Louis K

Active since Jun 2018

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Reviews

4 reviews

5 months ago

Terrible!

Worst service ever. They just continue to charge you rental for something that become yours at the end of the term. E-mails take 3 months to answer and the accounts just keep coming. Their service is so bad they had to outsource customer assistance.

0 replies

Liberty Group South Africa

54 months ago

Living lifestyle hoax

My wife who was diagnosed with mutiple sclirosis, after a huge struggle with Liberty, was paid out her Living Lifestyle Benefit, Every year it is a huge issue to continue payment and they missed 2 payments this year, without notification. The one payment was due a day before Christmas. Liberty for the rest of your life will take everything you earn, even your investments from money they paid you, into account and then wants to lower your monthly benefit. Staff hardly ever, even their customer relations people, return correspondence on the first request. Just dealing with them had a negative affect on my wife’s health.

1 reply

Discovery Invest

57 months ago

Bonusses a hoax and no feedback when asked to speak with management.

I have been trying to make contact with senior employees from Discovery to no avail. I was misled by an insurance broker and Discovery is sweeping my complaints under the carpet knowing, as I know from past experience that the ombudsman will most probably not listen to me. Even though I am a client of several product my request for contact with management gets ignored and the complaints department simply brushes me off and don't answer my e-mails. Be careful what you sign when taking out a Discovery Annuity where they promise you big bonuses.

1 reply

Liberty Group South Africa

99 months ago

POINT BLANK REFUSAL ON LIBERTY LIVING LIFESTYLE POLICY ON DIAGNOSES OF MULTIPLE SCLIROSIS

My wife was recently diagnosed with Multiple Sclerosis. She has and have been paying for more than 10 years for a Living Lifestyle benefit. Although the diagnoses was made now it is clear to the neurologist that the condition existed for a considerable period of time. According to all advertising material and to our knowledge there should be a payment on diagnoses, no matter how severe and then an adjustment depending how severe the condition is or in what stage it is. We received a point blank refusal of any payment. Without any further investigation. It seems you don't only need to be diagnosed with MS but it also has to be extremely severe to be able to claim. My understanding of LIVING LIFESTYLE was that the money is available in order for you to try and maintain the same lifestyle by either having additional funds available for medical care etc or maybe assist where you have a loss of income. Or just to assist you when experiencing a life changing chronic illness. This seems not to be the case, your lifestyle must all but vanished and then you will receive payment when it is to late to do anything. We lodged a complaint and did not receive any feedback from the 3 different e-mails provided to us. Amongst other things I advised Liberty of the following via the "relations", "claimsescalation" and "opsclaims" e-mail addresses provided to me without any response: As a consumer and insured we want to follow the official procedure of making it clear that we are: 1. extremely unhappy with the service received and the fact that you did not even bother to make personal contact with us. We want the matter escalated to the relevant department head and or director; 2. of the opinion that your documentation is misleading and contradicting in several instances. By having several definitions and percentages it is almost impossible for a normal consumer to understand what they are entitled to or not; 3. of the opinion that you mislead us as we were under the impression that we have cover for the illness according to the definition in all medical journals defined as Multiple Sclerosis, only to find out you have changed the definition of MS and most probably do this for other illnesses as well. I am extremely worried as both my wife and my Living Lifestyle, Life Insurance and Income Protector policies are with Liberty and we are at an age where it will be difficult to change. Liberty has shown total disregard for us as a client, handling what is a substantial claim, worse than Discovery handles my normal medical aid claims. We received a letter with several definitions of MS and several different definitions and payment percentages making it impossible to figure out what we will be entitled when. They refer to tables not supplied or which they bothered to explain to you.

1 reply

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Louis K

Reviews

Terrible!

Living lifestyle hoax

Bonusses a hoax and no feedback when asked to speak with management.

POINT BLANK REFUSAL ON LIBERTY LIVING LIFESTYLE POLICY ON DIAGNOSES OF MULTIPLE SCLIROSIS

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