AV
Adele Van den Ende
Active since Nov 2018
6
Reviews
0
Industries
Reviews
6 reviews37 months ago
Locksmith Associtian of SA
I would ideally want to blacklist these ******* entities in the Locksmith Industry, which I will do via a formal complaint to the SA Locksmith Association. On Monday 1 May I accidently closed my slam door with my keys inside of my house. I found this company (Rebel Locksmith Leads Company via Google and asked the call center for assistance.) I was assured a locksmith would be at my residence within 15 -20 minutes with a call out fee of R200. Great. I waited almost an hour for JP Locksmiths to arrive and had to resend my love location a few times. No problem - it's a public holiday, I understand. He assessed the situation, told me that it is a lock which can't be opened/ picked (?) without drilling and proceeded with his drilling etc. I asked him what the costs of this mission would be - no comment from him. He then just told me that that specific, unique ("10 Pin & Anti Picking Heavy Duty Deadbolt lock") lock is not in stock, needs 3 - 5 days to order and will cost me an additional R2k plus to replace through "them'. I've investigated and compared the pics of the lock and what the "specification of their unique lock" actually is: it is a total hoax - with evidence! Furthermore, when I questioned the "invoice which I was forced to pay before "JP" departed from my residence, the amount of R3450 before he left. When I challenged why these costs were not discussed with me before the service was delivered, I was told that he 'thought" that it was discussed with me before he came through! To add insult to injury, I was instructed to pay the money directly to "Express Locksmiths" to him while he was reading out the banking details. How the hell can this be legitimate??? Payin R3500 for opening a standard lock?! To add to my fury: he told me that the admin lady at "the office" was only available the next day to process the payment invoice to claim back from Discovery Home Insurance: also BS. I have all the evidence to support ending these ******* practices in SA. If anyone out there had the same negative experience with "them" as I've seen on social media feedback, kindly respond. It is our shared responsibility to end *******ion on all levels in our beautiful country.
0 replies
56 months ago
False promotion from Samsung South Africa
I have been a loyal client/supporter of Samsung SA for years; from fridges to TV's and mobile phones. I am however very disappointed with their service regarding a promotion via Vodacom when I have upgraded my mobile phone last year. I was promised a TV set as part of the promotion, yet, a year later I'm still waiting. I've been being patient with excuses e.g. it's out of stock, delivery has been halted (several times) etc. I have even offered the option of collecting the TV set myself, but it is "not allowed". Saying sorry is not good enough for me anymore: I want proper feedback or action on this matter. If this continues, I will never support Samsung SA again, and that goes for closed family and frinds as well. Thank you.
2 replies
61 months ago
Dotsure: Nadin Jospeh
Dotsure: Nadin Joseph We've recently joined Dotsure to get indurance cover for our 3 dogs and I was impressed with the quick and efficient manner in which Nadin Joseph assited us to get settled in. Nadin was very friendly, professional and informative and we will continue to contact him in future correspondence wit Dotsure. Thank you Nadin!
1 reply
66 months ago
RCS Makro claim malpractice
Good day, I use RCS at Makro as a credit account to keep my credit record up to date and in good standing. I have never defaulted on this account in the past. Until the Covid pandemic hit me hard as well: I 'm an independent consultant and my contract at Sasol was prematurity terminated as result of the downward economy on their side. Thus, I made arrangements with RCS, used my available savings to keep my account on par, until I realised early July 2020 that my funds will not sustain the demands. I pay insurance in the RCS account, and on 3 July I adhered to all the requirements to do claim: all documentation was sent through and then the wait started. Days became weeks which became months. As and when I had funds, I paid it over to the RCS account while I awaited feedback. No feedback, but then the threatening calls started coming in from the credit department: pay or else...Everytime I took the time to explain: dates, documents sent through, no feedback. I was told that the claims department is still working on it: understandable as many South Africans were in the same boot as I was. The viscous cycle continued, so I re-sent the claim documents through again , and again. Still no feedback and still the threatening calls. Then I started insisting on direct contact details to resolve this matter: the calls were either not answered or if it was, I was told that they would phone me back: that never happened. Then I managed to get a new contract at the end of October 2020 for the next 3 months: when I was phoned to collect money I could at last say: I can bring my RCS account up to date at the end Of November 2020, which I did. I was told if the account is up to date, all is in order and I could use this account again. So with a huge credit amount in my account now, I decided today, while the shops were quiet, to do some Christmas shopping: mostly for food as a vacation is not possible this year and we need to stay in. I did my shopping, went to the till point: and JUST to make sure all is in order, I asked that my available credit amount was checked before I proceeded with the purchase. All good I was told, here is the credit slip: good to go. We went ahead and I shopped for WAY under my credit limit. I give the necessary cards to pay, but the transaction was declined 3 times: to my shock and surprise! My groceries then get left behind and off we went to the customer service counter. That's when it became clear that there are major issues: 1. My account is blocked because my claim is still being processed; 2. My account can NOT be unblocked until the claim is finalised, BUT I can choose the cancel the claim by leaving my groceries there, go home, call the claims department and state that I am now employed, send the letter of employments to the claims department and wait for feedback...??? 