GB
Grant B
Active since Feb 2017
10
Reviews
0
Industries
Reviews
10 reviews24 months ago
Great Service From Outsurance
I had to restructure my short term policy recently and Zee Baatjes at Outsurance was brilliant. She gave me great advise about the best way to achieve what I needed to do. And she was extremely pleasant and easy to deal with. Another brilliant interaction with Outsurance.
1 reply
44 months ago
Aandrus in Richmond - Brilliant
This is now the third time I have stayed at the Aandrus in Richmond (halfway between JHB and CPT). And it just gets better every time. What a pleasure! This last time we arrived late at night but Bianca received us with her usual unflappable friendly welcome. More than that, we had a staffie which had been abandoned on the road and she went out of her way to help us with a blanket, water bowl and lead. Awesome.
0 replies
50 months ago
Kulula Continues to Disappoint
Kulula continue to disappoint. After extremely frustrating interactions with their contact centre prior to their grounding, and then the failure to provide any real solutions when grounded, I have now had to pay an additional +-R2000 to re-book my flight. You would think that, to recover customer goodwill, Kulula would not make customers impacted by their grounding (which was their fault) incur extra costs when re-booking. After all they don't credit you if you change your flight if the new flight costs less, and they charge you a fee to change the flight.
0 replies
51 months ago
Kulula Sucks
Kulula's handling of issues I had even before they were grounded has been abysmal. Their contact centre kept dropping calls resulting in me having to explain my problem multiple times. I finally got the email from one of their agents, but she proved to be less than useful. And then, with the grounding of all flights, their refusal to refund my money, meaning I had to pay twice for the same trip, was totally unacceptable. I was a fan of Kulula, but no more.
0 replies
62 months ago
Great Service from Afristay
The whole process of finding, booking and paying for an overnight stopover venue on my trip from JHB to CPT was a breeze. I received confirmation of, and regular sms and email reminders about, my booking. I was also given vouchers to use and/or pass on to friends - pity I couldn't use them, but nice touch. Very chuffed with Afristay.
0 replies
68 months ago
poor Service from Honda Dealership
Recently sold a vehicle to Honda Sandton (North Motor Group). We were due to get R16K after settlement with the bank, but the salesman incorrectly paid only R8000 (strike 1). After undertaking to pay the balance he failed to respond to an email from my wife when this didn't happen (strike 2 & 3). In a follow up telecon he was defensive but again undertook to expedite the payment. Payment was again not received in the promised timeframe with the excuse that he was in a meeting (strike 4). He then sent a blank - no apology, explanation, etc - email with a schedule attached as 'proof of payment' (strike 5). The money subsequently reflected in our bank account. When I called the Dealer Principal to express my dissatisfaction with the poor customer experience he was more irritated by my call than concerned about the issue (strike 6).
0 replies
71 months ago
Post Office Useless
The SA Post Office continues to be as useless as it has always been. Had to re-licence my vehicle and went to 6 different post offices, some more than once on different occasions, before I could get it done. Linden Square - no longer do licensing; Greenside - out of paper first visit, off line second visit; Blairgowrie -closed due to loadshedding first visit, off line second visit (only told after waiting for 10 minutes), Parkview - photocopier broken; Cresta - massive space with 10+ counters but only 2 open and queue snaking out the door. This operation should be put out of its misery together with SAA and others. Thank you to the Rosebank post office, however, where I walked in and had my licence in <10 minutes.
0 replies
72 months ago
Thankyou Gary;s Gardens
Great service and value for money. Arrived on time for both quote for garden clean up and to do the work. Team did a great job. (This review previously incorrectly tagged to Abacus Gardens)
0 replies
72 months ago
Well Done Joburg Water
I am one of those citizens who has historically been very skeptical of the customer service provided by the COJ, but I must report that recent dealings with Joburg Water were a real pleasure. On approaching the uti;ity to replace a leaking water meter, they did so promptly. When the new meter also leaked they again fixed the problem promptly. In response to a request to be reimbursed for the excess usage due to the leak, my account has been credited accordingly. Thank you Joburg Water
0 replies
113 months ago
Taken for a ride by MTN
<p>I have no interest in MTN's response to this review as they failed to respond to the majority of my attempts to deal with them or to address my issues when they did. I just want to record what a heavy handed, arrogant and incompetent organisation MTN is. </p> <p>My experience started in February 2016 when I was debited >R6 000 for my supposedly capped data account which had been costing R119 pm for years prior to that point.</p> <p>Despite numerous emails, telephone calls and visits to one of MTN's shops, it took this useless business months, and various versions, before they arrived at a final explanation for the overcharged amounts (I was overcharged again In March 2016).</p> <p>And none of MTN's reperesentatives, when they condescended to respond, ever answered any of my specific queries.</p> <p>I reversed the debit orders from my bank account and made a good faith payment equal to my standard monthly payment. After I went into dispute with MTN via the communications Ombudsman, they ceased to debit my bank account.</p> <p>About 3 months later (+-August 2016), having received no correpsondence from MTN (eg letter of demand), I was contacted by an aggressive agent from a debt collector (MBD) demanding that I pay MTN +-R12 000. I refused and heard nothing furhter until I was contacted by another agent from the debt collector about 6 weeks later. What ensued was a 4 month nightmare of dealing with a brickwall - numerous emails and telecons on my part with no response from, or no useful engagement, on the part of either MTN or MBD. I was told that if I disputed the debt I must submit an affidavit to this effect. When I did so, and despite multiple attempts to follow up, I was eventually told that my affidavit was irrelevant.</p> <p>My assessment from this experience is that MTN has become arrogant and doesn't believe it needs to pay attention to customers who challenge it.</p> <p> </p>
1 reply
Review Distribution
5 Star
5 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
4 (40%)