LS
Lorinda S
Active since Oct 2018
140
Reviews
0
Industries
Reviews
140 reviews2 weeks ago
Urgent: Service Delivery Concern
Hi Team, I am extremely frustrated with the ongoing service issues. Multiple calls have been logged (over 20), yet the same issue persists without resolution. We continuously have to repeat explanations, which is not acceptable. Please note that if there is no WiFi connectivity, users are unable to make or receive work-related calls. This directly impacts operations and must be treated as a priority. Kindly ensure this matter is addressed properly and resolved urgently. We need action, not repeated explanations. WHAT ARE THEY SAYING HELLO HELLO! RESPOND ON EMAILS AND TICKETS LOG!
0 replies
1 month ago
Call Centre Service
Good day, I am extremely frustrated with the service I received from your call centre. I was kept on hold for over 30 minutes while being told to stay on the line so my account’s available credit could be decreased. After waiting, the call was abruptly disconnected. When I called back, I had to go through the entire process again, which is unacceptable. Previously, you confirmed that I could call in each month to reduce my available credit, but now that I am trying to do so, it has become a major issue. Please address this matter urgently and ensure that my request is processed without further inconvenience.
0 replies
1 month ago
Urgent: No Response – Credit Card Status & Insurance Cancellation
Good day, I am writing to express my growing concern and frustration regarding the lack of response to my previous emails about my credit card and insurance. Despite multiple follow-ups, no clear feedback or resolution has been provided. Each time, I am asked to authenticate myself, but no further communication follows. This is unacceptable. Please urgently confirm the following: Is my credit card permanently blocked or not? Has the insurance been cancelled?
3 replies
1 month ago
Message Account is in arrears-Settl jn advance
Dear Sir/Madam, I am writing to formally lodge a complaint regarding my loan account. Despite my account being paid in advance and fully up to date, I continue to receive daily SMS notifications stating that my account is in arrears and that payment is required. This is both inaccurate and concerning. I have ensured that all required payments have been made, and my account is currently settled ahead of schedule. The continued receipt of these messages suggests there may be an error in how my payments have been allocated or how my account status is being reflected in your system. I kindly request that you urgently: Investigate and confirm the current status of my loan account Correct any errors related to payment allocation or arrears status Update your system to reflect that my account is not in arrears Stop sending incorrect SMS notifications with immediate effect Please provide me with written confirmation once this matter has been resolved. If this issue is not addressed promptly, I will have no choice but to escalate the matter further.
1 reply
2 months ago
Account Update Delays and Incorrect Credit Reporting
I am writing to formally raise a complaint regarding the ongoing delays and inaccuracies in the updating and closure of my account. Despite settling my loan account in full, your system continues to reflect that an outstanding balance is due. This is incorrect. In fact, the account reflects that you owe me an amount of R60. However, I am still being informed that instalments are outstanding and need to wait another 7 days for updating. Furthermore, the delay in updating my account status has negatively impacted my ITC/credit record, which is unacceptable. These delays are causing financial and reputational harm, and this issue appears to be recurring rather than an isolated incident. I kindly request the following as a matter of urgency: Immediate correction of my account status to reflect that it is fully paid. Issuance of a paid-up (settlement) letter without further delay. Correction of any negative information reported to credit bureaus. This matter requires urgent attention, and I expect a prompt resolution. Please confirm once the corrections have been made.
1 reply
2 months ago
Unprofessional client services
This is more than 3 days and still credit card is unblocked! It absolutely unacceptable Calls after calls it is totally unacceptable!
3 replies
2 months ago
Unclear statement about the outstanding money
2 instalments was not paid and the handover. There is a policy amount added to the amount. Can there a email send with a statement and confirmation about the outstanding amount to know what should be paid and not a letter stated. The money will be paid directly in the account
1 reply
3 months ago
Urgent: Unresolved Delivery and Account Issues
DSV Customer Support, used by FNB I hope this message finds you well. I am writing to formally express my frustration and dissatisfaction with the ongoing issues I have been experiencing with your service since February 9th. Despite multiple attempts to resolve the situation, it remains unresolved, and I am deeply concerned about the lack of communication and the way my concerns have been handled. Delivery of Card: I was informed that I would be able to either collect my card at the Fourways branch or pay R290 for home delivery. However, the delivery process has not been managed properly, and it seems that there has been no clear communication on when or how my card will be delivered. I understand that DSV may only be able to deliver on certain days, but this lack of flexibility is highly inconvenient and has caused unnecessary delays. Account Management: I currently have four accounts associated with my profile, and each has had funds deposited. However, despite this, there has been no resolution regarding my account status or delivery request. It seems that DSV’s system is either not capturing this information or is failing to account for the limited delivery window, which I find extremely frustrating. Customer Support: It seems that my attempts to resolve this issue through customer support have not been effective. There is little to no follow-up from your team, and I have not received clear answers regarding the status of my account or the delivery of my card. Given the ongoing nature of these issues and the lack of adequate response, I am considering closing my accounts and moving to a different service provider. I would appreciate it if you could escalate this matter to a higher level of support for immediate resolution. Please advise on the next steps to resolve the delivery issue and confirm the status of my accounts. I expect a prompt response and a satisfactory solution. If these issues are not addressed in a timely and professional manner, I will have no choice but to close my accounts and take my business elsewhere.
1 reply
3 months ago
Incompetence
This is most poor service ever. After call fot uofrade a bank account it took 3 weeks for delivery a card. DSV keep coming to deliver the days that Im not available. It seems . The I downgrmy account because expected me to pay for a service but couldn't arrange for card to be delivered. Now my account is blocked and cannot transfer or make payments. Really! In the reviews is this most expensive bank costs but they cannot deliver a card. Wait more than a week to indeed a card again. No wonder I'm going to close the account with this service Open my account to do payment!!!!!!
1 reply
5 months ago
Money making scheme of DSTV
Still my account is not resolve. After 3 emails complaints. But you call to sell products Again my app does not give me an option to cancel the stream or decoder. Why will I have a package for decoder and streaming. And still no support. I refuse to pay this amount for a decoder package that cannot be used...because I had the streaming that was paid.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
140 (100%)