AP
Alisha P
Active since Jul 2018
5
Reviews
0
Industries
Reviews
5 reviews80 months ago
UNHAPPY
Dear Peter., I am a very upset DSTV paying customer, i pay my account on time and for some reason someone decided to take a decision and sign me up for the fixed 6months promo which i only enquired but never gave authority to go ahead now they have cancelled my subscription saying i must pay for something i didnt ask for !!!!!!!!!!!!!!!!!!!!!!!!!!!! i called the call centre and spoke to a consultant who was going to get some one to call me back regarding this an no one has called me bac****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! now i know why customers choose fibre over DSTV
0 replies
86 months ago
Unsatisfied / Bad Service
Dear Peter, I have been a loyal customer of DSTV for many years, i cancelled DSTV for about 2years as i was in the process of buying another house and moving , when i reconnected my services last month i actually regret it , i paid the amount i had to for reconnection and for the package selected i called on the 22nd to add the indian bouquet which they did , i called a few days later to cancel and the gentleman i spoke to said i should pay R67.00 and it will be from the 22nd until the 30th april as they cannot just disconnect a package. yesterday i got an sms with the disconnection of my services , when i called in on Friday they where offline for almost the entire day. i then called the call centre last night to ask why is the premium so much and the lady mentioned that the indian bouquet is connect as well as the selected bouquet and the new reconnection fee, they disconnected me due to the payment date being the 1st , after 2 years of not having it i do not remember all the information when i updated my details with the consultant her never asked me if the payment date should be the same or can they change it , the call centre agents are rude and do not listen to the customers. ALL CALLS ARE RECORDED they should pls go an listen to the calls. i am very unimpressed with the way agents speak and they make you feel as if DSTV is doing you a favor we pay for a service,, this is the reason so many customers choose other services oppose to DSTV.
0 replies
88 months ago
NBD CONSTANT CALLING
Dear Peter , Please can you assist me , i have this debitors constantly calling my office line , i have told the consultants to call me on my cell , however they contact me throughout the day and i have to explain the same story to all different consultants, i have made them aware that once i obtain proof of payment i will email them, this was a standard bank loan which was paid 3years ago at the branch in westgate. in our offices we have a centeral line anyone picks up the calls then you have to wait while you are being re-routed and i understand its automated calls but they need to see to it that they contact me on my mobile and NOT ON MY LANDLINE as i have mentioned over and over.
0 replies
93 months ago
False Information - Fedhealth
Dear Peter , Trust my email finds you well. my reason for writing this review is the service i am receiving from Fedhealth. After the sales consultant sold the wonderful benefits of the medical aid i spoke to my husband and we decided to change over, worst mistake i have made. the medical scheme was effective from 1st Oct , i took my 1 year old for injections and then was told that Dischem cannot administer certain vaccines due to not having script. i then called Fedhealth and asked them why was i not told that i would need a script for my child to receive vaccines, when i was told that vaccines are covered up to 12years , not knowing that it would be coming off my savings like any other medical aid that was the main reason i changed from Discovery because i was advised by Fedhealth that they cover vaccines. i spoke to a supervisor Thandi whom was assisting me in trying to get why i was informed incorrectly by the sales consultant. thandi informed me it would take 2 business days after hearing the recording etc its been a week and noone has called me. i called after a week to ask what was the outcome and the consultant advised that thandi will be inn after 9 and she will get her to call its been past 9am and still nothing. i have a good mind to change back to discovery and not pay my membership for this month as it just started and i am getting terrible vibes. cheaper premiums means **** service thats what it looks like. i did tell the sales consultant before changing that i read the reviews and its making me think twice but she assured me good service. it is frustrating that you cannot get proper information before signing for new products but you get told how fantastic it is and then when you join its ****.
1 reply
96 months ago
Annoyed
Dear Peter , Please can you help me this company continues to contact me reading an outstanding credit card payment with standard bank ,which i do not owe. they call me at all odd times of the day and night. i have asked on numerous occasions for the not to contact me after hours. 6 different agents call about the samething do they not have a central system that they can all see ? its quite frustrating, they then call my husband giving out information which is a dismissal offence after me stating my information should not be reveled to anyone no matter who it is!!!!!!!!!!!!!!!!!!!!......
1 reply
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (80%)