Active since Apr 2014
5
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5 reviews3 weeks ago
Stop feeding the landfills
Yaga is the best digital platform to have arrived in this country since Takealot. It's saving millions of objects from sitting in cupboards, garages or ending up as trash in landfills. Their app is speedy, the features are sufficient, the fees are fair, the support is fast, the delivery partner options are broad. There is no spam, no ****s. My wife is annoyed with me because I always need to bring up Yaga to my friends and family and I am the biggest advocate in the world for getting people to stop buying new. So many useful items area already out there, looking for a good home. I am so grateful the creators put in the effort to try this idea out, and to the South Africans adopting it. I wish the entire world would use Yaga.
0 replies
22 months ago
Failed repair but successful customer service
On hellopeter we mostly write negative reviews, but in this case I want to express how this business turned around my experience and delighted me. Our Russel Hobbs microwave stopped working about a year outside of warranty. We contacted their customer support via email and they advised we can bring it for inspection. I received an SMS that inspection was complete, but I must note that I did need to mail them to follow up on what the SMS means. After that they rep**** quite swiftly. Although an inspection fee is normally R100, we were advised they found the faulty part and can repair it for R200. I gladly paid. Within 48 hours, the microwave was ready for collection. But when I got home, it still didn't work. I was quite annoyed obviously since it takes time to drive out there. So I mailed them to ask if they will try again. The response was bar-raising: they rep**** within 2 hours, sincerely apologized for their mistake, and offered a replacement deal immediately. Personal, accurate and effective. I was ready to be upset, but this was a great turn-around from their side. I appreciate the work by who-ever is managing their customer service, keep it up!
1 reply
32 months ago
Great support from Mueen Hassim with exactly what I was looking
Great support from Mueen Hassim with exactly what I was looking. So fast and accurate.
1 reply
85 months ago
No support for fraud on Debit Card
I will tell the story and in between I will post the issues I have with the situation. Specifics included reference numbers and email addresses can be gathered if necessary. TL;DR: I am a security-wise, IT literate user. Yet somehow my Debit Card was fraudulently used in a country that I have never visited without security alerts or OTPs for several thousand rand purchases. Despite multiple channels of reporting this issue, FNB has not contacted me and not repaid all stolen funds. Longer: My card details were stolen and a R4k online purchase was done in dollars. Issue #1: How is a purchase made internationally without the security alert being triggered? I have had issues using my card abroad while traveling because of their security, so why was it not effective when it was needed? Issue #2: How can my Debit Card be used for a payment without OTP? Does this mean ALL FNB cards are vulnerable to this? The following morning I received an automated sms asking if this payment was fraud. I confirmed and was put on hold. After several minutes it asked if I would like a call back since no one is available. Issue #3: I was never called back and never received a reference number. At this time I was busy with a work project and it was hard to find time to deal with this. After a few days of no contact, I saw a second foreign purchase was made. Issue #4. This time there was fraud detection SMS. I received notice that most of FIRST the stolen money was refunded. Not the second. And from the first amount, a few hundred rand was missing. Issue #5: The full amount was not refunded. The second deduction was not detected despite the first being alerted for fraud. In between work, I tried mailing their support email addresses to which I received days of delays and automated replies. I got one mail that my mail was being mailed to another team. Issue #6. Surely the FNB support center is able to handle emails more efficiently than calls? Most people don't have an hour to spend on the phone, how can FNB not be reachable via email? Issue #6: The "other team" never called back. I called them. I gave them the ref from the "other team". The couldnt find it. They said they don't see the fraud report, I should open new ones. They cancelled my card for safety. I called the second number and after some time, had opened new ones and requested investigation and stolen money returned. I was told the are investigating and will get back to me. Issue#7: Two weeks later, no one ever got back to me, no money was refunded, no email responses were received. I received an SMS saying "Your disputed transaction was credited by the merchant" and a ref I didnt recognize. Issue#8 This SMS provides no way of getting further information about what was looked into and how to escalate if the issue is not solved. It takes work from my side to figure out what it is about. After going through the transactions for the date, I found that they were talking about the first fraud and refund. Remember that I logged the support request to ask about the missing amount after the refund (around R350). That support request that I was forced to log over call. Issue #9. The amount is still missing and is a substantial enough amount that I need to know where it has gone. You cannot make a customer wait two weeks for a reply just to send an sms that the request has been closed. That is terrible customer service. Issue #10, the second fraud amount is still missing without any contact, not even sms. This was weeks ago by now. Currently now I am sitting with the following situation: 1. The partial amount missing money in the initial instance of fraud is still not addressed. 2. The second instance of fraud has not been refunded and no updates provided. 3. Money being stolen from a customer bank account is arguably the most serious breach of trust and worst situation a customer can face. How on earth can the support system for something like this be so terrible. In my case the amount stolen totaled R5k. I get the feeling that if it were R100k would FNB respond equally ineffectively which is a concerning fact.
4 replies
116 months ago
Route and Voucher complaint sorted out
<p>During my first Uber trip I tried to apply a voucher I found online and it said "Succesful". During the drive, I had a very pleasant chat with the driver, but too late I noticed he had taken a longer route than necessary. Since pretty much the whole trip was being covered by the voucher I decided to let it slide.</p> <p> </p> <p>20 minutes after I got dropped off I got an SMS that the FULL amount was decuted from my account (the voucher didn't work). All of a sudden that long route was no longer okay and was actually pretty costly.</p> <p> </p> <p>I logged two support requets. The first guy told me the amount was still within the estimation and that was that. However the other guy I spoke to (Ulyses) was great and did what he can. He had me refunded R100 (the voucher everyone gets for their first trip) and communicated the shorter route to the drivers. Not bad, I appreciate the effort.</p>
0 replies
Review Distribution
5 Star
3 (60%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (20%)