AS
Anke S
Active since Aug 2018
2
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2 reviews49 months ago
Vodacom Accounts and Debt collection
Our Vodacom contracts were transferred from our personal names to a business account. The previous accounts are not in arrears, they have been closed and the new account is not in arrrears either. Vodacom has handed us over to a debt collection company for the second time. The first debt collection company could not provide an account showing what account they claim is in arrears, they could only supply an amount that is outstanding. They wanted us to go to a police station to do an affidavit to say that we have no accounts in arrears. Our local Vodacom shop arranged a letter from Vodacom stating our account is not in arrears - not on our personal names or the company names. Now, a few months down the line we have the same problem again. A new debt collection company is contacting us demanding a payment of about R19 000, without being able to tell us what account it is for. The only information they can give us is that it is on my husbands name, it is Vodacom and it is R19 000. For this we are being harassed and we again have to proof we dont owe anything, but they cant show us that we actually do owe anything.
2 replies
49 months ago
Bad communiciation
We are being harassed with calls but are not able to have a conversation with anyone. Their lines are really bad and it is almost impossible to speak. All we want is for the account that they say we are in arrears with to be emailed to us. Not an email with an amount, purely an account that states what this is owed for. We had Vodacom contracts transferred from our personal names to our business name. These accounts are not in arrears and have never been. There seems to have been a problem with the transfer, but they are not willing to engage with us on this. All they want is a payment of about R19 000.
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