cent of my money. Will management please step in and answer my questions? Seeing that your staff don't know anything. Really disappointed with this company and will no longer be purchasing anything ever from them and advice other consumers to be careful when dealing with them.
1 reply
Review Distribution
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4 Star
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2 Star
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1 Star
7 (100%)