MC
Monique C
Active since Jul 2017
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
Can't Answer Simple Question RE Cover
Asked a simple question as to whether elective c-sections are covered by my policy and they refuse to give me an answer, saying I would have to submit a claim. How must I plan in advance and budget then if I have no idea if the most common operation in South Africa is covered by my gap cover?
2 replies
4 months ago
Upgraded Based in False Advertising!
I upgraded my medical aid option based on the fact that I'd have the new D2D+ savings benefit, however Fedhealth is unable to give me the name of a single doctor or pharmacy that offers the Health Risk Assessment required for this. So they are advertising a benefit that does not exist! It's super *********, ******* and against the Consumer Protection Act. Im now stuck paying more than double my previous premium for nothing! Very unhappy with Flexifed 1 - wish I had stayed on Savvy.
2 replies
6 months ago
Upgrade Option Prematurely Disappeared From Dashboard
I was told that I have until the 30th of November to upgrade my medical aid. Today is the 30th of November. I want to upgrade to Flexifed 1, but the option is no longer available on the dashboard. Please assist urgently!
1 reply
18 months ago
Shockingly Bad Food Delivery Service
I've ordered food a lot from Woolworths online and there have been issues every single time. All deliveries are late. Once it was 4 hours late, no apology. My last order was an hour late. I have a very busy schedule and don't have time to wait around for groceries. Items are always missing and there's no communication or substitutions, regardless of what option I choose, resulting on me having to drive to the shops anyway, which defeats the purpose of ordering online. The call centre and store have no communication with their drivers and are unable to give answers when an order is late. Lastly, delivery instructions from the website order are not passed onto the invoice, driver and store, resulting in a lot of confusion and frustration. The store (Woolworths Eastgate) didn't even have the name of my complex even though I entered it when placing the order.
0 replies
33 months ago
proteavouchers.com WEBSITE DOWN AND UNABLE TO BOOK
I have a Protea Hotel voucher (NOT PROKARD) that I've been trying to use for days now but the website proteavouchers.com is down. I've tried calling reservations and sending emails but I just get passed from one department to another and no-one actually knows what is going on. I'm really annoyed now - what kind of circus is Protea hotels running that no-one can tell me how to use my voucher? Can I be refunded then since I have no way of booking?!
0 replies
44 months ago
Checkers Literally Stole The Food Off My Table!
I ordered from Checkers Sixty60 on Sunday the 23rd of October. It should have been 4-5 bags but only 1 arrived. I submitted an issue for the missing items but a measly R219.94 was credited back to me, nowhere near the value of the missing groceries. I have phoned the call center 3 times. Each time I get told I'll be refunded/credited within 24-48 hrs and I'm still waiting! You guys have literally stolen my money and I'm absolutely disgusted! ORDER #32286626
0 replies
52 months ago
POOR COMMUNICATION - VODACOM DOES NOT ASK ABOUT KEEPING EXISTING NUMBERS ON NEW CONTRACTS
I ordered a phone and Red Flexi contract on the Vodacom website. Before I ordered the phone, I Googled whether it's possible to keep my existing number and found something on the Vodacom website that said yes, it is. However, nowhere did it say that I need to stipulate this when I order the phone. When I ordered it, I was not asked online or by the consultant if I want to keep my number. When I got the phone and tried to do the sim swap by SMS, it was unsuccessful. So, it's very poor communication from Vodacom's side. I have now lost my number that I've had for over 15 years - thanks Vodacom for the administrative nightmare you have caused for me!!!!
3 replies
56 months ago
*****Five Stars*****
Great service, quick to answer emails, affordable and so convenient that they come to you. They definitely deserve this 5 star rating!
0 replies
61 months ago
Home Loan Erroneously Declined Without Explanation
FNB declined my home loan application due to the property valuation - no further explanation was given. I bank with FNB and have already received approvals from Std Bank and Absa. Ironically, the FNB app values the property much higher than the bond I am applying for! So I would love to know why it's been declined?!
1 reply
62 months ago
Mind the Gap - this Gap Cover is Useless!
I would not recommend this Gap Cover. Had my policy for 9 years and put through a small claim, for the the first time, this week. I was rushed to Casualty after fainting, falling and injuring my head and back. My claim was rejected due to my "Condition/treatment being outside of the casualty definition". It was an accident and I was injured so how could it be out of the definition? Pathetic. Needless to say, I will be cancelling my policy ASAP.
4 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
17 (89.47368421052632%)