IL
Ingrid L
Active since Nov 2018
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Disappointing
Atrocious service from BOTH Makro Silver Lakes and Hisense Customer Care. Bought a washing machine on 7March2026. We connected it on Sunday. Gave fault on Display. After don't know HOW many phone calls EVERY day to Makro & Hisense: Learnt that Makro ONLY logged a job card on Thursday. Only have 7day return policy. They all promise to phone you back. No calls back (I made over 20 phone calls. If the sales person is not on lunch the Hisense Rep is not available... he promised me over and over Hisense will call me. Instead I had to continue calling. Friday afternoon 15h00 - day 7 after purchase: STILL no call. Should have paid R1000 more and should have bought the LG instead.
1 reply
3 months ago
Disappointing After Service: Hisense & Makro Silver Lakes
Atrocious service from BOTH Makro Silver Lakes and Hisense Customer Care. Bought a washing machine on 7March2026. We connected it on Sunday. Gave fault on Display. After dont know HOW many phone calls EVERY day to Makro & Hisense: Someone AGAIN promised to call me back within 30mins. (Which they also promised at 10h47 this morning.... ) STILL waiting. SERIOUSLY bad service. Only have 7day return policy. Should have paid R1000 more and should have bought the LG instead.
1 reply
6 months ago
Brilliant Service
Jan & Oupa installed our Trellisman security door today. Brilliant service and great product.
0 replies
10 months ago
Non Existing Call Centre Support
Zero support from call centre. Been trying to get hold of them for days now. You leave messages "As all our agents are busy at the moment" - but no one returns a call. I sent an email to Support - also no reply. Maybe this review would get them to contact me as it is impossible to speak to a human on their phone lines.
1 reply
19 months ago
Great Job, Werner!
We had the pleasure of working with StarPlex on our insurance claim, and they exceeded our expectations! Werner and his team of three arrived punctually, replaced two damaged ceiling boards, matched and replaced the cornices, and app**** undercoat and paint with flawless results. They were incredibly respectful of our home, carefully covering furniture with drop sheets, and left everything spotless, even cleaning and refitting the light fixture. Werner and his team provided top-quality work with exceptional care and professionalism. We highly recommend StarPlex and give them a well-deserved 5-star rating! Thank you for making this process so smooth!
0 replies
36 months ago
Tidied gave us great service!
Tidied from Ateerbury Valuemart branch gave 5Star service. When they did not have my size, she suggested to check other branches and had it sent to their branch. When it arrived , she helped me yet again. Gret service . She has a great sense of humor and goes far and beyond to keep customers happy. Great Customer service from Tsidie!
0 replies
41 months ago
Great service @ Retreat
Reagan at TimberCity Retreat gave us GREAT Service and went the extra mile. THANK YOU, Reagan
0 replies
50 months ago
Great Service from Cathy Broli
We had the pleasure of dealing with Catherine Broli at Glenwood Travel. It was amazing to see how she went out of her way to help us, give us extra information and looked at several different price options for my daughter's trip to Germany. Thank you Cathy! You were a STAR! Sadly we did not book the tickets with her in the end - but dealing with another travel agent; we realized HOW MUCH knowledge Cathy has and her friendliness and helpfulness is highly commendable....
0 replies
91 months ago
Superbalist cancelled my order because THEY could not allocate the payment I made with THEIR reff nr
On BlackFriday, I placed an order: Got the order number (saved about 50%!). I made payment on Friday, the 23rd. My EFT sends an email (with the order number as reference number) to the Superbalist email I provided. I NEVER received any correspondence reminding me to pay. HOWEVER, Yesterday I received an email stating: your order has been cancelled due to payment not received. I then proceeded to send a photo of my proof of payment (that was emailed to them automatically on the 23rd). I THEN received an email requesting banking details for my refund. How is this possible? And when I phoned them, the call centre lady just kept on repeating ... whatever question i asked her... she said: I do apologise, but we could not find your payment and cancelled your order, we will refund you...no matter how many times I told her: But I sent through proof of payment... she kept on repeating: I do apologise, but we could not find your payment and cancelled your order. We will refund you. So now, I LOST all the discounts of Black Friday (approx 50%!), due to SUPERBALIST not allocating my payment to my order.... Do they do this to everyone? You order... pay... then they somehow just apogolize for "loosing" your payment but promise to make a refund withing 5 days.... I do not want a refund. I want my order at the discounted prices with the payment I made.... but all I get is: I do apologise, but we could not find your payment and cancelled your order.
0 replies
Review Distribution
5 Star
5 (55.55555555555556%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (44.44444444444444%)