Active since Apr 2017
4
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Reviews
4 reviews2 months ago
Profmed Bureaucratic Nightmare
A bureaucratic headache. I will be out of the country for 3 months so my doctor supp**** a prescription and noted on same that I needed 3 months of my chronic meds. I sent an email to claims@profmed 3 weeks prior to filling my prescription with copy of prescription attached, advising that I would be out of SA for 3 months. As Profmed did not have the courtesy to reply I assumed that all was well. However when attempting to obtain my meds from Dischem, the request was rejected. The very patient and helpful lady at Dischem then called Profmed and was transferred to the chronic section who advised her that I needed to fill out a form. I then asked to speak to the Profmed agent to find out why my email was not sufficient and why they had not responded. The agent refused to speak to me. The Dischem lady was then shuffled between 4 Profmed departments all of whom refused to speak to me but promised to send me the form. I then called the Profmed line and finally was connected after 3 tries. And after the tedious security questions, before I could voice my complaint, I was cut off. I then tried to find a way to register a complaint on the Profmed App. Another nightmare. Even though the App welcomed me by name, so presumably I was logged on, every time I tried to access a function it asked me to log on again and then decided that my logon credentials were wrong - they were not. In all a wasted journey to Dischem and three hours of my life lost. Never mind the stress of dealing with this. Profmed you are supposed to help people get better not to possibly make them ill through the stress of dealing with you. And now I have to find this form and send it. Who knows how long they will take to respond. Why extra paperwork. Why is the doctor's instruction on the prescription for 3 months med not sufficient. Pofmed you used to be really good to deal with but you have gone down hill. No doubt soon we will be dealing with a cold hearted AI Bot on the end of the line. You need to do better
0 replies
39 months ago
Do not use services from Pro Tech Electronic
Technician came to my house to repair a fault on my TV. Fault repaired at a cost o R2300 with one year warranty. Fault returned one month later. After multiple promises via WhatsApp to come and fix the problem, technician never arrived. Now they don’t answer the phone or look at my WhatsApp messages. They ignore my emails. No physical address on their website or invoice. There is no option to comment on their website. So frustrating I could never recommend anyone to use their services.
0 replies
66 months ago
VOX Telcom FAIURE to deleiver
Impossible to get a response from them in respect of a problem. Requested a line upgrade from 100/10 to 100/100 on 1st December. Was away for December and on my return found an email dated 30th December advising that the new service had been provisioned. H One month to follow up!!!! However when I checked Vox had given me a 10/2 line, not the 100/100 that they have invoiced me for; which more often than not hovers around 1/1. I am now in day 4 of multiple calls to both VOX and Vumatel to resolve the issue. Left messages for 2 managers who have not returned calls. Still no resolution IF THIS IS YOUR BEST VOX THEN YOU HAVE FAILED MISERABLY. You all need a course in what customer service means.
0 replies
111 months ago
Bad customer service
<p>In the short time I have had fibre, I have been down for unacceptably long periods 3 times. Fibrehoods says they will respond in 48 hours. Ridiculous. Who can afford to be off the net for 2 days. This is obviously an arbitrary decision on their part because they do not have sufficient support staff. Also the communication is terrible. Don't answer calls. Not available 24/7. I am not a fan of Telkom but they definitely sorted out problems far faster. Unless service improves dramatically, the moment another fibre provider arrives in my hood, I will change!!!!!</p>
0 replies
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