EF
Eli F
Active since Jul 2018
5
Reviews
0
Industries
Reviews
5 reviews55 months ago
Telkom Unsatisfactory Customer Experience
>18th of November 2021 I settled Telkom's account in full for an amount of R656.59. No further amounts were to be debited as the account was permanently suspended/closed, and this was the final invoice reference A189421692 >The payment confirmation reflects on their system as such too (verified at a Telkom Promenade Mall Branch) >Today Telkom debited my account for an amount of R656.59 which I had already settled as confirmed by their system at the Promenande Mall branch. >As such this amount is due to me, as it was fraudulently debited. >I seeked to remedy the situation and get my funds back but the process is so ridiculous. I'm expected to go print a bank statement (at my cost), wait 7 days for their system to reflected that indeed they debited my account, and then I can file for a refund. >When these businesses as a customer you are in the negative, they request payment immediately and make all sorts of legal threats as well as charging you any penalties for any additional fees. >Strange how when they are on the other side there's so much bureaucracy and red tape in order to get your money as a customer. One thing I've come to realise with most companies is that they lost touch with prioritizing customers. Our problems aren't prioritized and escalated quickly enough. You are expected to understand as if you are being done a favor. For sales the line goes straight through to a person, when it's customer complaints issues you interact with a bot before ever making contact with a person and that's if you even lucky or have airtime to wait more than 10mins or 20mins on the phone. I'm convinced this is done deliberately to discourage consumers making more complaints. My piece of advice: before dealing with any business; work backwards. Call their customer lines and see how long you wait before you are helped, go on platforms like these and see how exisiting customers issues are handled. This will save you a lot of headache ahead.
0 replies
80 months ago
Finrite Customer Service
I think it would be very helpful and encouraging for Finrite Administrators to really start focusing on customer service. This is one department that will really hurt their business. I am aware that they offer a range of products, however from my interaction with them on the mobile device insurance product it is a thorn in the butt honestly. The communication is not as forthcoming, and claims drag past 2 weeks. I am currently on my 3rd week regarding my claim. I send emails periodically for updates, however even receiving an email that acknowledges receipt of the email is none existent. The amount of complaints on hellopeter.com regarding Finrite Administrators are shocking. It would suggest clearly that there is a problem. Please guys try to improve on customer service; most of us are patient however you also need to be pro-active and come to the party. A little feedback and updates regarding the status of a persons claim goes a long way in assuring me as a customer that it is receiving your attention.
1 reply
95 months ago
IWYZE Complaints Department.
Since my complaint on Hellopeter.com dated 03 July 2018, IWYZE responded and I forwarded the below abstract of the email to a lady called Nthabiseng (acting on IWYZE's behalf) dated 04 July 2018 at 11:44am. Hi Nthabiseng I find it highly disappointing that we have to resort to platforms such as Hello Peter to get attention from service providers such as yourselves. I made several attempts yesterday to get through to the call centre, without much success. It is concerning that there are clauses sneaked into the policy, without informing me as the policy holder, as this directly affects me . I would like to draw your attention to my latest policy rev document, dated 20 October 2017, page 6 under Clause section onto items 1 sub-section. iWYZE highlight the following and I quote "ADDITIONAL EXCESS FOR THEFT, ATTEMPTED THEFT or HIJACKING: Due to a lack of adequate security measures, an additional excess of 10% of any one claim minimum R3000 applies for loss or damage to the Vehicle if your Vehicle is stolen or hijacked or if an attempt is made to steal or hijack your vehicle" Please refer to telephone records dated 17 August 2017 at approximately 13:00pm - 13.35pm whereby I was communicating with an iWYZE representative. On the call the gentleman clearly reiterates, that my vehicle has sufficient/ adequate security measures and that a tracking device is optional. The security of the vehicle includes the following; Alarm with ultrasonic interior monitoring, Immobiliser and Remote central locking. How are these