BitCo
Verified Business
|1.7|12 Reviews (last 12 months)|Responds in 741h 15m
BitCo
Verified Business
|1.7
12 Reviews (last 12 months)
Responds in 741h 15m
Performance(last 12 months):
TrustIndex
3
Ranking
#72
in Internet & Telecoms
Reply Time
741h 15m
Review Distribution
1.7|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 13:48
we were working fine...
we were working fine on our email Monday morning, with the power outage everything has ben restored besides our emails, we have been logging calls with bitco and they seem to not resolve the issue but push it back into our court, Our IT has logged onto our system to check if the fault is at our office, and he said no, I even went as far as calling our domain host 1Grid and they done a few checks and lead back to bitco, all tickets logged with their support keeps on being closed on their side, if its one company with bad service its BITCO.
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 13:48
we were working fine...
we were working fine on our email Monday morning, with the power outage everything has ben restored besides our emails, we have been logging calls with bitco and they seem to not resolve the issue but push it back into our court, Our IT has logged onto our system to check if the fault is at our office, and he said no, I even went as far as calling our domain host 1Grid and they done a few checks and lead back to bitco, all tickets logged with their support keeps on being closed on their side, if its one company with bad service its BITCO.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 13:44
Formal Complaint – 17 Days Without Connectivity and No Support
We have experienced a complete loss of connectivity for the past 17 days, during which time we have received little to no meaningful support from your team. This situation has had a severe and ongoing impact on our business operations. As a company that relies heavily on internet services for daily operations and communication, we have effectively been unable to function. Our telephone lines are internet-dependent, meaning our clients have been unable to reach us, creating the false impression that our business is no longer operational. This has undoubtedly resulted in lost revenue and reputational damage. In an attempt to continue operating, we have been forced to rely on mobile hotspots at our own expense for over two weeks. This additional cost, combined with the ongoing loss of turnover, has placed unnecessary financial strain on our business—directly due to the lack of service. What has been particularly disappointing is the lack of accountability and communication from your support channels. Despite repeated follow-ups, we have encountered inconsistent responses, incidents that “do not exist” or have “expired,” and no clear resolution timeline. This level of service is deeply concerning and falls far below acceptable standards for a business service provider. The ongoing negligence in handling this matter has caused measurable financial harm and operational disruption. We have lost trust in your ability to support business-critical services and, based on this experience, would not recommend your services to other businesses. This situation is completely unacceptable, and we expect urgent intervention, clear communication, and appropriate remediation for the damages incurred.
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 13:44
Formal Complaint – 17 Days Without Connectivity and No Support
We have experienced a complete loss of connectivity for the past 17 days, during which time we have received little to no meaningful support from your team. This situation has had a severe and ongoing impact on our business operations. As a company that relies heavily on internet services for daily operations and communication, we have effectively been unable to function. Our telephone lines are internet-dependent, meaning our clients have been unable to reach us, creating the false impression that our business is no longer operational. This has undoubtedly resulted in lost revenue and reputational damage. In an attempt to continue operating, we have been forced to rely on mobile hotspots at our own expense for over two weeks. This additional cost, combined with the ongoing loss of turnover, has placed unnecessary financial strain on our business—directly due to the lack of service. What has been particularly disappointing is the lack of accountability and communication from your support channels. Despite repeated follow-ups, we have encountered inconsistent responses, incidents that “do not exist” or have “expired,” and no clear resolution timeline. This level of service is deeply concerning and falls far below acceptable standards for a business service provider. The ongoing negligence in handling this matter has caused measurable financial harm and operational disruption. We have lost trust in your ability to support business-critical services and, based on this experience, would not recommend your services to other businesses. This situation is completely unacceptable, and we expect urgent intervention, clear communication, and appropriate remediation for the damages incurred.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 05:37
URGENT: Complete Lack of Service and Unacceptable 45-Day Installation Delay at Northlands Business Park
Dear BitCo Management Team, I am writing this letter on behalf of SAT Beauty. We moved into Northlands Business Park this past April and immediately requested internet installation from BitCo based on strong recommendations from neighboring businesses. However, it has been over 45 days, and we are still completely without internet access. As a direct result of this unacceptable delay, our business operations have been entirely paralyzed. We are unable to conduct day-to-day operations, communication, or essential business transactions. What is more frustrating is the complete lack of accountability from your staff. Nathaniel and/or Kyle have been too busy to get back to us or cared to explain the process to us since we are new customers and needed clarity. Only after continuous calling and messaging did Nathaniel agree to come visit us. We deeply regret choosing BitCo and trusting your brand. This severe negligence is causing our company immeasurable financial damage every single day. We demand an immediate explanation for this delay, how Bitco intends to assist us in getting the wifi working so that we can resume our daily operations and a formal response regarding how BitCo intends to compensate us for the financial losses we have suffered. I expect a prompt reply to this urgent matter. Sincerely, SAT Beauty Bongi Northlands Business Park
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 05:37
URGENT: Complete Lack of Service and Unacceptable 45-Day Installation Delay at Northlands Business Park
