PT
Prof T
Active since Mar 2017
3
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3 reviews57 months ago
ROMIC CONSULTING: EXCELLENT SERVICE
I have received excellent service from Romic Consulting with the recent installation of an inverter, solar panels, and batteries. The staff (Henrico van den Berg) was well informed about the products, friendly, and eager to render a service. The contracted electrician, Charl Smit, and his team were evenly competent and 'user-friendly'. I will certainly recommend Romic Consulting to anybody interested in going solar. Professor L S Terblanche
0 replies
112 months ago
Vodacom The Grove Pretoria - irrational policy application
<p>I have an agreement with Vodacom consisting of three contracts, my own (Prof L S Terblanche - ********** 321), my wife (Mrs R Terblanche - ********** 758) and my son (Dr L S De V Terblanche - ********** 030). </p> <p>The first two contracts were upgraded in <strong>August 2016.</strong> We opted for not taking new devices/handsets/telephones as the existing ones at the time were still in good working order. It was clearly explained to us by the consultant that we won't be able to obtain new phones for the duration of the contract unless we take them at the time of the renewal of the contract - which we accepted.</p> <p>Since December 2016, my wife's phone (Samsung 3 mini) began troubling us, i.e. switching off automatically. </p> <p>On 15 February 2017 we had visited the Vodacom shop in The Grove, Wapadrand Pretoria and explained the problem to the consultant. She explained to us that we are not liable to obtain a new phone due to our specific contract mentioning that is should have been explained to us. I then confirmed that is was explained. The difference in the situation however is, that the phone at the time of renewal was in good working order whilst it is now giving us trouble.</p> <p>Asking for a solution?</p> <p>Answer from Vodacom consultant: they cannot replace the phone due to the particular contract.</p> <p>My response: in other words we need to maintain the contract for the remainder of time - ± 18 months with a defect phone.</p> <p>I offered to take out a new contract as replacement of the existing contract and to pay for another 24 months at an increased monthly payment to obtain a new handset/phone.</p> <p>Response from Vodacom: that it is not possible unless we buy another contract (4th contract) with a new number.</p> <p>Question: what will happen to the existing contract with the broken phone?</p> <p>Answer from Vodacom: you still need to pay the monthly instalment to the end of the contract</p> <p>Question: without getting any service?</p> <p>On my request the manager of the shop was called, whom had approached us without introducing herself, without making eye contact, without any explanation, started to search on the computer. I had to repeat my whole explanation only to get the same response “ there is now solution". I then challenged her and her response was simply that they work according to the policy prescribed by Head Office.</p> <p>Details of the manager at Vodacom The Grove:</p> <p>Surita van Schalkwyk</p> <p>Store Manager</p> <p>Vodacom Shop The Grove</p> <p> </p> <p>Cell: +27 82 ********** <br /> Tel: +27 12 ********** </p> ********** <p>Fax: +27 86 ********** </p> <p>Hello Peter - Could you please assist in this matter as I am of the opinion that this is grossly exploitation of customers and a good example with a total lack of customer centricity.</p> <p> </p> <p>Is there an ombudsman that we can also contact in the case of such bad service?</p> <p>Kind regards</p> <p> </p> <p>Prof L S Terblanche </p>
1 reply
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