Active since Mar 2017
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80 reviews2 weeks ago
My 1st claim is hand...
My 1st claim is handled professionally with emotional support and Excellent quality service
1 reply
3 months ago
POOR SERVICE
I am exremely dissapointed in Mug and bean IRENE MALL. The service is terrible. I am coming for the second breakfast and just saw this slow unfriendly service which is one sided. Their white clients are treated with utmost welcoming with a smile. i arrived and waited 25min for a meal (big ben) and to be served burned food with no condiments the waiter just put the plate on the table. i sat and waited called another waiter to attend their burned food only to wait even minutes that manager went straight to the white couple which confirmed mine query was not prioritised. No communication amongst themselves as a team. I explained am not eating burned food and excused myself.
0 replies
4 months ago
***********: Nosipho Dlamini
WRONGLY REGISTERED CLAIM? This afternoon I called as referred by my service plan policy to check with A&G on my Air corn that needs attention. Upon calling I enquired if my unit is covered and the answer was yes and was transferred to register a claim which was registered. The agent advised that the claim will not be paid for only take my car for aircon repairs. I then awaited the email and indeed received mail with claim registered and details on the service provider. Truly I was served by somebody *********** and with no product information and very good at dismissing me without sending the approve service providers after the wrongly registered claim. Few questions which I provided: Mileage which I gave model and last service date which I did give. The lady Ayanda requested my further information to send details. After the claim was registered I get a call and various service providers recommended I chose my nearest which was Kempton Park. Few minute I receive a call from VRM VANOS TECH. The caller never introduce himself, just called my name and I was amazed as he continued saying he received details from my insurer. Surely, I gave out all required information to the agent and for her to give wrong information, register a claim and to later dismiss me with an excuse mileage on my car is not acceptable what changed because the same mileage I gave a claim was registered on. I now get a very demeaning email I must Get RMI approved workshop. Why was the claim registered if it's out of service because the information we no covered was not circulated.
1 reply
5 months ago
POOR BAD NO SERVICE
13 December 2025 I went to Astron petrol station Chloorkop to refuel and the petrol attendant was so rude. I asked for diesel low Sulphur 50, and he asked and I confirmed diesel 50ppm. The guy poured diesel 10 immediately I alert him to stop because that was not what we pour and requested. Boom he was very rude so much I climb out of the car and asked for the manager he says I must wait so he tells the similarities very rude with a raised voice. I told him if I used low sulphur 10, I could have gone to Sasol, and I will not use what he says its similarities. I locked my car and asked for the manager and the attendant came very furious ordering me to go as there was no manager. Then immediately he went into the shop a while came with a lady and said this is my manager the lady was overwhelmed not saying anything. I introduced myself and told her what transpired she just stared at me, and I asked her she said she is Grace Mashimbye.
0 replies
5 months ago
Terrible and Fowl play (pricing and costing)
On the 02/11/2025 I was issued quote by Peter Ramathoka which was on PCC Mmola Project which is not my company. I never read much to it but was wondering if a backroom plumbing can cost us so much. My building project was only to be in December, on the 22 I came to make a purchase and upon arrival discovered the quote was left home. I then asked Peter to check for it in my name, and he said there is none I called home to get a screenshot and whilst waiting the plumber to do installation was in the store. Peter was agitated and unfriendly with a raised tone. I requested him to make the quote in my details as I am paying for the material to be bought. He told me that it's going to cost me more. That made me wonder why because that was the same material. I requested him to do it as in me I knew had another hardware quote. He made the quote, and it was R1400.00 more as compared the previous made in the plumbers account 02/11/2025 which was R7590.56. I asked to pay as I pay using their speed point it declined R8126.74 processed via my cheque card. I tried on my credit card and then declined the transaction. I received two notification that both transactions went through both my accounts successfully Peter then said Oh! We just received message our speed points are not working. I called my banker whilst waiting by the till and my bank confirmed the transaction were successful and must ask plumb link to reverse on their speed point, but Peter continued to tell me I must wait for Reversal which to date never happened. He further advised me that his manager instructs I must not be issued material until machine is functional. I requested that all be cancelled so I go buy at another hardware then I was told I can then receive material and come back to pay. The amount taken from my account is R16252.00 double what is bought and to date my R8126. 00 is not refunded, the material is more than the 1 room with 2wall hang toilet 2 basin. The purchase invoice has items with product number cut. My suspicion is FAULTY play between my plumber and Peter which I believe is *****.
0 replies
7 months ago
TERRIBLE AND INCOPETENT HLENGIWE GFS EXPRESS
I made payment and my parcel is not delivered its 5days ago called more than 3 times and their consultants very rude, my payment is for tax duty for international purchase which exceeds the awaited period. The previous parcels were also a hassle to be delivered I called 5 times before they deliver and cannot give information on their services and cannot give feedback.
