MK
Marko K
Active since Apr 2018
20
Reviews
0
Industries
Reviews
20 reviews13 months ago
Quick, easy, Efficient
I ordered after 10am and it was delivered the same day just after 4pm. Was easy to order and delivery was quick and easy. The driver was also very friendly. I would definitely use them again.
0 replies
24 months ago
Driver delay, my issue ?
I would not reccomend them as a courier. The package was scheduled for delivery on 05/06/2024, and when looking on the map for tracking it showed the correct address. Then suddenly you get a message the driver could not deliver due to incorrect address. No phone call from the driver, nothing. After speaking to a manager ln 06/06/2024 I was promised delivery the same day. The afternoon I checked in and was told it would only be delivered 4 days later as that is the due date. So because of the driver not doing his job I have to wait and get empty promises from management ? Seems normal practice to send the package on the last possible date, not provide good customer service.
0 replies
26 months ago
Amazing Products and service - a nice surprise
I was browsing Facebook when I saw an add for Christian wear from ITG Clothing. They had some very nice designs so I decided to order. From start to finish ordering was a breeze. The products are very high quality and you get a personal letter from them with your order. I will definitely order again and would recommend to anyone wanting amazing quality Christian wear.
0 replies
43 months ago
Great service, credit where credit is due
I have to give credit where it is due. Ram sent my package with the wrong driver and after a phone call and speaking to Bafana, he was very helpful communicated clearly and did his best and I still received my package. This is what I call good customer service and a big thanks to Bafana for sorting it out
1 reply
43 months ago
Best buying experience
Best buying experience. Dirk is always helpfull en tries his outmost best to accomodate you and get stock that you want. Will continue to support this business.
0 replies
54 months ago
Medicine sitting on floor for 4 days - Unacceptable
Our package was sent on the 7th of December, since then it sat with Equastria for 2 days and 3 days on the JHB depot floor without so much as a phone call. After speaking to a manager in operations this morning (Monday 13 December 2021) he took the new delivery address as according to him they struggled to deliver at the original address (again without even calling), and promised delivery by this afternoon. Yet when checking at 15:11 the package is still on the JHB floor. This package was medicine for my grandmother so this is totally unacceptable !
0 replies
56 months ago
Offering services not available and being transferred like a ping pong ball!!
FNB seems to offer a service when they phone you, that they actually cancelled according to the insurance department. I was phoned for lifestyle protection (or what they said, salary protection) and the offer seemed good. They phoned again and I missed the call due to being in a meeting. Firstly, hoe so they only try and phone you once a day ?? Then I spent R60 in airtime trying to reach the correct department being like a ping pong ball being transferred from the one to the other and back again. Today I was phoned by fnb life, once again being transferred everywhere and no one can assist. After getting to a department who knows what I was talking about, they informed me that the cover I am speaking of is not being overed anymore for about 3 years ?! How is that possible that I am phoned for the cover by fnb and then it is not being provided anymore ?! After 30min on the phone, the fnb consultant decided that they no longer want to assist the customer and puts the phone down in my ear. This, plus the issues I have with ebucks that are STILL not sorted out after more than 2 months, makes me a very unhappy customer from FNB and has me looking at other banks for better service !
1 reply
56 months ago
AFTER 3 MONTHS, STILL NO RESOLUTION OR ASSITANCE WITH EBUCKS !!
In October I wrote a review of how no one is assisting me with my ebucks (after 2 other reviews of struggling for 2 months to get it sorted) and on HelloPeter FNB said that they have escilated the situation and someone will contact me, well guess what I am still waiting and my ebucks for October is also wrong again, that marks 4 months of wrong ebucks not sorted out !! FNB seems to not care about the customer anymore ! I sent an email 3 times as requested and they still sent me an sms saying they didn't receive and closed my case WITHOUT EVEN CALLING !! And thus they decided to not assist me and sort out me ebucks. Seems the only way to learn is to go to another bank, I am searching for a new bank as FNB doesn't seem to want to keep customers. It all went downhill after the changes were made to the ebucks earning system
2 replies
56 months ago
EBUCKS QUERY CANCELLED WITHOUT KNOWLEDGE
Once again I have to resort to write a review here since the issue keeps persisting. The newest issue, I have sent the same document to [email protected] (as per the sms I received) 3 times, just to receive an sms saying the documentation was not received thus my issue has been closed. Not even a phone call ! This is unacceptable ! Seems it is time to start the search for a new bank. I AM FED UP with struggling for more than 2 months now !
1 reply
57 months ago
EBUCKS SCAM, TIME TO MOVE
I will be moving to a different bank, as I have been struggling for more than a month to get the Ebucks I deserved according to the new earning plan and now I get an sms saying it was allocated correctly and case is closed. The documentation clearly states for example: Spend R500 earn EB250, Spend R1000 get additional EB250,. spend R2000 get an additional R500, spend R3000 get an additional EB500. Thus if I spent R2300 on fuel at an egen I should be getting EB1 000 (EB250 for R500 + EB250 for R1000 + EB500 for R2000, as I do meet the criteria ), show how is it that I only get EB300? (which is another problem as my EB rewards says EB600 and the account only shows EB300 received). This has been the problem for September, August AND July. I came to FNB for the great rewards but if I have to struggle like this to receive it I am moving. The previous rewards program was MUCH BETTER. Also, when you phone them, they put the phone down in your ear (Happened twice today already). I thought FNB was a great bank who is customer orientated but it seems that has changed. Time to find a different bank that cares about customers and provide the due rewards as stipulated and promised.
1 reply
Review Distribution
5 Star
4 (20%)
4 Star
1 (5%)
3 Star
1 (5%)
2 Star
1 (5%)
1 Star
13 (65%)