a lack of adequate security measures? Furthermore my premiums keep going up whereas the value of my vehicle depreciates on average at about 15% to 20% annually. I fail to understand the logic behind this and one way the iWYZE representatives have tried to justify it, is that car parts in terms of price keep going up; well my vehicle is insured based on its value not part values. As such I would appreciate a review of my monthly premiums. iWYZE has never at any point in time ever struggled with the collection of my monthly premium. I have been with iWYZE for more than three years now despite the high premiums; however it would seem in this organization loyalty is not rewarded nor appreciated. Instead you get premiums that keep going up for unjust reasons and you constantly have to be on your guard regarding amended policy documents because they might be amended without any consent from the individual it affects at the end of the day. I would like to believe that iWYZE operates with integrity and are extremely disciplined in dealings with their customers, especially the loyal individuals. I look forward to receiving your reply Kind Regards Eli The same aforementioned lady replied via email dated 09 July 2018, at 11:55am. See email abstract below. Dear Eli Kindly note that I am still working you complaint. There is 1 call that is outstanding that I need to listen to. Regards Nthabiseng. This was the last reply I received from IWYZE Complaints Department and have subsequently sent follow up emails, which has been ignored. It is once more disappointing that we have to resort to such platforms to be noticed by such establishments however it's become evidently clear that IWYZE has no interest in addressing my grievances. I have concluded perhaps it is time to shop around, seeing that as an existing IWYZE client I am not valued.
0 replies
95 months ago
Heritage Auto, Bracken fell - unethical business practices
On 8 August 2017 I purchased a Volkswagen Polo GP1.2 TSI Highline motor vehicle. I was made aware by the sales representative that I would be purchasing the aforementioned vehicle which was never disclosed to have been involved in an accident before. Under the 'TERMS AND CONDITIONS OF SALE' document with Heritage Auto, under clause 3 - ADDITIONAL DISCLOSURE AND TERMS AND CONDITIONS REGARDING MAINTENANCE AND REPAIRS, no disclosure was made mention of/ or noted as required. Further I attended to service this motor vehicle at Volkswagen Tableview on 23 February 2018 and was informed by the Master Sales Manager that the vehicle was previously involved in a collision; and to my dismay it further became known that the aforementioned vehicle was not a Highline model and was a Comfortline model. I took the vehicle for a vehicle inspection at Nicol Coachworks on the 5 March 2018 and their assessment was that of Volkswagen Tableview. Due to the gross negligence and/or malicious dishonesty of the Dealer, I was defrauded whereby I was sold a motor vehicle under false pretences. In accordance with No.68 of 2008: Consumer Protection Act, 2008 the Dealer (W2JK Auto CC, Reg. No. Z ********** 80019, trading as Heritage Auto) failed to act within the conditions of the act with regards to a number conditions as set out in the act. I lodged a complaint with the Motor Industry Ombudsman South Africa and received a case number dated 28 March 2018. Regrettably this process has been very slow and frustrating. The communication from the Ombudsman's office hasn't been forthcoming as well which is disappointing, however remain optimistic. Heritage Auto is situated in Brackenfell, Brackenfell Blvd & Old Paarl Road intersection. This is probably one of many dealers I'd urge anyone looking to purchase a vehicle to stay as far as possible from. The after sale service is horrible and one really can't help but wonder who is protecting us as consumers from even walking into such establishments. They shouldn't be operating to begin with when they employ such unethical business practices.
0 replies
97 months ago
Absolutely horrible
iWYZE continues to show utter complete disregard for their current customers. You wait for days waiting to get through to their call centre. In fact 5 mins is like the minimum time you are spending on the phone waiting for someone to attend to your call. I would also like to caution individuals to be careful when dealing with IWYZE policies as they tend to be very devious. They like sneaking in clauses in peoples policies without disclosing them over the phone while providing you with a quotation. I have just horrible experiences with these guys and, when it comes to claiming MY GOD, compete devils.
1 reply
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