BM
Bongiwe M
Active since Jul 2018
3
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0
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Reviews
3 reviews1 month ago
9 days and still my query has not been resolved by Edgars/ RCS Group
Dear Edgars and RCS Customer Service Team, I am writing to formally lodge a complaint regarding a very frustrating and disappointing experience I had a week ago (last Thursday) at Edgars store in Galleria Mall Amanzimtoti. I visited the store to make a credit payment of R1000 into my Edgars store account as well as to purchase items to the value of R1500. After swiping my store card for the purchase, I immediately received an SMS confirming a successful transaction, along with a small receipt reflection the purchase amount which went through successfully. However, I was then informed by the consultant that there was a 'system error' which had allegedly inflated the purchase amount and that the transaction needed to be then reversed or cancelled. When we attempted to process the transaction again, it repeatedly declined with a "Do Not Honour" error message. The situation became increasingly frustrating due to the lack of clear communication and assistance as the store Supervisor was not helpful, in fact, she patronised me with a response that was uncalled for when I said that I was confused by her statement that the SMS confirmation that I received on my mobile phone was not proof enough of a successful transaction, as a customer - that is proof for me as it showed the deducted amount as well as the available credit balance amount thereof. The consultant then contacted the call centre where I spoke to Ishmael who unfortunately did not resolve my query. I then requested to escalate the matter to a Team Leader (Marco) who initially refused to take my call, stating that he was in a meeting. When insisted to speak to someone higher, he (Marco) eventually engaged, he was dismissive, spoke over me and failed to provide any meaningful assistance. I was simply instructed to email proof of the transaction (above attached) with no expected turnaround time provided for resolution. This entire experience wasted my time, as I had specifically used my lunchbreak to visit the store early to avoid delays during peak hour/ busy operating times. More importantly, I urgently needed some of the purchased items for a function I am attending that evening, including a gift. I had to repurchase some of the items by cash which totally put me out of budget and caused alot of inconvenience thereof. I am extremely dissatisfied with both the service received and the lack of urgency in resolving this matter as the only email i received was on Sent: Monday, 04 May 2026 12:26 We have opened a formal complaint under reference ACT-1357951-N7K4C7. We would like to inform you that the purchase transaction of R1500 is still pending on your account. Please note that this amount will only be reversed once the transaction has fully cleared. However, the payment of R1000 has been received and is reflecting on your account. No further communication was received thereafter. Regards, Bongiwe
1 reply
1 month ago
Unhappy customer
Unpleasant customer service due to internal system issues that caused inconvenience
0 replies
96 months ago
Bad treatment received after reporting a medical negligence complaint to hospital manager
Yesterday I called Kingsway Hospital management and spoke to a lady called Lynn to report a matter of dissatisfaction with service, medical negligence and oversight. She had promised to call me back as she first needed to consult with her superior but she didn't and so I called her again today and her excuse was that her manager is still not available however, she consulted with the nursing sister at the children's ward and apparently (in her words) "it's nobody's fault that there was cotton wool stuck..." inside my daughter's ear after an operation to remove tonsils and adenoids. I was flabbergasted! How rude and insensitive! First of all, no sense of urgency and empathy towards the matter - I mean we're talking about a 5 year old child who's walking around with a foreign object in her ear for 11 days to date and you tell me that "it is nobody's fault that the cotton wool got stuck there" after an operation in your hospital. Who knows the level of infection that this cotton wool is causing whilst I have to wait until her manager returns (of which by the way, there was no indication time-frame wise as to when I can expect a call back to ascertain at who's cost must it be to send the child back to theatre to have this removed as suggested by the ENT specialist). The thought of having my baby go through anaesthetics and to theatre again in a space of a week is traumatic on its own. The other issue that I wanted to report to her (Lynn) before she rudely hung up the phone on me - was the fact that we have been charged for 1 extra medication that was not given to us when the child was discharged as per our medical aid statement. I am appalled. I am disappointed and I don't think I can ever (willingly) go back to that hospital again for medical purposes. God forbid*
1 reply
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2 Star
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1 Star
3 (100%)