SV
Sibongile V
Active since Sep 2014
8
Reviews
0
Industries
Reviews
8 reviews2 weeks ago
URGENT: Complete Lack of Service and Unacceptable 45-Day Installation Delay at Northlands Business Park
Dear BitCo Management Team, I am writing this letter on behalf of SAT Beauty. We moved into Northlands Business Park this past April and immediately requested internet installation from BitCo based on strong recommendations from neighboring businesses. However, it has been over 45 days, and we are still completely without internet access. As a direct result of this unacceptable delay, our business operations have been entirely paralyzed. We are unable to conduct day-to-day operations, communication, or essential business transactions. What is more frustrating is the complete lack of accountability from your staff. Nathaniel and/or Kyle have been too busy to get back to us or cared to explain the process to us since we are new customers and needed clarity. Only after continuous calling and messaging did Nathaniel agree to come visit us. We deeply regret choosing BitCo and trusting your brand. This severe negligence is causing our company immeasurable financial damage every single day. We demand an immediate explanation for this delay, how Bitco intends to assist us in getting the wifi working so that we can resume our daily operations and a formal response regarding how BitCo intends to compensate us for the financial losses we have suffered. I expect a prompt reply to this urgent matter. Sincerely, SAT Beauty Bongi Northlands Business Park
2 replies
18 months ago
Their service is the best
Their service is the best. Thank you Keletso Sefolotse for earlier
1 reply
18 months ago
I used car watch opt...
I used car watch option on my App....and forgot to switch it off. The instant my car moved, I received a call from them. Great service indeed, thank you 🙏
1 reply
82 months ago
UNEMPLOYMENT FURY
Ever since I resigned from work in May 2019, I made all efforts to inform Capitec via numerous branch visitations and calls to the head office. I have made arrangements and unfortunately not been able to meet due to unforseen circumstances, which I communicated with every consultant that called me and will try to avoid such going forward. Nonetheless, Capitec sees it fit to threaten me with letters stating they will take me to court, and add lawyers fees on top of my misery. If anyone from Capitec has a solution for this situation, please contact me. When I worked, you never even once did not receive your monthly debit...the least you can do is be considerate...I will definitely try to make small contributions, I just don't appreciate your treatment.
0 replies
103 months ago
DEBIT ORDER HEADACHE
First I would like to say that I am a very proud FNB account holder. It is the most convenient bank for me. But now about a month ago I noticed a debit order with reference "EazyDebit", I don't know this company or who they are debiting my account on behalf of. Therefore I reversed the money via cellphone banking, received sms and calls from FNB regarding this debit order and finaly spoke to an FNB call center consultant who stopped the debit order. Upon checking my statement I realized that I was charged R55.00 for stopping this debit and it did not bother me much because I thought at least they wont debit anymore. Unfortunately, this month again the debited and when I queried the debit I was told it went through because they used a different reference and there is nothing FNB can do; I just have to cancel my contract with these people, and my question is who are they? I know all my creditors and EazyDebit is not one of them , so what am I going to cancel there. I was given their number but when I call them there is no answer by their offices. I need this debit order stopped, I don't have the time to keep reversing this payment and be continuously charged for reserving it. I do not want to change my bank over this, can someone help me.
1 reply
121 months ago
Thank you/Customer Service
<p>I would like to start by thanking Cell C for honoring their word, by granting me a debit-free month for June...compensating for my previous ordeal, and I hope for the best going forward. Nonetheless customer service, knowledge, competence and/or expertise from their service agents is beyond horrible and very frustrating.</p> <p>I logged an incident on the 25th of May 2016 via email, regarding my hand held device that would not charge and had completely shut down as a result and made a booking for it to be collected at my workplace. Made countless follow-ups and even tried to cancel the collection and re-book a collection at the nearest Cell-C store to no avail.Long story short...no feedback or follow up by Cell C was made regading the collection, my device was never collected to this day(2016-June-21), now because my device is my life I had to get it fixed a.s.a.p so I took it for repairs elswhere over the weekend and please note: my devise is still under warrantee until the end of this month (2016-June-30).</p> <p>In this whole process of being without a devise, I lost my 062... simcard and did not report it with the call center or by email correspondence because I am not sure if I will be helped or not since they did not even collect my device from me. Can my 062... simcard be closed please and replaced.</p> <p>Kind regards.</p>
1 reply
122 months ago
Penalty Fee Misery!
<p>Based on the high level of incompetence of Cell C service agents, my salary usually gets paid late and to avoid being penalized for failed debits I then requested for my debit date to be changed in November 2015 from the 31st of each month to the 15th because Cell C does not have a debit date for the 1st of each month. I then was advised by the agent that since my account details cannot be removed from the system I can make cash payments on whichever date my salary gets paid and Cell C will not debit from my account and she said they will only debit from my account on the 15th if they haven’t received payment at all for that month. I have continually paid cash before the 15th of each month since February 2016.</p> <p> </p> <p>I have realized that I have been continually billed on the 15th of every month, regardless of the cash payments I make each month, which I constantly queried with your call center and via email but only received a breakthrough now from Mr Sashon Moodley an asset for Cell C if I may say so, who then advised me to write this letter requesting that my banking details be removed from the system so that these debits can stop and submit it to the nearest branch, because I always get a penalty fee every month for Cell C not receiving payment on the 15th. Unfortunately, the agent at the Westgate branch in Rooderpoort did not even look at the letter yesterday when I explain my situation and wanted to tell me the same "cannot remove your banking details" story which I dismissed immediately until she finaly told me my banking details are removed on the system. </p> <p>I have sent numerous emails, some of which were not even replied to, this letter is my last resort to sorting this mess out. I NEED MY BANKING DETAILS REMOVED from Cell C's sytem, my statement reconciled and sent to me with the remaining balance and months left for me to finish paying off my contracts.</p> <p> </p> <p> </p>
1 reply
131 months ago
I applied for 1 contract and ended up with 2!
I applied and was approved for a contract tab in July and was told by the consultant Sipho Mhlali the tab was going to cost me R 150.00 /month. He also mentioned that i might receive a simcard first and the tab later, which is what happened in my case. Upon receiving the tab i realised there was another simcard provided, i enquired with Sipho Mhlali if i was not going to be double billed because of these simcards and he said i can just ignore the second simcard since it was just for the \open line"(not mentioning to me what that means). To my suprise"
1 reply
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
3 (37.5%)