EM
Eugene M
Active since Apr 2017
104
Reviews
0
Industries
Reviews
104 reviews1 month ago
FNB AVOIDING MY COMPLAINTS
Since social media is the only language you understand, il put this here. I since sent this the 12th April 2026 & 28th April 2026 and still you’re avoiding me. Thank you for your response confirming the hold history on my revolving credit facility. Your records confirm what I already knew — this has happened every single month for 9 consecutive months, from July 2025 to March 2026, through no fault of my own. This is not an occasional inconvenience. This is a systemic failure of your product, and your own response makes clear that FNB was aware of the cause yet took no steps to permanently resolve it. Each of these occurrences was discovered only at the point of sale — in public, without warning, and with no ability to transact. The embarrassment, inconvenience, and financial disruption caused by each incident is unacceptable. I was repeatedly offered apologies and promises that it would not happen again. Those promises were broken, month after month. I refuse to accept this as normal. I hereby place on record the following: 1. CANCELLATION REQUEST — ALREADY LODGED On 27 March 2026, I received a call from FNB 087 736 8794 and explicitly requested the cancellation of this revolving credit facility. I made it unequivocally clear that I have lost all confidence and reliability in this product and no longer wish to hold it. I expect written confirmation that this cancellation has been processed or is in progress. 2. OUTSTANDING COMPENSATION INVESTIGATION During that same call on 27 March 2026, the FNB representative raised the matter of compensation for the inconvenience caused and advised that an investigation would be conducted. I have received no feedback on this investigation to date. I require a written update on the status of this investigation and a clear timeline for resolution. I remain in the process of preparing submissions to the Ombudsman for Banking Services and the National Credit Regulator. FNB's own response confirming 9 consecutive monthly holds will form part of that submission. Kindly respond to both outstanding points.
1 reply
2 months ago
Unresolved Query – Revolving Credit Facility Holds | Ref: (3745364)
Dear FNB, I am writing to follow up on my correspondence dated 24 March 2026, in which I formally requested a complete record of all holds placed on my revolving credit facility, along with written explanations for each. On 27 March 2026, I received a call from 0877368794 in response to my request. The consultant I spoke with undertook to revert to me with the requested information — a commitment that, to date, has not been honoured. I have since received communication indicating that my query has been marked as resolved and closed. This is entirely unacceptable. The matter has not been resolved — the information I requested has simply not been provided. This pattern of behaviour is unfortunately consistent with my experience dealing with FNB internally. Queries are logged, promises are made, and cases are closed without resolution, leaving the client with no option but to escalate to social platforms or the Banking Ombud to be heard. I am therefore reiterating my request in the strongest possible terms: please furnish me with the following, without further delay: A complete record of all dates on which a hold was placed on my revolving credit facility, from the date of opening to present. A written explanation for each hold, including the reason it was app**** and the basis for doing so. Should this not be addressed promptly and substantively, I will have no alternative but to escalate this matter to the relevant external channels. Regards, Eugene Mogola
1 reply
2 months ago
Incorrect Debit Order Attempt Date
Why do i have a bouWhy was a debit order attempted on the 21st when my revolving facility debit order is only scheduled for the 25th? The ongoing issues I keep experiencing with FNB are extremely concerning. I never feel at ease, and I’ve completely lost trust in the brand. I now have serious doubts about the safety and reliability of my financial wellbeing with FNB.nced debit order on the 21st when my debit order for my revolving facility is for the 25th? Literallly every month i have to log a complaint relating to one of my products with FNB.
1 reply
2 months ago
Exceptional, World‑Class Service at PNA Silverwater
Talk about a truly welcoming, world‑class service experience. I walked into PNA Silverwater Stationers today in my painting work clothes, fully expecting judgment or uncomfortable looks—but I experienced the complete opposite. From the moment I approached the door, I was genuinely welcomed. Busi greeted me with a warm smile, asked how she could help, and guided me straight to what I needed, even suggesting helpful product combinations. What impressed me most was her thoughtfulness—she handled the items herself when she noticed my hands were covered in paint, all while remaining friendly, professional, and knowledgeable. At the till, the exceptional service continued. The cashier was polite and even stepped away from the counter to help me choose puzzles, taking time to explain the differences. As I left, another staff member’s friendly gesture persuaded me to buy a fountain pen I hadn’t planned on getting. It’s rare to receive such sincere, respectful service—especially when you’re not dressed your best. The entire team made me feel valued from start to finish
0 replies
3 months ago
Unacceptable Refund Delay and Incorrect Stock Display
I placed an order on 04 March 2026, and after waiting 10 days, Makro cancelled it due to “stock unavailability.” However, when I log into the website, the same item is still being advertised as available. To make matters worse, I’ve been told that my refund will only be processed by 02 April 2026, which is an unreasonable delay. When I called Makro for clarity, I was informed that if I place a new order, the same problem may happen again because the website is not updated in real time. This is extremely frustrating and misleading for customers who rely on the website to be accurate. All I’m asking for is: A timely refund Accurate stock information on the website A reliable online shopping experience
1 reply
3 months ago
EXCELLENT SERVICE
For some reason, I always seem to hit a hurdle when applying for banking services with FNB. So this time, I decided to visit the branch this past Sunday to find out which application method would be more seamless — in‑branch or self‑service. That’s when I was welcomed by Belesita Selamolela, who was remarkably eager to assist immediately and with great diligence. She sat me down, and within minutes we exchanged only the essential information — my ID number, address, and contact details. By Tuesday, my application was successfully approved. Throughout the entire process, Belesita kept me informed and updated. Service of this calibre is rare and deserves to be recognised and preserved. Bel's is a true ambassador of excellence.