0 replies
8 months ago
POOR *********** STAFF AND UNPROFESSIONAL
28 Sept 25 I went to Phumlani Mall branch to reset my pin. As a private banker I was advised only the bank does that hence my visit to the branch. To my surprise there were less than 10 clients in the bank, and all tellers were just sited I was welcome by a lady with no name tag asking how they may assist it was exactly 12h04pm. She called another teller Lindokuhle to take my details for assistance and then was instructed to sit by the couch. I was very relaxed as I could see it was not too busy the lady the information desk had few copies of ID which she captured on the system. Two people came to join the Que and then we waited unfortunately 2 counters were open with tellers not attending us in the que. Another teller came and asked the only teller working she needs to open an account and 5min later a gentleman came and went to the tell at our watch. I said to the guy: 'sir we are in the Que; he pointed the lady who brought and said he said he must go straight to the teller. meanwhile as we sitting now, we are 5 in the queue with one open counter, where other tellers were not working. The third teller was approached by a customer, and she took a chocolate out her bag and told the teller She brought her a chocolate, and she was attended. We are sitting in the Que unattended another lady came with the teller who instructed her to help her person. We sat there by the Que then Lindokuhle came to me and said pointing the tablet she carried, asked my details and told me pointing another guy from another Que that I must wait for that guy to be assisted then they can help me. I asked her what that meant and another teller seeing I was irritated, Ntombikayise as her name tag was visible called me and assisted me to reset the pin then the other lady teller came, and they spoke and pointing at the screen which I believe they were reading and discussing my profile. I became upset because why would they point and discuss my profile if Ntombikayise knows what she was doing in resetting my pin. Does Standard bank not have confidentiality policy, what about POPI act especially with my private banking account. To my amazement the process was not even 30min, but I was in the bank more than 45 min with fewer clients in front of me. The fact that Ntombikayise did not ensure privacy on my profile and never told me why her colleague pointed on my profile on the screen without my concerned I realize for the time in the branch incompetence, poor service and disrespect is the order of the day with chocolates and their people prioritised is it necessary we have such a branch with big notice We honor to Serve? This branch operates exactly like a stokvel.
2 replies
9 months ago
RUDE AND *********** KLEINBOOI
Rude and *********** 14h10pm an email sent they cannot deliver what a lie! I received a call around 13h00 from Kleinbooi in Kempton Park branch that they were on the way to deliver my purchased goods. I responded that just am leaving a meeting and was nobody home. I then requested that they give time as I am still at work and will drop some documents in Kempton Park Police station, he raised his tone and aggressively said they were on the way can't they do delivery by my neighbors I refused as I did not get communication the delivery was for today and the only note was they gave couriers my order. Kleinbooi was very rude and told there was nothing he can assist me with I must tell them to deliver next week I asked when next week he said he does not know. I told him they can deliver a3pm or 2h390pm I will be home he said no they must knock off. I did not get any form on communication delivery was today and am working, am shocked that they knock off at 13h00pm and had to bully me this way. Its 14h35 now am home no delivery besides on the purchase form no options for alternative method of delivery or arrangement. I really am disappointed ant this rude behaviour from builders' warehouse besides there are no miss call or text message to let us arrange for them and not all their clients are sitting home awaiting unknown delivery, so am I
1 reply
11 months ago
POOR SERVICE
I gave my building plan to Manny's for correct quote as the plan, when I received the quotation, I was convinced it correct as they are a building warehouse. I am disappointed because I paid double material which they said there is no building mix will. I paid the material, and it was the whole truck of sandstone and river sand instead of 8meters. I told Pieter it was too much and only making an extension of 3.5 to date I am now sitting with small mountains of sand and Pieter said I must go and sell it. I did not buy material to sell and have no space to open a hardware. We are finished building but the sandstone and river sand is full and occupy my Neighbours pavements.
0 replies
20 months ago
Rude and *********** Ndaedzo and manager Neo
I Love their products as I intend to purchase for my upcoming retirement. I was awarded an opportunity for a try to buy which I Used on the 13 September 2024 as there was a family fun day. The reception was perfect on the eve of 14 Se 24 by a friendly and professional staff. On the 14 September 24 my excitement was confronted by a very rude Ndaedzo cashier in the bistro was agitated in every question I asked as we were preparing for breakfast let alone wrong information she gave as I requested the menu for breakfast, she just raised her voice with bad attitude asking me why I not brought mine phone so she can make me pictures. I gave out my number and she sent me blurry *****ed photos upon my return to pay she told me oh! you can only pay for 2. despite my previous explanation I WAS on the try to buy option. I made payments and left to the apartment. During lunch I bought mere fries in sauce around 11h45am Ndaedzo pointed me to go outside in the garden for what I bought. I requested a receipt for payment of the food I bought and the free food for try before you buy clints, the rudeness and raised voice from Ndaedzo made me realize we are not welcome if the facility. How do you make a paid transaction without a receipt. We went to the garden and the team that serve us demanded a receipt and explained how irritated they are of their colleague Ndaedzo who was mistreating African clients. I was the 4th person who is complaining about her rude and incompetency. The other lady called a gentleman and said please take Mama referring me, to Neo and tell him Ndaedzo behaviour is out of hand. I should have been served fries by her counter not outside, worst of all without a receipt how are they supposed to work. I was taken to Neo I explained to him worst of all he was very less interested in listening and said he was going to prepare us fries. We unfortunately only were served those fries at 14h55 as we were on our way out to Dainfern for lunch. That is how bad our experience was and for Evergreen team to make us aware that African clients are mistreated by Ndaedzo raised eyebrows and to date nobody made a follow up on how our so Family fun day was with Evergreens Broadacres. The apartment did not have cleaning utensils, and nobody came to check on us or clean. Friday, Sat and Sun infect we had spent our weekend out of the facility because nothing was friendly about that environment especially on family fun day.
0 replies
Review Distribution
5 Star
7 (8.75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
21 (26.25%)
1 Star
52 (65%)