MB
Melissa B
Active since Nov 2018
10
Reviews
0
Industries
Reviews
10 reviews29 months ago
L'occitane not delivering on orders
Ordered from L'occitane on Monday the 15th of Januar - order 6866. Yesterday they delivered a small box with 4 samples and declared order fulfilled. Definitely not one item I've ordered in the box and not R1300 worth of products. Not answering their phones, chat or whatsapp lines. Strange that you always can only order these specials online. Awaiting feedback from them or refund.
0 replies
31 months ago
Clinique lost order and no refund
Beware of Clinique SA. I ordered items on the 10th of November. On the 17th I still didn't receive my order and started inquiring with their customer services about the order. They couldn't trace the order and said they would request a refund. On the 21st of November I received an email from customer services with case number 09645632 and stating the refund will happen within 2 working days. Now, a week later still no refund and no response from their customer service. I'm not 100% sure about the legitimacy of this site. Be careful when ordering.
0 replies
44 months ago
Harassment Dely Road Spar Pretoria
I went to Dely Road Spar on the 29th of October. Just before I went to Tops and the pharmacy in the centre. When I entered with my trolley and shopping bags a black manager (I assume) stopped me. He lifted my bag with the purchased goods from Tops and the medicine out of the trolley, started shaking it and shouted 'what is this' several times, and in front of other customers. I told him it was goods purchased from the other stores and the slips are also in the bag. He kept shouting and shaking and looking in the bag and slapped on my empty shopping bags. This was harassment and intimidation, and he was very arrogant. I have supported this Spar for years, and this was the first time it happened. I went to the manager in charge ( an Indian lady) and she just pulled up her shoulders and said that was standard practise, no apology offered. Later I phonef to get the owners number and she refused and put down the phone in my ear. I won't be shopping at Spar in the near future and all my family and friends will know about this incident.
1 reply
49 months ago
Mondo MTN
I upgraded my MTN contract on the 28th of March 2022 on the offer that MTN had for a S22 phone with free galaxy buds. I got confirmation of the order on the 4th of April 2022 - Reference nr **********1. I received the new phone only today - the 16th of May 2022, but with no galaxy buds. When I phoned MTN they said I must contact a company called Mondo that handled the upgrade. I phoned them and the first lady I spoke to said I must go to the Samsung members app and redeem my voucher for the galaxy buds - well, there is no voucher to redeem. I have called Mondo now four times, each time holding for a consultant for about 10 minutes, and when I got through to one - she put me on hold again - after 5 minutes I put down the phone. This is not acceptable to me. MTN gets you to upgrade with special deals and promises, but they don't keep to it. I have requested Mondo to call me back, with no avail and MTN is of no assistance.
5 replies
49 months ago
MTN Upgrade and Mondo
I upgraded my MTN contract on the 28th of March 2022 on the offer that MTN had for a S22 phone with free galaxy buds. I got confirmation of the order on the 4th of April 2022 - Reference nr 43204991. I received the new phone only today - the 16th of May 2022, but with no galaxy buds. When I phoned MTN they said I must contact a company called Mondo that handled the upgrade. I phoned them and the first lady I spoke to said I must go to the Samsung members app and redeem my voucher for the galaxy buds - well, there is no voucher to redeem. I have called Mondo now four times, each time holding for a consultant for about 10 minutes, and when I got through to one - she put me on hold again - after 5 minutes I put down the phone. This is not acceptable to me. MTN gets you to upgrade with special deals and promises, but they don't keep to it. I have requested Mondo to call me back, with no avail and MTN is of no assistance.
0 replies
54 months ago
Absa Problems with Issuing of new debit card
My Debit Card is expiring end of December, on the 2nd of December I contacted my Private banker and asked to assist seeing that I haven't heard anything from Absa regarding my new card. I also asked to be moved to Premium banking seeing that there is no service whatsoever you receive from Privat banking - the private banking assist line does not even get answered. My private banker said she would arrange a new debit and credit card to collect from Menlyn branch - to date nothing. Today the absa helpline can't see that any new cards have been issued for me and private assist again are not answering their telephone lines. The service from Absa can't get worse - I can't even get a new debit and credit card from them
1 reply
54 months ago
Unprocessed Transactions on Credit Card not being reversed
On the 25th of November 2 transactions for online shopping on my Credit Card didn't go though on the suppliers side, since then I have been struggling with Absa just to reverse the money back on my Credit Card. If I phone their Credit card helpline I am told I must send an email to [email protected]. The kind lady Phindile at the helpline sent an email to authorisations on Monday, the 6th of December, and copied me in - received no feedback. I resend the same email on Wednesday the 8th of December and got a reference number C-13619568, with a message that a consultant will contact me soon. Still nothing and the money has not been reversed. They are definitely not committed to exceptional service, even if you have been a customer for 26 years.
3 replies
56 months ago
Claims not processed by Discovery
My Doctor and Dentist is contracted out. so I have to pay their invoices myself and send the claim through to Discovery. For the 3rd time this year and an invoice submitted on the 4th of October 2021 Discovery still has not processed the claim I send through - and I do send it to the correct claims address and receive a reference number each time. I have reference numbers for each of the claims I sent through. It's not loaded on my profile and if I phone the Customer help line they also cannot find the specific claims registered or captured on my profile. Sorry, this is not acceptable, I get the idea Discovery is ignoring these claims on purposes by not capturing them, and it's a mission to get it captured and paid after that. The helpline has to send through the claim to priority claims, and it's still then not handled as a priority. The reference related email received from Discovery specifically states that the claim will reflect within 2-3 days, which is not the case. I have lodged complaints with Discovery, but usually I just get another email with another Reference number.
3 replies
67 months ago
Not delivering and no Customer Service
Ordered online products on the 26th of November after receiving email to advertise 30% off and a miniature 5 product summer ready kit with any order from Clinique. Order nr 1910480051. Received my products, on Monday the 30th of November 2020, but no summer ready kit. Sent 3 emails enquiring about it - no answer received. Phoned every day since the customer line number 0800 39 00 14 and staying online for 20 minutes each time, just getting the message that all the consultants are busy? How can Clinique not get back to you on an inquiry, especially when they have not delivered??
0 replies
92 months ago
Leisure Books service poor and non-existent
I've ordered books from Leisure Books on the 8th of August, and paid my account on the 10th of October. No delivery since then. Very Bad service - their telephone lines are out of order for the past 3 weeks now, and they do not reply on your emails. Total of 12 sent to them. Looks like they are in financial trouble, but it's still fraud taking money and no service delivery!
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
1 (10%)
1 Star
9 (90%)