Active since Aug 2017
I placed an online order on 15 April 2026 and as of 6 May 2026 I still have not received my parcel. The experience has been a complete disaster from both a logistics and customer service perspective. The parcel was somehow sent to the wrong province (KwaZulu-Natal), despite my delivery details being correct. Delivery was attempted twice at the wrong address in the wrong province, yet customer service kept telling me they were “waiting for feedback from the courier” for days. What makes this worse is that while they claimed they had no update, the courier contacted me directly asking for my apartment number because they were actively trying to deliver the parcel in KZN. So clearly nobody at Tekkie Town actually knows where customer parcels are. I have escalated this matter multiple times through customer service and corporate channels and nobody has bothered to respond meaningfully. No accountability, no urgency, no proper communication, and no resolution. At this point, customers are simply being left to chase their own parcels while receiving generic responses and empty promises. This level of incompetence and poor after-sales service is completely unacceptable for a national retailer. I will now be escalating this matter to the Consumer Goods and Services Ombud. Order Number: TT131034
I settled my account just after they deducted the monthly installment. I see that I now owe R49, and its appearing as in arrears how the **** is this right? Its not even ten working days since I settled the account and im ****ing arrears ****
I would like to formally raise a complaint about the conduct of one of the PEP employees (Ndiphewe) in store today. When I entered the store, I was standing in the queue waiting to be assisted. During this time, one of the employees approached me in a manner that I found aggressive, unprofessional, and intimidating. She came towards me in a very hostile way and appeared to try to push past or against me. She then spoke to me in her own language and continued doing so, even though I did not understand what she was saying. I found this disrespectful and inappropriate. I was later assisted by a cashier who was friendly and professional, and I appreciate that service. However, because I was concerned about the earlier employee’s behaviour, I returned to the store to ask for her name. Instead of responding professionally, she reacted with attitude and repeatedly said, “What is my name? What is my name? What is my name?” Her response was rude, confrontational, and unacceptable. I believe all customers should be treated with respect, professionalism, and in a language they can understand when being addressed in a service environment. I request that this matter be taken seriously and investigated appropriately.
Terrible experience regarding my refund. I returned an item, fair enough the original packaging was not included. They told me they can't process a refund. Its now almost two weeks. I keep calling , emailing and they are ignoring me. I asked them to send the package back to me. No contact. They are sitting with my money and item.
Item delivered looks totally different from what I purchaed. The quality is absolutely disgusting for the price paid. It looks like they sourced the item from Shein Please do NOT purchase from this site.
I am incredibly disappointed with the service I’ve received. I placed an order on February 5th and paid via Payflex. The transaction was successful, and the money was deducted from my bank account, but I never received an order confirmation. When I reached out, I was told to send proof of payment, and that once confirmed, my order would be shipped via express delivery. It seems like my order is taking an eternity to arrive. It is now two full weeks. To make matters worse, no one answers the phone—what’s the point of advertising a customer service number if it’s not being used? Email responses are also slow, and while they do reply within one business day, communication completely drops off after that. Very poor service. Do not purchase from their online store.
I received disgusting service from their pharmacist assistant, Phuti Dipela. He's demeanor was unprofessional and rude and made dismissive comments like "Do as you please" and refused to assist me with my over-the-counter order, instead directing me to join another queue. The interaction ended abruptly without a thank you or goodbye; they simply handed me my prescribed medication with attitude. I would not recommend going here for medication.
I visited Studio Icon in Linden to enquire about services and was met with an incredibly rude assistant. She answered my questions with a bad attitude and seemed irritated by my presence. To make matters worse, she aggressively banged the gate behind me as I left, which felt very hostile. Based on this experience, I won’t be considering Studio Icon for any services. This kind of unprofessional behavior is unacceptable, especially when first impressions
I settled my account on the 25th of March. The account is still reflecting as open and in arrears on my credit profile with the credit Bureau
Idiots continued to call me after I made payment arrangements, but what is more DISGUSTING is that they are now ignoring me after I settled my account. I am requesting a paid up letter and confirmation that the account was closed with the credit bureau, but they are deliberately ignoring me
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