BT
Bianca T
Active since Apr 2017
7
Reviews
0
Industries
Reviews
7 reviews69 months ago
What customer service?
Customer service is really poor. When calling in and asked to get transferred to a specific section in the shop, one gets transferred from pillar to post and every other desk picks up, and the line eventually just rings. When in the shop, although the place seems overstaffed, it's impossible to get help, and one waits ridiculously long.
0 replies
69 months ago
Phantom Company - ZERO Service
Shockingly poor service and phantom support. Impossible to contact them and their implementing a bot to handle customer service is the best way to stuff up a business. It's a lot like bitcoin - they rave about their own service but the client doesn't get what he paid for. Shocking! Also reporting to Carte Blanche.
0 replies
69 months ago
Excellent, Professional Service
TrampolineMan were efficient and friendly throughout the 5-minute arrangement of our trampoline installation. They were on time to do the installation, which was done professionally and neatly - it fits aesthetically with our garden. The trampoline was installed level and square to the nearest wall, and looks superb. Upon trying the trampoline, one can tell that the frame is sturdy and the mat of excellent quality. We're really impressed and would recommend them any day.
0 replies
87 months ago
My Ex-Husband is Still the Main Member - Despite having been removed two years ago.
Disappointed in Momentum's administration. My ex-husband has not been on my medical aid for more than two years, yet when doctors search my account, he is still listed as the main member. I still receive newsletters addressed to him. How is this so difficult to get right??? I've in the meantime switched to a new Medical Aid, but am still stuck with Momentum until May.
2 replies
88 months ago
NO SERVICE
Sage is quick to respond on poor ratings but the service thereafter just defaults back to the NO SERVICE pattern. Good day Katherine, The fixes link is useless. What is Sage’s suggestion for the use of the Custom Layout Designer then, if it doesn’t work on Windows 10? Are you suggesting I buy a redundant Windows in order to run a below-average quality desktop app? We need to get our invoice designed – please let me know how we can go about it. I refuse to call your support line as you know damn well it doesn’t work. Kind Regards, Mobile: +27 71 ********** The leading training provider of snake awareness and venomous snake handling courses in Africa and the largest supplier of quality snake handling equipment on the continent. Sent: 27 February 2019 09:47 To: Subject: Custom Layout Malfunctioning Good day Bianca, Thank you for contacting the Sage Business Cloud Accounting support team. We appreciate your feedback. Apologies for the delayed response. With regards to your query , we are not experiencing any technical issues specifically to the custom layout designer, however there is a compatibility issue with Windows 10 that has been logged with our development team and they are working on having this resolved. You can refer to the release notes online after each build update to check what fixes have been implemented. https://www.sageone.co.za/new-accounting-features/ I trust you find the above in order and apologise for any inconvenience caused. If you require further assistance regarding this query, you may respond to this email, alternatively you may contact our support centre. Kindly note that if you have any further support queries not related to the one mentioned above, please send an email to ********** as our personal e-mail addresses are not always monitored and could result in poor service should an email go unattended for any reason. The above mentioned email address is always monitored and your email would be attended to instantaneously. Should you prefer telephonic assistance please contact our support department on (011) ********** . Reference number for your query is Warm Regards Support Engineer Sage Business Cloud Accounting - Africa & Middle East Sage
1 reply
88 months ago
Sage Designer - Useless and Outdated - Where is Sage???
What a poorly developed programme! Freezes, compatible with redundant Microsoft versions only, and overall cheaply done. Seriously expected more from a company generally regarded as a leader in financial software technology. Disappointing.
0 replies
88 months ago
SAGE SUPPORT - WHAT SUPPORT?????
Absolutely terrible service - no customer support whatsoever. Telephone lines 'experiencing high call volumes' at all times, and support email is like talking to a brick. Very frustrating and completely left to own devices. Help forums help as much as a hole in the head. Unbelievable that such a big company could have such damning customer service.
1 reply
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)