Yoli M

Active since Feb 2017

Reviews

Industries

Reviews

30 reviews

3 months ago

Formal Complaint and Urgent Refund Request – R249 Processing Fee

Ticket WA*** I write further to my previous correspondence regarding the cancellation of my package and to formally demand urgent feedback on the refund of my R249 processing fee, which was debited from my Nedbank account. After waiting 18 days for my services to be connected — and repeatedly being assured that my order was being escalated — I was ultimately informed that the entire package had been cancelled. This was discovered by me after following up myself, without any prior notification from your team. I app**** for this service specifically because I work from home. During these 18 days, I have suffered financial loss while waiting for updates and activation. To then be told, after nearly three weeks and after already being debited the processing fee, that the order was cancelled was beyond frustrating. It was unacceptable. I was advised that refunds take 3–5 business days, and this was confirmed by the consultant who assisted me via your online chat. Given the inconvenience, lack of communication, and financial impact this has caused, I now require this refund to be expedited as a matter of urgency. The service experience has been extremely disappointing: No proactive communication. Delayed chat responses (sometimes up to an hour per reply). Assurances of escalation with no actual resolution. Cancellation without notification. As a new customer, this has been the worst service experience I have encountered. At this stage, my priority is clear: I require my R249 refund to be processed immediately and expedited, with written confirmation and proof of payment once completed. Please treat this matter with the seriousness and urgency it deserves. I expect a prompt response. Kind regards,

6 replies

Makro

4 months ago

A Five-Star Experience with Makro – Service That Truly Stands Out

I just have to take a moment to commend Makro for truly outstanding service from start to finish 👏 I recently made a major online purchase, beautiful couches from one of their suppliers, Beltrancraft, and the entire experience exceeded my expectations. A very special thank you to Lydie, who went above and beyond in helping me configure my LHF daybed exactly the way I envisioned it. She was patient, attentive, and kept me consistently updated on the progress of the layout and production. That level of communication and care is rare and so appreciated! And let’s talk about the Entertainment Department! The sales consultant there deserves serious recognition, what an exceptional salesperson! He confidently (and successfully 😄) upsold me on a Hisense QLED TV and a 5.1 Hisense soundbar. I must say, top-tier service. Professional, knowledgeable, and genuinely passionate. Yes, it meant adding more to my purchase, but it was absolutely worth it! To make things even better, my TV and soundbar were delivered the very next day, and my couches arrived within a week. Seamless. Efficient. Impressive. Makro, you have truly been kind to me. My entire little den is now completely furnished, and I am beyond ecstatic with my purchase. The level of satisfaction I feel cannot even be put into words. Please keep up this incredible standard of service, it does not go unnoticed. I will definitely be back… especially for that TV stand I’ve got my eye on (currently out of stock, but I’m watching closely! 😉).

3 replies

Twitter

4 months ago

Urgent Appeal - Wrongful Suspension & Permanent Read-Only Restriction

Subject: Urgent Appeal – Wrongful Suspension and Permanent Read-Only Restriction Dear X Support Team, I am writing to formally appeal the suspension and permanent read-only restriction placed on my account. I am extremely distressed and disappointed by this action, as I have absolutely no idea which X Rule I allegedly violated. I have been a loyal user of X since 2013, and I hardly even post content. I primarily use the platform to follow news, stay informed globally, and keep up with current events. Receiving a permanent restriction without any clear explanation or evidence is both confusing and deeply frustrating. One minute I was logged into my account without any issues. When I logged back in an hour later, I was informed that my account had been suspended and permanently placed in read-only mode. I was not given a clear breakdown of the violation, no warning, and no supporting details. I would also like to bring to your attention that my iPhone 13 Pro Max was recently ******. Following this incident, several of my social media accounts were compromised, including issues with my Apple account security. It is entirely possible that unauthorized access occurred during that time. I am currently using a Samsung device temporarily until I am financially stable enough to upgrade again. Any suspicious activity may have resulted from the theft and hacking of my previous device — not from intentional misconduct on my part. I have already attempted to follow the appeal process; however, I am repeatedly blocked from completing it and receive an error message. This has left me without a clear path to defend myself or provide supporting evidence. I respectfully request: A detailed explanation of the specific rule violation. A full review of my account activity, taking into account the ****** device and potential unauthorized access. The reinstatement of my account. Guidance on how to better secure my account moving forward to prevent this from happening again. It is extremely upsetting to lose access to an account I have maintained responsibly for over a decade, especially without clarity or fair opportunity to respond. I kindly ask for urgent assistance in restoring my account and resolving this matter. Thank you for your time and reconsideration. Sincerely, Mandisa Yolanda Mkhize @mymkhize *** ***