1 reply
3 months ago
FREQUENT HOLD ON REVOLVING FACILITY
I am writing again to formally raise my dissatisfaction with First National Bank regarding the repeated freezing of my revolving credit facility — particularly at critical times when I urgently need access to funds. Over the past six months, my facility has been frozen on multiple occasions, including two days ago and again in December (with possibly earlier instances I cannot precisely recall). Each time, this has occurred without prior notice. When I enquired, I was informed that the freeze was part of a “positive identification” process. If this is indeed a security measure, why am I not notified in advance to prevent the significant inconvenience that follows? Most recently, I had transferred funds from FNB to Absa Bank via a standard banking transfer. I urgently needed access to my revolving facility to retrieve my laptop from repairs, as I had classes the following day. Due to the hold placed on my account, I could not access the funds. This caused serious disruption on my first day with Henley Business School, as my work laptop does not permit Zoom access due to company policy. The situation was both embarrassing and entirely avoidable, let alone the wasted petrol driving around “during school hours” trying to get funds to secure my laptop. Additionally: I incurred an unpaid debit order as a direct result of the facility freeze. I am now being charged administration fees for that unpaid debit order. I have repeatedly had to escalate matters publicly on social media before receiving meaningful assistance. Numerous prior complaints logged directly with FNB appear to have yielded little to no preventative improvement. In past cases, only after escalating to the Ombudsman has the bank acknowledged fault and engaged constructively. Furthermore, I recently discovered that my eBucks rewards for Tracker Connect were only credited from October last year, despite being a Tracker client for nearly three years. When I queried this via chat support, I was informed that rewards were only app**** from September 25 and that I should follow up with Tracker. This response is confusing — FNB administers the eBucks programme, so why am I being redirected to a third party to resolve what appears to be a programme administration issue? This pattern reflects: A lack of proactive communication Poor internal resolution mechanisms Financial prejudice to me as a client Repeated inconvenience requiring external escalation I request: A full explanation for the repeated facility freezes. Reversal of all fees relating to the unpaid debit order caused by this incident. A clear explanation regarding my Tracker eBucks eligibility and correction of any shortfall. Assurance that preventative measures will be implemented to avoid recurrence. I expect a prompt and comprehensive response
1 reply
6 months ago
Pre-Approved Temporary Loan Error
I am writing to formally escalate multiple unresolved issues and an extremely poor service experience that I have encountered. Despite numerous attempts to resolve these matters through your call center, I have been repeatedly transferred, subjected to multiple redials, and ultimately disconnected without resolution. Summary of Issues: Pre-Approved Temporary Loan Error Each time I attempt to accept a pre-approved temporary loan, I receive a technical error. This results in unnecessary credit enquiries against my profile, which negatively impacts my credit record. I suspect this may be linked to my ID being flagged with the South African ***** Prevention Services (SAFPS), but no one has provided clarity or assistance. Pending eBucks Complaint I logged a complaint last week regarding not receiving eBucks for my Netflix subscription. The matter remains unresolved, and I have now been told to visit a branch to correct an error caused by internal incompetency. Service Experience: Your call center experience has been unacceptable. I called 087 730 5596 from 011 289 5274 and was sent from pillar to post, with multiple transfers and no resolution. Eventually, I was hung up on. This is not the level of service expected from a leading financial institution. Impact: Wasted time and effort. Negative impact on my credit profile due to unnecessary enquiries. Inconvenience caused by being forced to visit a branch for an issue that should have been resolved remotely. Action Requested: Immediate investigation and resolution of the loan acceptance error and removal of any unnecessary credit enquiries. Prompt resolution of the pending eBucks complaint without requiring a branch visit. Feedback on why these issues were not resolved at first point of contact and what steps FNB will take to prevent recurrence.
2 replies
6 months ago
Complaint Regarding Spousal Benefactor Arrangement and eBucks Rewards
I am writing to express my dissatisfaction regarding an unresolved issue related to my account and the spousal benefactor arrangement I agreed to when recruiting my wife from another bank. When my wife migrated to FNB, the condition was that her banking fees would be discounted under the “spousal benefactor” arrangement. This was done at your Silverton branch in Pretoria and confirmed on my banking profile under the Family tab, where her name appears and her fees have indeed been discounted. However, I recently discovered that I am not receiving eBucks rewards because, according to your system, I do not have a spousal account. This is extremely frustrating, as the agreement was clear from the start. I contacted your support team, but the experience was disappointing. It seems that resolving issues through telephonic or chat channels rarely yields results, and customers are forced to escalate via platforms like HelloPeter, which is inefficient and disheartening. Furthermore, I was informed by Mpho Rakgoale that my wife was never added to the “family container banner,” even though her pricing was updated for discounted fees. This inconsistency is unacceptable and undermines trust in FNB’s processes. I request the following actions: Verify the date my wife signed up with FNB and confirm that she was meant to be added as a spousal benefactor to my account. Backdate any fees incorrectly billed to her due to this omission. Backdate any benefits I should have received for having her as a spouse on my account. Backdate my eBucks rewards from the date I was eligible for this benefit. Lastly, it is disappointing that customers must go through so many hurdles to resolve issues. This experience does not align with the level of service FNB promises. I look forward to your urgent attention and resolution of this matter.
3 replies
8 months ago
BEST INSURANCE EVER
Insurance like no other! Effortless claiming and prompt interaction. Simply world class service and spectacular customer care! Thank you outsurance!
1 reply
Review Distribution
5 Star
25 (24.03846153846154%)
4 Star
1 (0.9615384615384616%)
3 Star
0 (0%)
2 Star
3 (2.8846153846153846%)
1 Star
75 (72.11538461538461%)