RS
Renata S
Active since Mar 2017
8
Reviews
0
Industries
Reviews
8 reviews15 months ago
They understood my p...
They understood my problem and assisted in making it a little better for me
1 reply
51 months ago
POOR SERVICE
Since January my line has been off. Numerous phone calls and e-mails. Technicians from Vumatel and a new device (which I didn't need) was sent to my premises with no end in sight. On the 11th Jan I sent an e-mail to them to cancel the services (which didn't happen). Then the 18th Jan I received and accepted a new contract as they said that is what I needed to do but still no internet. Beginning of Feb Vumatel kept on calling me to come and do the installation but I requested them to put it on hold until further notice. I spoke to one of the account managers on the 20th January (their calls are recorded) and she promised to arrange for collection of the new device which they sent. Then the second week in February I was surprised to find out that my services has miraculously been re-instated without Vumatel coming to do the installation. On the 21 February while I was still working my lines where suspended again due to non payment (I paid end January an amount towards a cancelation fee which I had an agreement with them to do). Now afer many e-mails, phone calls and R6483.00 later the line was cancelled effective only 1st April with all these extra charges and I am liable for this amount. I have been charged 2x cancelation fees of R2732.77 plus debit order rejection fees (which I cancelled as per the instruction from the account manager who was supposed to arrange collection of the devices) and interest on the arrears amount and I am to return their devices at my own expense. Vox is quick to cancel your subscription if payment are not made on time but when it comes to their service it is really bad. I will not refer anyone to deal with them as they are quick to add on extra charges but slow to respond.
2 replies
53 months ago
POOR SERVICE DELIVERY
Last year I moved and requested my line to be moved to the new premises. I was told that I needed to apply for a new line and had to pay cancelation fees of R2737.00. A new line was installed at my new address at the end of September. I had to pay for the new line plus the subscription for the old line and the cancelation fees. It amounted to +_R5100.00. I then contacted them to make arrangements to pay the cancelation fees off and was given a payment plan of R636.00 over 4 months. I started paying this off at the end of October. In December my line was suspended even though I paid the subscription plus the agreed amount. I then was told that I had to get a new quote when I applied for the new line (no one sent me a quote). After one week of calls and emails my internet was restored. At the end of December I received a statement with 2x cancelation fees of R2737.00 plus my subscription fees amounting to about R4100.00. I then sent them an email requesting a corrected statement and I just paid the subscription. My line was suspended on the 1st January and up until now after numerous calls, e-mails being told one thing from another every time I speak to a consultant. At first I was told the problem lies with Vumatel. They were sent out to my premises and when they got here I was told that there is nothing wrong with my line. Back to Vox I was given an invoice which needed to be paid within 72 hours else my services will be suspended (not sure how much more it can be suspended). Then I noticed that there was another line cancelation request done in December (I did not request this) and was at one stage told that the account is suspended due to nonpayment (not sure who I have been paying the last couple of months). Up until today 19th January I am no closer to sorting out this account as I do not get any replies on any of my emails when I call I am told that they are looking at it and will call me back. So far nothing. I even received a new router from them but my subscription is canceled due to nonpayment? Their service is very poor and it seems as if they do not know what is happening in their organization.
1 reply
72 months ago
Mercantile Bank assistance during lockdown
I am an employee of Mercantile Bank and I am supper proud of my employer. During this lockdown the bank has shown us that they care about the staff and their loved ones. Mercantile Bank with Capitec Bank have reached out to the staff to supply them with names of family members and friend who is having a tough time during this lockdown. They have given each family who's names we have given a R500.00 Pick n Pay voucher to assist. Well done team and thank you very much I know that my family members that needed that little appreciated the gesture.
1 reply
75 months ago
CLICKS BRACKENHURST
I would like to comment the Clicks Brackenhurst pharmacists who is always friendly and helpful. They make shopping at Clicks a good experience
0 replies
75 months ago
TEKLOM MOBILE SIGNAL
I have a telkom sim which are loaded with data but I do not get signal when I am at home. I have to stand outside to be able to get a signal. This weekend I could not even open any attachhments. It is quite frustrating and if it was not for lockdown I would have gone out and bought a new sim card with a different network. I cannot believe that telkom is our service provider and has been all these years and the services are so poor. No communication whatsoever regarding the poor signal
0 replies
76 months ago
unfair labour practice
My daughter worked for Realworx she was off sick on a Friday 2 weeks ago. When she went to work the Monday she was replaced and was told that she has a choice to leave on her own or agree to a salary deduction of more then 3/4 of her salary. She left after she told him that he need to fire her which he did. Came month end she did not get paid and he nicely told her that the CCMA will have to advise on the amount that she needs to get. She worked a full month and did not leave on her own but was dismissed unfairly. This guy is not trustworthy as he uses people until he had enough of you then he discard of you. The same thing happened to another guy when she started working for him he just dismissed this other person without any concience. He is very nice when you first meet him but he is not to be trusted.
0 replies
112 months ago
EXTREMELY POOR SERVICE WHEN IN NEED
<p>Friday afternoon on my way home from work I was robbed at gunpoint of my cellphone. When I got home I immediately called MTN to block my sim card and to blacklist my phone. I called 173 from another MTN number and was told that they cannot assist me as I needed to get a new sim card then do a sim swop as for my cellphone I could only do it from Monday to Friday between 8am and 5pm. I explained to the operator my situation and although she was very apologetic she could not help me. I called again on Saturday and was told the same story. On Sunday I bought a new sim card at a MTN store and called them to do the sim swop and was told that they are offline and I needed to do *173#. After trying this a few times i gave up and called again just to be told that my sim was not RICA'D. This was enough to make me loose my cool and to top it all the operator that I spoke to addressed me on my first name in a very unproffesional manner which left me with a very bitter taste in my mouth.</p> <p> I enquired at the other service providers and all of them block your sim and blacklist your phone immediately only MTN that waits for the criminals to get away with your personal details before they are able to assist. The oper</p>
2 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
4 (50%)