0 replies

Makro

4 months ago

Complaint Regarding Poor Service Experience

Dear Sir/Madam, It has now been a week since I last received a response from Consultant Qinisile Dlamini, and I am extremely disappointed with how this matter has been handled. After providing detailed information, images, and full explanations regarding my complaint, I expected assistance aimed at resolving the issue. Instead, I feel that my concerns were dismissed without any genuine attempt to understand the situation or create a constructive way forward. I am honestly appalled by the level of service I have received. As customers, we spend our hard-earned money on your products, and in return we expect professionalism, accountability, and respectful engagement. Unfortunately, that has not been my experience in this case. It is deeply frustrating to feel unheard after taking the time to explain everything in detail. The manner in which my complaint was handled has left me with no confidence in the process, and it is this poor service experience that is now pushing me to escalate the matter publicly. I trust that this email will be taken seriously and that a senior representative will urgently intervene to resolve this matter properly. Regards, Mandy Mckenzie ***

1 reply

Makro

5 months ago

Urgent Assistance Required – No Response on Sofa Enquiry (Over a Week Later)

I am so disappointed with the lack of response from Makro regarding my enquiry about the Beltrancraft LSF - 008 Velvet 6 Seater Sofa (Grey, pre-assembled). It has now been over a week since I submitted my request, and I have yet to receive any form of feedback. This is extremely frustrating, especially since I am ready and willing to make an immediate purchase. My query is quite simple, I would like to know if this couch is available in a RHF (Right-Hand Facing) configuration, as my lounge setup requires the daybed to be on the right-hand side. I have recently moved, and this specific setup is essential for my space. To make matters worse, I now see that stock is listed as limited, which puts me at risk of missing out on this purchase entirely due to poor customer service and delayed response times. I am urgently requesting clarity on whether a RHF option is available. If confirmed, I am prepared to proceed with the purchase immediately. Please treat this matter with urgency, as the current situation may leave me without a couch purely due to the delay in assistance. Looking forward to your prompt response. Regards, Mandy Cell No : ***

7 replies

Isabella Garcia

5 months ago

“Unredeemed Voucher Expired – Companies Refuse to Fix Their Mistake”

I am extremely frustrated and disappointed with the poor service I’ve received regarding a so-called “free gift” voucher (EPB***) from Isabel Garcia and Platinum Life. I reached out well within time to get assistance with redeeming this R600 voucher, yet despite my efforts, I was never properly assisted. As a direct result of this lack of support, the voucher expired without ever being used something both companies have already acknowledged and can confirm on their end. So here is the simple question: if the voucher was never used and the failure lies in your inability to assist me in time, what exactly is the problem with re-issuing a new voucher? Instead of resolving this quickly and professionally, I’ve been dragged through endless back-and-forth emails with so-called “specialised client liaisons” who have proven to be anything but helpful. All I keep receiving are apologies not solutions. This matter could have been resolved long ago by simply re-issuing the voucher. That would demonstrate actual customer service and accountability. Instead, I’ve experienced delays, incompetence, and a complete lack of ownership. At this point, I am tired of the run-around. A replacement voucher would have resolved everything cleanly and without unnecessary frustration. It is a simple fix. Please don’t come back with another apology, come back with a proper resolution. Surprise me by doing something effective for once, not by continuing this cycle of poor service.

