LV
Lezanne V
Active since May 2017
3
Reviews
0
Industries
Reviews
3 reviews2 weeks ago
Clinique: Incorrect items delivered
I purchased items on the mother's day special to receive a 30% discount. The incorrect items were, however, delivered to me and Clinque was unable to assist in providing me with the correct items. I received no e-mail communications regarding my query and had to contact customer services continuously to follow up. Eventually I was promised a refund which I have not received to date.
0 replies
6 months ago
Poor service
Poor customer service after a telephone consultant contacted me but never completed the process to upgrade my contract.
0 replies
110 months ago
Unhappy with Nimble Group and GloCell
<p>I had a Cell C cellphone contract with Autopage Cellular. This contract was transferred to Glocell during April 2016 (GloCell took over all Cell C Autopage accounts). My Autopage account was up to date on the date of the transfer and I have my relevant bank statements as proof thereof. My account was paid on a monthly basis with a debit order.</p> <p> </p> <p>After the Autopage accounts were transferred to GloCell, I had numerous problems with the service provider as they never sent me account statements unless I specifically asked for it. In addition, the accounts could not be paid with debit orders as they could not get the systems in place timeously. As a result, I made mannual payments of which I have all the relevant proof of payments.</p> <p> </p> <p>During August 2016, I enquired when my contract end date is, to which I receive a response stating the date as 10 September 2016. One month in advance, I completed the relevant documentation in order to terminate the contract on this date and requested it to be transferred to a prepaid account as I (successfully) transferred to another service provider. </p> <p> </p> <p>During April 2017 I received a notifcation from the Nimble Group indicating that I have an outstanding amount of more than R2 000 relating to my Autopage account. I discarded this message as I considered it to be incorrect due to the fact that I have the relevant supporting documentation confirming that my accouts were paid. Prior to this date, I never received any notification, invoice or statement indicating that I have this large outstanding amount.</p> <p> </p> <p>On 30 May 2017 I received a phone call from the Nimble Group indicating that they represent GloCell regarding my outstanding account of more than R2000. I indicated to the consultant that this is not possible as I have migrated to another service provider and did not have this amount outstanding as per my knowledge and that she should follow it up with GloCell after which the phone was put down in my ear.</p> <p>As I was concerned, I contacted GloCell regarding this amount. They indicated that I had an outstanding amount of R286 as they billed me until 19 September 2016 and not 10 September 2016 as per my termination documentation. Although this mistake was made by GloCell to bill me for an additional 9 days, I am willing to pay this amount. They could, however, not assist me with any further detail regarding the amount indicated to be outstanding by the Nimble Group.</p> <p>I am not willing to pay an outstanding amount exceeding R2 000 for which I have no proof or reason why this amount is outstanding.</p> <p> </p> <p>I noted that I am not the firts person with a complaint regarding this matter and I hope for it to be sorted as soon as possible.</p>
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)