YT
Yolande T
Active since Nov 2018
2
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2 reviews89 months ago
Wizard Lifestyle are fraudsters!
In November 2018, Wizard Lifestyle fraudulently obtained may banking details and gifted themselves to R99 from my account. I say fraudulently because up until this point I had never even heard of them until I got a text notification that they had lodged a debit order on my account. Suffice it to say I had the debit order canceled and stopped. Imagine my surprise when on 24 January 2019 I get a notification that a debit order has been lodged on my account to go off on 28 January 2019. I called them for 2 days to get to the bottom of this with no response. I managed to get a hold of them today, they are unplayable! I have lodged a query with them to tell me who authorised the to debit my account and how they got a hold of my bank details. They promised me a text message confirming cancelation of instalment & reference no. (they couldn't give me a reference no. over the phone). I'm yet to get the text message. This is appalling, it's even worse that as consumers we have no recourse for this shoddy behaviour!
0 replies
92 months ago
Unauthorised debit orders
Every month I have to go through the pain of reversing debit orders that I have not authorised. This month alone there have been 5 to the tune of R502.98!!! As if that's not enough, Nedbank charges me R5 per debit order to reverse and R20 per debit order to stop the payment. This is totally unacceptable. Surely by now they should have an alert for debit orders under R100, especially ones for R99.99, R99 or any such variations and either not process or at least confirm with account holders before processing!!! Guess that's just too much to ask
1 reply
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