MR
Monica R
Active since Jul 2018
11
Reviews
0
Industries
Reviews
11 reviews67 months ago
Double Debit on My Account
After clearly stipulating my salary date was the 26th of each month, MFC debited my account the day before and caused the debit to bounce, costing me R110. I phoned the next day to ask them to change my debit order date, which the agent assisted me with, and the debit order came off successfully. A day later I see that they have debited my account twice on the same day, for the same amount but with different transaction descriptions, As it is the last day of the month, I'm panicking because I am now short for the rest of my debit orders due to go off today and tomorrow. I called the call centre to rectify this egregious mistake and was told I have to wait until tomorrow to apply for the refund ANit would take 5-7 working days to be processed. Where am I supposed to get the money for my debit orders? If they bounce, is Nedbank MFC going to refund me the unpaid bank charges for each of my debit orders that fails. You were very quick to double debit my account, but fixing it is going to cost me so much money? I am disgusted, your agents' hands are tied as there is only so much they can do. Refund me. Now.
2 replies
76 months ago
Pointless Preorders
After preordering the Samsung S20+ during the promotion, I've yet to receive my device despite numerous attempts to find out why my device hasn't been delivered. The promotion has now ended and I still haven't received me device, and no one can tell me if I am still able to redeem the Buds once I finally receive my device. The only response I've gotten is that they were awaiting stock and would revert with feedback within 48 hours. Its been almost a week since then. I've never had an issue with Telkom prior to this, so I'm very disappointed in their blatant lack of communication and customer service.
0 replies
92 months ago
Pathetic, as usual
So, after getting a new job and having a salary date change, I've been working through changing my debit orders dates. After calling numerous times and having the call dropped with no assistance, I just chatted to an agent online. They can change my debit order date, but only effective of next month... So, I'll be liable for the R100.00 charge that goes off my account for unpaid debits just because they can't change the date immediately? Every other account of mine has been successfully changed with no hang ups, but Telkom is still the most pathetic of the bunch. As always, thanks for nothing, Hellkom.
0 replies
92 months ago
King's Armour for the Win!
The amazing, super helpful, Adrian Kruger helped me change my debit order date no fuss, no hassle. Really friendly! Thank you, Adrian!
1 reply
92 months ago
Ultimate Cars saves the day
After being involved in an accident that left my car extremely damaged, Ultimate Cars sent her back to me better than ever! Trinolan kept me up to date and ensured my car was ready for collection on the day they specified. Honestly, can't imagine going anywhere else for repairs. Thank you, Ultimate Cars!
0 replies
92 months ago
King Price, King of Insurance
I was involved in a pretty bad accident with a drunk driver, and I was prepared to wait months for my car. But King Price got her back to me in a little over a month, and I am ecstatic with my Service Warrior Neil Van Loggerenberg's assistance. I never felt left in the dark and was kept up to date throughout the process of my claim and subsequent repairs. Thank you, King Price!
1 reply
93 months ago
3 Months and STILL NO WORD
So, I don't know how many times I have to write a terrible review to elicit some kind of response from Edgars. It has been almost three months since I queried an error (double charge) on my account. After being led around from one department to the next, constantly harassed by the call centre (which has NO IDEA what's going on with my account, apart from the fact that it's in arrears) and informed by Edcon lawyers that the refund from Netflorist was being processed, I received an sms letting me know that debt collectors would soon be in contact with me and I am STILL HARASSED BY THE CALL CENTRE. I don't know what kind of customer service Edgars adheres to, but clearly it needs some reviewing. So my credit score and my name has to suffer because of Edgars' incompetence? It has been 3 months, I have just gone into the 2nd month of being unable to pay my account as I have no idea how much I actually owe. Dear Edgars, kindly refund the double charge to my account and fight with Netflorist thereafter. I wasn't the one who a) incorrectly charged my account, b) allowed the error charge to be processed or c) has taken nearly three months to correct this error. As it stands, once my account has been credited with the refund, I want the interest to be credited as well. My account has suffered due to this error and any interest relating to the error charge will not be paid for by me. I truly would love to have my account up to date and correct. I've had this account since the beginning of the year and not once have I been late in payments. Edgars, fix this.
1 reply
93 months ago
Still No Word... Does Edcon Even Care?
I can't believe I have to resort to writing a bad review to get any kind of help. It's been almost two months since my 'query' on an error double charge by Netflorist was 'sent to the relevant department'. I am still being constantly harrassed by the call cantre for money I do not owe, considering it wasn't my incompetence that charged my account double on a single purchase, nor was it my incompetence that has led to the refund taking almost two months to process. I refuse to take anymore calls from the call centre, as now my records have been sent to the credit bureau (as per your lovely sms) and my credit record is now at stake thanks to you. I refuse to pay money I don't owe. Credit my account with the refund immediately. I don't care if it's an IT issue or whatever crock story I have been fed up until now. I wasn't the one who double charged. I wasn't the one has neglected this for almost two months. I am furious with the lack of action on Edcon's part as well as Netflorist. I cannot wait to get rid of this account.
1 reply
94 months ago
Accounts has no idea
I received my August statement which was incorrect as I was billed twice for an item I purchased once. I immediately emailed accounts and requested they amend it. The monthly charge on the incorrect statement was almost R200.00 more than usual. I received a response telling me my query had been forwarded to the correct department but amendments would only reflect this month. I didn't receive a response from this department. I chose to pay what I usually paid (R480.00) instead of the amount due on my statement. Still no response from that mythical department supposedly handling my query. Now I am receiving phone calls, smses and emails telling me my outstanding balance is almost R900.00 due to the fact that I did not pay. So, the department handling my query and the debt department have absolutely no connection and no line of communication? I'm very sorry, but I will not be paying my Edgars account until I receive a statement that clearly reflects what I paid in September as well as the amendments I requested over a month ago. I am shocked at the level of service. You're so quick to chase money owed to you, but your customer service is pathetic.
3 replies
96 months ago
Poor to no service
I would like to cancel my new policy as I have received zero communication since I opened it. This is urgent, please cancel my policy and don't debit my account.
0 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)