HG
Heshni G
Active since Jan 2018
4
Reviews
0
Industries
Reviews
4 reviews4 weeks ago
Extended Warranty claims are a ****!
My ticket was logged on the 6th of May. I am yet to receive a job number.I've called your call centre over 10 times and all I've been told is to remain patient. Extended warranties are paid for. This is not something given to us for free so why are we being treated like this? The service received is appalling. Call centre agents say they will call back to get me off the line and never do. As i'm typing this mail I've been holding for over 12 minutes to speak to a senior at your call centre. Makro do better. Customers should not be given the run around for products and services they have paid for!
1 reply
3 months ago
INN8 - Terrible customer service
Anyone looking to invest with this company...DONT. Their systems are ALWAYS offline. Agents say they will call you back but never do. I've been trying to withdraw my funds for almost a month and have been sent from pillar to post. They have a don't care attitude and deserve to be shut down for treating their clients so poorly.
1 reply
27 months ago
Agents push sales down customers throats!
Called Vodacom Cancellations - 0821958 at 11:27am today the 1st of March. Spoke to a guy by the name of Praneel/Pranish. Vodacom - Your calls are recorded, right? So please go and listen to this recording and see everything that was wrong with this call. Gosh!!! I have been a client with you for over 10 years and now speaking to your agents just gives me anxiety. They won't take no for an answer and push you to your limits until you have no option but to become rude. I said No thank you over 10 times and still received a quote processed on my number with an upgrade which I DON'T WANT! The service I received today is terrible! All for the sake of pushing a sale!! Honestly can not wait for all my contracts to come to an end so I can move away from you guys.
2 replies
102 months ago
Extremely rude Call center agent
Just received a call from your call center. I was in a doctor's waiting area with a room full of people and answered my phone as I have kids. The lady asked if she could have a minute of my time, I said unfortunately not. She insisted and I said I can't as I'm busy and to please call me later. I could hear the irritation in her voice. She then cut the call in my ear. I find this extremely rude. Truworths I am a client of yours and don't expect to be treated this way. I expect you to find the recording and deal with this kind of client service or when the time comes I will close my account. With the market the way it is I would think that you value your clients! Call was received from MDB as per trucaller at 1:38 pm 25/01/18. I also expect feedback ASAP.
1 reply
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4 (100%)