ND
Nthabiseng D
Active since Jul 2018
21
Reviews
0
Industries
Reviews
21 reviews1 month ago
Speedaf timely delivery
I would like to acknowledge and appreciate the effort made by the driver, THAMA MAKHADO, regarding my SHEIN delivery. My parcel was initially scheduled for Saturday, but after I explained that I was unavailable, delivery was rescheduled for Monday. Earlier today, there was some confusion regarding the whereabouts of the parcel. However, THAMA MAKHADO went above and beyond to follow up, and personally update me on the situation. He later contacted me again to confirm that the parcel was still available for delivery and assured me it would be delivered after 5PM today which I did . Despite the earlier confusion, I truly appreciate the driver’s effort, communication, and willingness to assist in ensuring that I still receive my parcel. Good customer service and accountability deserve recognition.
0 replies
1 month ago
MVIA Poor Claims Process and Unfair Rejection
I’ve had a very frustrating experience with this company. When it comes to deducting payments, they are extremely efficient. However, when it’s time to process a claim, the experience is completely different. I was asked multiple times to submit photos, which I did—twice—yet there was still back-and-forth with no clear resolution. At one point, I was even instructed to move my car to another dealership. This is highly impractical, especially considering the condition of my tyres at the time. After all the delays and repeated requests, my claim was ultimately rejected, with the company stating that I am not covered. This was never clearly communicated upfront and only came after I had already gone through the entire process. Overall, the lack of transparency, excessive documentation requests, and poor communication made this an exhausting and disappointing experience. I would not recommend this service based on how my claim was handled.
4 replies
1 month ago
Credit Where It’s Due – Mercedes-Benz the glen
I’ve had my fair share of challenges with my car, but today I want to give credit where it’s truly due. A big thank you to Hamid ,nhlanhla , and Werner — you guys really went above and beyond for me. Your patience, professionalism, and willingness to explain everything (even the things I didn’t understand at first) did not go unnoticed. You didn’t just do your jobs — you made me feel supported and confident about my car again. That kind of service is rare. Because of you, I don’t just drive my car… I actually enjoy and appreciate it more.
0 replies
1 month ago
Claim Stuck at Approval Stage – Escalation to Ombudsman Pending
I am extremely frustrated with Bidvest Insurance.All diagnostics have been completed and submitted by the repair centre, and all required documentation is in place. There is nothing outstanding from my side or the service provider. However, my claim has now been stuck for over three weeks, purely due to a lack of approval from Bidvest. The repair centre is waiting. At this point, the delay is unjustified and unacceptable. If this is not resolved urgently, I will be escalating the matter to the Ombudsman for Short-Term Insurance. I expect immediate action and approval so that repairs can proceed without further delay.
1 reply
2 months ago
Warranty not honoured properly at service
took my Mercedes-Benz A200 to Mercedes-Benz The Glen on 14 March 2025 for a scheduled service. However, only certain items were completed, and I was told a previous warranty was used. This is confusing and frustrating because when I purchased the vehicle on 1 November 2024, it came with a two-year Bidvest warranty arranged through the dealership. At the time, the mileage was around 98,800 km and it is now at 103,000 km, so the service was due and should fall within the warranty coverage. There was no clear explanation on whether this was a major or minor service, or why my current warranty was not properly app****. As a customer, I expect transparency and for agreements made at the time of purchase to be honoured. I am still waiting for clear guidance on how my vehicle will receive the full service covered under the warranty I was sold. This experience has been disappointing, and I hope it gets resolved soon.
1 reply
2 months ago
Ormonde car city service is the worst
I am extremely disappointed with the service I received from Car Service City – Ormonde. I initially visited the branch on Friday, where the consultant assisted me by taking down all my details and making copies of the necessary documents. I was informed that I would receive feedback thereafter. However, no communication was received. I waited throughout Saturday and even allowed for Sunday, understanding it may not be a working day. By Monday, I had to follow up myself by calling the branch. I was then told that the consultant assisting me was on a call and that she would return my call shortly. Unfortunately, no one got back to me. On Tuesday, I had to physically return to the branch to follow up, which was highly inconvenient. During this visit, I was given an explanation that I found unsatisfactory and lacking accountability. I was then assured that I would receive feedback before the end of the business day. Once again, no communication was received. At this point, I find the level of service unacceptable. There has been a complete lack of communication, follow-up, and professionalism throughout this entire process. What is most frustrating is that I was referred to this branch by Mercedes-Benz, and I expected a far higher standard of service. As a customer, I should not have to repeatedly follow up or physically return to a branch just to receive basic feedback. This experience has been a complete waste of time and has caused unnecessary frustration. I would appreciate a clear explanation for this poor service, as well as a prompt resolution to my matter.
0 replies
4 months ago
Absa Home Loans – Poor Service & Incorrect Information
I contacted Absa Home Loans to move my debit order from the 15th to the last day of the month, as my salary date has changed. The consultant (Tumi) agreed. She then incorrectly told me that a pro-rata amount would be charged every month until the end of my loan, which is misleading and inaccurate. To make matters worse, the debit date was never updated on the system. This is unacceptable. I expect the debit date to be corrected immediately and a clear explanation of why false information was provided.
1 reply
5 months ago
Maponya Debonairs the worst
Maponya mall branch .I ordered a pizza on 28.12.2025 and the quality was absolutely disappointing. The pizza was extremely dry — literally just tomato sauce with a few cuts of chicken. No flavour, no effort, nothing close to what Debonair’s is known for. To make it worse, I was supposed to receive a 1.5L drink, and the staff refused to give it to me, saying it wasn’t available and that it would only be there “on Wednesday.” No apology, no alternative, no solution offered.i had to negotiate for 440ml I’ve been to other Debonair’s branches and received much better service and food, so this was shocking. This branch really dropped the ball — bad food and even worse service. Definitely not worth the money.
0 replies
10 months ago
Exceptional Service from Mlungisi Maseko!
I just want to give a big shoutout to Mlungisi Maseko for his outstanding communication skills and professionalism. From start to finish, he kept me updated on every movement, which gave me so much peace of mind. His friendliness and clear communication truly stood out — it’s not every day you come across someone so dedicated and attentive. Thank you, Mlungisi, for going above and beyond. You’re a gem!
0 replies
12 months ago
NOMCEBO NGEMA pathetic behavior
would like to lodge a formal complaint regarding the poor service I received from a representative named NOMCEBO NGEMA, who I engaged with during my recent attempt to cancel my Wi-Fi service. From the onset, the service was completely unacceptable. I reached out for assistance, NOMCEBO NGEMA was unhelpful, unprofessional, and demonstrated a clear lack of regard for customer care. Her email responses were dismissive and lacked the professionalism one would expect from a service provider. Instead of assisting me with the cancellation process or addressing my concerns adequately, she closed my support ticket prematurely without resolving the issue. This kind of conduct is unacceptable, especially in an industry where communication and support are critical. I feel disrespected as a paying customer and extremely disappointed by the way this matter was handled. I expect this complaint to be taken seriously and appropriate action taken to ensure no other customer is treated this way in the future. I am happy to provide screenshots or further details if needed.
0 replies
Review Distribution
5 Star
5 (23.80952380952381%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
15 (71.42857142857143%)