Active since Jan 2017
61
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Reviews
61 reviews3 months ago
No service, Even Cancelled but not being delt with by UrbanX
We have had UrbanX at our home, and for almost three months now the service has been completely unreliable. The internet disconnects every 2 to 5 minutes. I have multiple reports confirming the constant line drops. I have logged ticket after ticket with no resolution, including 12648, 32908, 33113, 39563, 32706, 39852, and 39854, yet the issue remains unresolved despite repeated follow-ups. I have also cancelled the service, yet I am still struggling to get the line properly cancelled and stopped. At this point, the lack of service delivery and the delay in processing cancellation is extremely frustrating. I have informed them that I am prepared to involve a legal team, but even that has not resulted in any meaningful action. Very disappointing experience.
0 replies
10 months ago
Paid for flight tickets and Flight Protection. Passenger hospitalized and FlySafair refuse to do refund
Can someone from Flysafair please get back to me regarding my refund reference 5113326. I paid for flight protection. But I paid for 3 flights for a passenger, I have send the hospital motivation that the passenger was hospitalized, I did inform Flysafair that the passenger was hospitalized due to a medical reason not accounted for by me or the passenger. This was also proven by a motivation letter written by the Dr. But FlySafair doesn't get back to me about my refund.
0 replies
19 months ago
Unacceptable Service and Poor After-Sales Support
Do not maI am extremely unhappy with the service quality, after-sales support, and technical assistance provided by this company. It has been a frustrating experience dealing with their staff, who seem more intent on provoking and challenging customers rather than resolving issues. Instead of helping, their behavior escalates situations to the point where you are driven to anger, only for them to drop the call when you express frustration. To make matters worse, if you call back, they refuse to answer. I tested this by calling from my landline, and they still did not pick up. However, when I used a different number, they answered immediately—this speaks volumes about their tactics. If you ask to speak to senior management, they outright refuse to connect you. It feels like they are deliberately avoiding accountability. Choosing this ISP was the worst decision I’ve made, and I am counting down the days until my contracts are over so I can switch to a different provider.ke use of there service.
1 reply
20 months ago
Will not Recommend. There Staff rude and unhelpful
I am beyond frustrated with the service I’ve received from [ISP Name]. We are experiencing a complete internet outage on both of our lines, which went down at 13:42 on 14/10/2024 and, as of 09:21 on 15/10/2024, the issue has still not been resolved. Despite paying for a Corporate Premium package that promises high-priority support, we’ve been left without internet for an extended period. I called multiple times to try and get help, but the support team has been rude, unhelpful, and dismissive. When we signed up for the dual-line system, we were assured that any issues would be addressed promptly, and we'd barely notice the outage. This is clearly not the case. Despite numerous attempts to speak calmly and reasonably, I’ve had to escalate my requests just to get a response. Even being firm doesn’t seem to make any difference, as it feels like the support team just doesn’t care about their customers. This level of service is completely unacceptable for a business that relies on a stable connection to operate. I expect immediate action to be taken to resolve this issue, and for the company to honor the high-priority support that was promised.
3 replies
23 months ago
Nedbank commuting ****s making you pay for there mistakes
What **** is Nedbank running? I have an issue where Uber double deducted my account I contacted the bank the bank referred me to Uber said but the money has been send back 2 days ago to Nedbank. I said I want to open a ***** case as its not right. So here is where I asked 2 things looking like a **** where is the other transactions money from Uber, where is the additional charges on my account for the second transaction. Tumishani Mokwena made me cancel my card without stating the complications of additional charges for a new card. He said I should just cancel the card to stop any other charges and just order a new card. After doing so now I have to pay for a new card R150.00 for a new card, R255 for uber and 2 times R8.50 so in total I lost R422.00 I want to know when will Nedbank refunding me the R422.00 for there ****s?
0 replies
23 months ago
Rude Staff Members Gcobani M & Constant issues with infrastructure
I am writing this review because of Gcobani M. I have been sending them my proof of payment which they are refusing. I told them that the payments is made immediately, My bank statements is confidential. they are refusing me to speak to there supervisor. I numerously asked to speak to the supervisor and this thing refuses me. I have this on Whatsapp and I will be providing proof of me asking and how Gcobani is ******** to me. Webafrica must get there act together because this will let them lose customers. Which they are losing me because of poor infrastructure and because of people like Gcobani!!!!
0 replies
24 months ago
Excellent service from Purchase up until receiving.
Always a pleasure to order from them. Being a customer since 2020 and still happy. My recent experience Bought a label printer paid on Tuesday 11-06-2024 got notification same day that my label printer is on the Courier. Received it the 13th the morning.
0 replies
26 months ago
Staff members telling lies, Impersonating other members & Not living up to there promises.
I was speaking to Christa Algera, Who promised me on Whatsapp that courier fees is included from them to me, When I signed up that story changed. Now only courier it from there office to the nearest pickup point in my town. When I asked about it they say it is only to a pickup point. Without apologies for the mistake nothing. When I asked them how much to get courier to my office for delivery Christa told me that if I residence is 30km + from the nearest pickup point they will courier it from them to my work address. So I whatsapped my residential address with a screenshot of Google maps of the distance she then changed the story again saying its now 40km, I aked her that they must email me he policy on delivering and that I am now doubting her to please also email me all the costs and procedures and any costs for exams or anything. So Chista used her email address named Christa but removed Chistas email signature and added her sales managers (Ashford Tsatsane) impersonating her sales manager to write me an email but saying only that they do pickup point delivery, When I called to speak to Ashford there receptionist told me that Ashford is on leave this week, I asked then to speak to someone else who can sort out this issue I got hold of Wasiu. Who promised to call me within the hour its now day two without response from any member of Skills Academy I start to doubt there integrity. Because its lies on lies and then when they see that I am not stupid and I see this type of things they start to impersonate someone else and ignore me.
0 replies
26 months ago
USELESS COMPANY WITH EVEN WORSE STAFF MEMBERS WHO CLEARLY ONLY WANT TO MAKE COMMISSION
First off this company is working with medical aid, I spoke to Jacques Esterhuizen who I told him all the in's and out and when cover should start. I spoke to him about debit order dates. Everything was promised as a perfect sales pitch, The cover started one month before, Debit order bounced as I told them I only want to start the cover April 2024 thats when payment will be perfect. Also only started deducting 3rd of April, I now have to pay arrears month for March. Being calling him to resolve it doesn't answer send lots of emails nothing. USELESS COMPANY WITH USELESS STAFF
1 reply
26 months ago
Never contact back. Bonitas makes promises to contact to resolve issues but they only spreading lies
I have emailed Bonitas so many times, Called them but they make promises to sort out the issue but they just don't, I posted to hello peter early last week. Bonitas responded to the HelloPeter complaint by saying they will investigate and get back to me regarding this. Its now 1 week no one from Bonitas has emailed or called me. I have put in my cancellation they responded with a reference but only no one contacted to see if they can not resolve. I would say this is the worst experience I have had with a company and this is only to sort out the policy. I did not even claim yet. Definitely will not recommend this medical aid.
3 replies
Review Distribution
5 Star
4 (6.557377049180328%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (1.639344262295082%)
1 Star
56 (91.80327868852459%)