TN
Thembinkosi N
Active since Mar 2017
17
Reviews
0
Industries
Reviews
17 reviews3 weeks ago
Bad client service - Lack of empathy, or excessively long wait times for a resolution
Fedhealth is has notable challenges in the effective resolution of client issues, particularly reflected in prolonged turnaround times and inconsistent communication. Clients are often required to follow up multiple times before receiving feedback. Additionally, there appears to be a systemic gap in how client support is delivered. Communication from service representatives frequently assumes that clients possess a level of medical knowledge that they do not have. I always get Technical or clinical terminology answers that is used without sufficient explanation, leaving us unsure about my own cases, benefits, or next steps. Rather than being guided through processes in a clear, supportive, and empathetic manner, I am expected to interpret complex medical or administrative information on my own. This approach creates unnecessary barriers to access and leads to confusion, misinformed decisions, and repeated queries—which further contributes to delays in resolution. 190526QLJP1V - 150526QLDNLH - 150526QLBZZP - 240326QH3ZV8
1 reply
12 months ago
Great Service from Antoinettee Walaza
I recently had bad experience with the Call Centre agents (on four deferent occasions), after nearly giving up and I got a call from Antoinettee Walaza and I must say, the experience was outstanding. From the moment she reached out, I was met with professionalism and a genuine willingness to help. The support representative was incredibly knowledgeable and had knowledge of my child medical claims, she took time to understand my issue thoroughly and provided clear and concise solution, ensuring I was comfortable with each step before moving forward. On the other hand I highly recommend that the Call Center agents learn from her on how to resolve issues when clients are in need of need of assistance. She truly set the standard for excellent client service.
1 reply
22 months ago
Great service receiv...
Great service received from Hlaishego Makola of Cartrack 5 star service
1 reply
23 months ago
Letter of Appreciation
Dear FEDHEALTH Team We wanted to take this moment to express our sincere gratitude for the continued support for Unathi since the accident and on her journey to recovery. Your thoughtfulness and support throughout this difficult time is truly making a difference in her life. The extra benefits, in the form of Peg Feeds and Ex Gratia funds for all the treating specialists go a long way in helping Unathi. Sometimes, when we ask for things that are not covered by our plan, you still show the willingness to go above and beyond to help your client during times of needs and it means a lot to us. Once again, thank you from the bottom of our hearts for everything you have done for her up to thus far. Your support has truly touched our lives in a meaningful way.
1 reply
25 months ago
Below par when it come to claim
I hate the fact that for one to be attended, we must write bad reviews on this platform. this has been going on for far too long. We have approval for Feeds but we are being sent from pillar to post when the supplier has to be paid. This is really draining
5 replies
27 months ago
Thank you for excellent customer service
I am writing this as a humble note of appreciation for the outstanding support you continue to show to our daughter since the accident, although there could be some improvement in some of the processes. We are really pleased with the continued approval for PEG Feeds. Great service makes your clients feel that you care about developing a long-term relationship. We would love to recommend Medical Aid Scheme to anyone shopping for Medical Aid.
1 reply
28 months ago
Horror service and rude call centre agents
Disappointed at Fedhealth Medical Aid Scheme, very slow and horrible service when applying for Ex-gratia. No sense of urgency, my child is sitting here and regressing from all the treatment she was getting last year. into the second month of the year and she still does not have a treatment plan. To be told that you can even wait for a year for an application to be reviewed is pits.
1 reply
39 months ago
Robbed by Fishaways M2 Johannesburg, Check your meals before leaving that kak place
I order 3 upside meals and 2 small meals and when I get home I find all small when I call the restaurant I am told they can not assist me as I am not in from of them, instead of simply apologising for the mistake.
0 replies
39 months ago
Incompetent, worst service award should go to FEDHEALTH
The turnaround time for application leaves a lot to be desired, Does it really take a month for PMB application approval, a MONTH!!! as in 28 days my child is still waiting for approval, if this is not incompetent then I don't know what incompetent is.
3 replies
40 months ago
Bad Call Center Service, Rude they drop your call
Bad service as always when it comes to customer care, with rude call center agents who drops calls after making me hold for 45munites , medicine is approved for chronic but they keep on rejecting the claim when it is submitted by the doctor. They are quick to deduct funds but when it comes to payout they give a run-around, starting to regret why I did move my family at the beginning of the year
1 reply
Review Distribution
5 Star
5 (29.41176470588235%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (70.58823529411765%)