Dear BitCo Management Team, I am writing this letter on behalf of SAT Beauty. We moved into Northlands Business Park this past April and immediately requested internet installation from BitCo based on strong recommendations from neighboring businesses. However, it has been over 45 days, and we are still completely without internet access. As a direct result of this unacceptable delay, our business operations have been entirely paralyzed. We are unable to conduct day-to-day operations, communication, or essential business transactions. What is more frustrating is the complete lack of accountability from your staff. Nathaniel and/or Kyle have been too busy to get back to us or cared to explain the process to us since we are new customers and needed clarity. Only after continuous calling and messaging did Nathaniel agree to come visit us. We deeply regret choosing BitCo and trusting your brand. This severe negligence is causing our company immeasurable financial damage every single day. We demand an immediate explanation for this delay, how Bitco intends to assist us in getting the wifi working so that we can resume our daily operations and a formal response regarding how BitCo intends to compensate us for the financial losses we have suffered. I expect a prompt reply to this urgent matter. Sincerely, SAT Beauty Bongi Northlands Business Park
0
Replies (2)A
Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 05:12
Ongoing Service Failures, Billing Disputes, and Contract Termination Issues
I have consistently paid my account on time, and there have never been any issues when it comes to collecting payment. However, the same level of reliability is clearly not being delivered on your side. I have cancelled several services and am in the process of terminating all remaining services with you. Despite this, I am still being billed incorrectly. For example: - I was charged for a fibre cross connect, only to be informed after installation that there were no available SFP ports on your router. I am now being asked to pay again for a second cross connect to another rack. - I am still being billed for rack space that was cancelled two months ago. Due to debit orders, I have had no practical way to stop these incorrect charges. In addition, I have now been waiting two months for a cross connect that Teraco has indicated should take no more than one day to complete. I also formally requested cession of lines that have reached the end of their contract term. I have read receipts confirming delivery, yet the forms remain unsigned. These contracts have already expired, and there is no justification for further delay. While I acknowledge that issues are often “escalated,” escalation without resolution is meaningless. The actual service delivery remains unacceptable. It is extremely concerning that another provider, located in the same facility, can activate services within a few hours, while my requests take days. At this point, the level of service and administrative handling is unacceptable. If these matters are not resolved urgently, I will have no choice but to take further action, including stopping debit orders for services that were cancelled months ago. The current situation is having a direct negative impact on my business, and I will not tolerate continued delays, incorrect billing, and lack of execution. I expect immediate attention to: - Correction of all incorrect billing - Completion of the outstanding cross connect - Finalisation of all cession requests - Proper termination of cancelled services
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 05:12
Ongoing Service Failures, Billing Disputes, and Contract Termination Issues
I have consistently paid my account on time, and there have never been any issues when it comes to collecting payment. However, the same level of reliability is clearly not being delivered on your side. I have cancelled several services and am in the process of terminating all remaining services with you. Despite this, I am still being billed incorrectly. For example: - I was charged for a fibre cross connect, only to be informed after installation that there were no available SFP ports on your router. I am now being asked to pay again for a second cross connect to another rack. - I am still being billed for rack space that was cancelled two months ago. Due to debit orders, I have had no practical way to stop these incorrect charges. In addition, I have now been waiting two months for a cross connect that Teraco has indicated should take no more than one day to complete. I also formally requested cession of lines that have reached the end of their contract term. I have read receipts confirming delivery, yet the forms remain unsigned. These contracts have already expired, and there is no justification for further delay. While I acknowledge that issues are often “escalated,” escalation without resolution is meaningless. The actual service delivery remains unacceptable. It is extremely concerning that another provider, located in the same facility, can activate services within a few hours, while my requests take days. At this point, the level of service and administrative handling is unacceptable. If these matters are not resolved urgently, I will have no choice but to take further action, including stopping debit orders for services that were cancelled months ago. The current situation is having a direct negative impact on my business, and I will not tolerate continued delays, incorrect billing, and lack of execution. I expect immediate attention to: - Correction of all incorrect billing - Completion of the outstanding cross connect - Finalisation of all cession requests - Proper termination of cancelled services
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 10:19
Poor Service
We have no connectivity for more than 3 days, no support whatsoever from the account manager or support desk. We are ignored and have not been assisted. We are loosing turnover daily. Terrible service
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 07:28
Over all just BAD!
Services not working Zero Feedback on services not working. Zero accountability Incorrect billing No one answers the accounts phones Mail does not get answered, have to phone for feedback and sit on hold.
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 03:59
Bit-NO
This all happened when Link Africa bought them. I used to have no issues, but now.... I cant imagine honestly how ANY business would still be with them. A SLA means ABSOLUTELY nothing. I had instances where a business fibre link has been of for 2 weeks, and believe me everyone is escalating. That also means nothing, its just another email probably going to [email protected]. I had the privilege to wait more than an hour to go into my OWN space in their data center, and thats to top off the email that they acknowledge 5 hours before. I really dont know how it can take more that a week JUST to get a IP address allocated too. You guys are KILLING our business, and to me it looks like you feel absolutely no remorse for doing that. I came to you guys because you were the best, but believe me when this contracts are done - you will not be seeing any of my business again!
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 03:59
Bit-NO
This all happened when Link Africa bought them. I used to have no issues, but now.... I cant imagine honestly how ANY business would still be with them. A SLA means ABSOLUTELY nothing. I had instances where a business fibre link has been of for 2 weeks, and believe me everyone is escalating. That also means nothing, its just another email probably going to [email protected]. I had the privilege to wait more than an hour to go into my OWN space in their data center, and thats to top off the email that they acknowledge 5 hours before. I really dont know how it can take more that a week JUST to get a IP address allocated too. You guys are KILLING our business, and to me it looks like you feel absolutely no remorse for doing that. I came to you guys because you were the best, but believe me when this contracts are done - you will not be seeing any of my business again!
0
Replies (0)