Tshepo N

Active since Jul 2018

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Reviews

7 reviews

3 months ago

Very disappointing experience with Tracknetics.

Very disappointing experience with Tracknetics. The tracking accuracy has been extremely unreliable, with bikes showing incorrect live locations, units going offline while operational and real-time positioning being materially inaccurate. To make matters worse, after the installation of tracking devices one bike had a non-working fuel gauge and a promised panic button were never delivered. Technical visits were also repeatedly delayed despite prior arrangements being made. For a fleet business relying on accurate tracking and operational visibility, this level of service is simply unacceptable.

0 replies

Verimark

38 months ago

SWIFT ACTION TO RESOLVE COMPLAINT

Thank you for the quick response to my complaint . After lodging my complaint I got a new vacuum the next day .

1 reply

Verimark

38 months ago

FAULTY CORDLESS VACUUM

I bought the Genesis cordless vacuum at Hirsch's Umhlanga and will be returning it for the third time tomorrow since its faulty again. I was informed by the store on both occasions of returning it to them that Verimark has opted to repair my vacuum instead of giving me a new one or refunding me . I will be returning it for the third time now. What I now want is just my refund .

2 replies

Supersonic

40 months ago

LACK OF TECHNICAL SUPPORT

My fibre has not been working for over 3 days . The broadband and service lights are off . I have logged this with Supersonic numerous times but I still don't have internet connection .

1 reply

FNB (First National Bank)

59 months ago

NO SLOTS AT FNB CORNUBIA IN 3 OVER WEEKS

My partner and I applied for IDs online and processed the payment . Everything was smooth until we had to book appointments at the Cornubia branch . I have called the branch several times, and even went there physically only to be told that we won't be assisted unless we have an appointment . We have tried booking appointments for over 3 weeks now but there are never any slots available

1 reply

Cielo

65 months ago

Great customer service

My issue was promptly resolved.

1 reply

Fedex Express

98 months ago

Never use Fedex Express in South Africa

I ordered via MRP and they used Fedex as their courier which turned out to be a nightmare. When I tracked the parcel it displayed that the address is incorrect - I called the call centre to query this as I have always used this address for delivery and it was the first time such happened. What was even worse was that after making this purchase I made another from takealot and they delivered without any glitch. The online chat with Chen who is a fedex agent proved to be a waste of my time . My questions would be left unanswered and I would end up chatting alone. The call centre was also clueless as they couldn't provide any straight forward answer. Its been a week and my parcel is still undelivered . - I mean Google maps is free why don't you just use that ???? -If you think the address is incorrect why couldn't you call and seek clarity ??? -Chen is useless and should be fired on that online chat -You need to ups**** your call centre employees I don't see myself using Fedex or recommending it .

1 reply

Review Distribution

5 Star

2 (28.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

5 (71.4%)

Tshepo N

Reviews

Very disappointing experience with Tracknetics.

SWIFT ACTION TO RESOLVE COMPLAINT

FAULTY CORDLESS VACUUM

LACK OF TECHNICAL SUPPORT

NO SLOTS AT FNB CORNUBIA IN 3 OVER WEEKS

Great customer service

Never use Fedex Express in South Africa

Review Distribution

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