3. My credit is clocked until all the above measures at adhered to. Finally, furious, disappointed and humiliated, I go back to my shopping trolley, accompanied by shop assistants to choose the items I wish to buy by paying for it via cash. Obviously I choose the most essential food items, pay for it by cash and return home (quite a drive) to try to resolve the issue. I proceed to call the claims department and explain the situation. The lady who is trying to assist me manages to get to my claim, but IT HAS NOT BEEN PROCESSED YET!!! She said that the claim has not been registered because the initial documents received (sent numerous times!) could not be opened. I can not explain the shock and frustration I felt, but I tried to keep calm because at least the lady tried to assist me, but that was before the next revelations and shock! As my claim has ONLY been registered TODAY and there is NO TURNAROUND time, I'll have wait for the first week in January 2021 to follow up again: by the 7th to get an understanding of what was approved - if it was approved - to be paid back to me, which should be confirmed to me via SMS. Secondly, they will TRY to backdate the claim as per the date of the termination letter, no promises, and depending on the outcome they will start paying the claim amount during January 2021, BUT every 3 months I need to resend my work status to them + bank statements etc. Also, December has now pasted, so the claim will only be reviewed during January 2021. I still needed guidance on next steps from my side: what do I do now? Nothing I’m told: wait till you get feedback in January and take it from there…SO, I ask, what about the credit on my card? Is it available? No, sorry I’m told, as your claims was only registered today, no credit will be available until I can prove income again as the claim will be dealt with as a new case!!! Furthermore, all interest charged while the claim was processed (which was obviously noted as 3 July from my side) will be UNDER CONSEDERATION – AT BEST. So, I asked: YOU made the mistake on your side, right? “Yes mam, sorry.” And I can not use any of the credit which I have paid into my account at any stage? “No mam, your account will remained blocked until you can prove new income”. So why them I ask was I told in all the threatening calls to pay the amounts and all will be well? “Different department mam, but you must still pay your installment end of December as the claim will only be processed in January – we will send you and SMS ”. Now, as you can imagine, this is where I lost it! I confirmed: account blocked, still pay, no definite outcome of the claim, and proof of income every 3 months. Out of patience and desperate to work towards a satisfying outcome, I dare to ask: is there any alternative way to resolve this matter? “Yes mam,” I’m told, “you can cancel your claim, but December has already passed, so we can only attend to it in January 2021, because you have now submitted the claim – we’ll SMS you the outcome of the claim then”. Now I ask you: am I the only person the whole of SA that has experienced this problem or are other customers also being ripped off and basically black mailed to drop claims against RCS after managing to get their accounts up to date during the lockdown??? Furthermore, will my interest still grow “until I get the outcome of the claim? At the rate it is going now, I’m going to pay more interest without getting to use any of my credit: this should thus be called “AN INVESTMENT ACCOUNT” in RCS’s name! Please investigate this malicious practice before other consumers as also caught off guard?!
3 replies
91 months ago
Liberty Income Protector Policy issue: Why Brokers are called BROKErs!
For almost 6 years I have been paying my monthly Income Protector premium installments diligently - e good few thousands rands /month. I have never claimed from this policy until last month, after I had an operation. As an Independent Consultant, I had no income for 3 weeks, and so I submitted my claim. Despite problems with sourcing the correct forms and not being able to contact the broker who did the underwriting for the policy, Johann Greyling (apparently offices were moved and contact details changed) I persisted with completing the forms, paid for legal submissions from my Tax Practitioner and the medical surgeon who has operated on me, sib-mitted and re-submitted he correct documents and were told that the claim outcome would be communicated to me within 5 - 10 business days...Waited...Followed up: 2 weeks with Mbali, the assessor. OK....waited. 3 Weeks...Followed up: The GP at the inception time of the policy needs to complete a "PMA" (???) ...to expedite, can I also mail to him...(??!) and, I need to complete and re-submit my Occupational Survey as it differs from the original form which the broker completed. NOW I'M CONFUSED. I ask to speak to a manager. No luck. After and hour I get on contact with the assessor on the case: we debate the issues over and over again without a definite outcome. Points of debate: 1. The broker didn't indicate that my profession was (AND STILL IS!) that of an Independent Corporate Consultant, as I had indicated on my claim form , supported by my SARS info, as was the case when I took on the policy (BS) . 2. The time allocated for daily duties are not allocated the same as the broker's on the inception form (although I do EXACTLY the same duties as I did then) and I need to re-submit the Occupational Survey form (AGAIN) to correlate ( AGAIN it will take 5- 10 working days to review after all the above documents have been received...!). 3. Lastly: The broker apparently therefore did not activate the relevant Independent Consultant benefits and I won't therefore receive any payments for a months as they have realized now that that is the waiting period which applies. ? . NOW? Is the claim rejected? No, I am told: I can go to the surgeon and ask him to book me off another 6 weeks and maybe then I can claim the agreed policy schedule amount. ???!!! The broker got back to me a day later (the first time he has contacted me nice he made the nice promises to me while we signed the formal policy document years ago and he only interaction I had with Liberty was when my bank account was deducted or my yearly premium increase documents were sent to me via email). He doesn't agree with the outcome and I should approached the Ombudsman. Mmmm. Well, I don't agree either mr. Broker. Most of all, I don't agree with the fact that I made sure that you and Liberty can go towards the next month smiling, no stress and looking forward to good times with loved ones, while I have paid hundreds of thousands of rand into your pockets over the years to ensure that I'm covered in a case like this, did all the right things from my side to comply to YOUR rules and now...this outcome?! All I can say is: no income in my pocket, no income in yours!
0 replies
91 months ago
VODACOM DATA CORRUPTION
Vodacom will be forced to loose me as loyal customer after almost 20 years! After +- 2 years of queries on contractual billing errors, hours spent on lengthy phone calls, sitting at Vodashops trying to sort out issues which was the cause of Vodacom's bad admin/complience issues and me having to pay thousand's of rands over the years just to keep my business running despite there negligence, I again had the bad experience yesterday to sit at a Vodashop, confirming that I'm paying for 3 data devices -and lines which are NOT linked to my contract/not active, I AM DONE!!! Yet I'm not allowed to cancel the relevant data lines, as they apparently only expire mid next year....? BON VOYAGE!!!
2 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)