1 reply

Platinum Life

5 months ago

“Customer Service Failure Cost Me My R600 Voucher”

I am extremely frustrated and disappointed with the poor service I’ve received regarding a so-called “free gift” voucher (EPB***) from Isabel Garcia and Platinum Life. I reached out well within time to get assistance with redeeming this R600 voucher, yet despite my efforts, I was never properly assisted. As a direct result of this lack of support, the voucher expired without ever being used — something both companies have already acknowledged and can confirm on their end. So here is the simple question: if the voucher was never used and the failure lies in your inability to assist me in time, what exactly is the problem with re-issuing a new voucher? Instead of resolving this quickly and professionally, I’ve been dragged through endless back-and-forth emails with so-called “specialised client liaisons” who have proven to be anything but helpful. All I keep receiving are apologies not solutions. This matter could have been resolved long ago by simply re-issuing the voucher. That would demonstrate actual customer service and accountability. Instead, I’ve experienced delays, incompetence, and a complete lack of ownership. At this point, I am tired of the run-around. A replacement voucher would have resolved everything cleanly and without unnecessary frustration. It is a simple fix. Please don’t come back with another apology , come back with a proper resolution. Surprise me by doing something effective for once, not by continuing this cycle of poor service.

2 replies

Pioneer Foods

5 months ago

FRUSTATED CUSTOMÈR

{P***} I am extremely disappointed with the service I have received from PepsiCo regarding contaminated White Star maize meal purchased at Shoprite in Newlands East. The product had visible mold well before the expiry date and caused my partner and daughter to become sick. I have kept the remaining contents in its original packaging for proper testing as requested. After two weeks of waiting and following up, the company’s solution is to refund the R100 I spent and add only R60 on top, totalling R160. This feels dismissive considering the health risk and distress caused to my family. I have tried to remain patient, but the lack of urgency and accountability is unacceptable. I expected a far more responsible and serious response to a food contamination matter. Very frustrated customer. Mandisa Y Mkhize *** ***

0 replies

Betway - South Africa

10 months ago

Dissatisfied !!!

My account was hacked my winnings were converted to vouchers & now no one seems to be assisting me on TIME with re-activating my Betway account I have sent through an email with requested documents & I have had no response I spoke to Thabang today who couldn’t even give me a specific TAT on when this will be SORTED out I need someone to URGENTLY have my query looked at & have my account REACTIVATED so I am on time for this weekends games !!

7 replies

unifi credit

12 months ago

Urgent Complaint Regarding Incorrect Loan Terms & Unauthorized Debits

Dear Unifi Credit Team, I am writing to express my extreme frustration and disappointment regarding my recent loan experience with your company. I app**** for a loan of R1250, and the repayment terms were clearly stated as over 3 months. However, I am now seeing deductions scheduled over 6 months, which is completely unacceptable and not what I agreed to. This is misleading and *********. To make matters worse, your contract incorrectly states the first debit was on 31st June, which is not even a valid date. The actual first debit was in May, which again proves something is seriously wrong with your documentation and processes. Let me be clear: I will not accept this manipulation. You are not authorized to debit my account any further. If you proceed, I will escalate this matter publicly via Hello Peter and other consumer complaint platforms. I am also considering reporting this to the National Credit Regulator (NCR) for further investigation. Charging R2130 for a R1250 loan over six months is absolutely outrageous and borders on predatory lending. Not even commercial banks operate with such excessive charges. Fix this immediately and confirm in writing that no further deductions will be made from my account. I know exactly what I app**** for, and I will not be taken advantage of. 🤬

0 replies

Review Distribution

5 Star

2 (6.7%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

28 (93.3%)

Yoli M

Reviews

Formal Complaint and Urgent Refund Request – R249 Processing Fee

A Five-Star Experience with Makro – Service That Truly Stands Out

Urgent Appeal - Wrongful Suspension & Permanent Read-Only Restriction

Complaint Regarding Poor Service Experience

Urgent Assistance Required – No Response on Sofa Enquiry (Over a Week Later)

“Unredeemed Voucher Expired – Companies Refuse to Fix Their Mistake”

“Customer Service Failure Cost Me My R600 Voucher”

FRUSTATED CUSTOMÈR

Dissatisfied !!!

Urgent Complaint Regarding Incorrect Loan Terms & Unauthorized Debits

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