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Schalk C

Active since Nov 2016

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2 reviews

Oxford Fresh Market

6 months ago

Oxford Not-so-fresh Market

I am writing to share my experience of the third time that I have been in the unlucky position to get a substandard product from the Oxford Waterfall store. On Wednesday 4 February I bought milk that already started going off yesterday, 5 February. At first I thought I was imagining it, but this morning I could not even finish my tea, because of the foul taste. The best before date is the 7th of February. When I bought the milk, the store employee was busy unpacking it, so I am really surprised that it has gone off so quickly. From the store I went straight home and put the milk in the fridge. My two previous bad experiences came in November 2025 with a sour milk tart and earlier in the year with a bunny chow from the hot food section that made me sick. After sending an e-mail in November 2025, I got a response which suspiciously sounded like it was AI-generated. When I sent an e-mail in December to ask for a follow-up, I was ignored. What is going on at the Waterfall store? Are they putting out old stock and hoping nobody would notice? Once again I am in the position where it is not worth my petrol money to drive back to the store for a replacement. I am just hoping for a more genuine response this time and some sort of solution.

0 replies

Webuycars.co.za

16 months ago

WEBUYCARS LEAVES CUSTOMER STRANDED

On 5 October 2024 I bought a 2014 Ford Ecosport 1.0 from the Springfield branch of WeBuyCars in Durban. I was enjoying the vehicle very much, until we started going towards the end of March 2025. The car lost power, developed a shudder and could barely drive. I took it to my usual RMI approved mechanic, who diagnosed a faulty cylinder. He referred me to a specialist mechanic who quoted me a minimum of R40k to repair. I did some research and read up about the Consumer Protection Act. As I have not had the vehicle for 6 months, I approached the Springfield branch for assistance. There is a manager there by the name of Prinola who rudely told me that I cannot return the vehicle if I did not buy a warranty. I reminded her about the CPA, which WeBuyCars also has on their website as policy. She still did not want to listen to me. I was advised to log a concern with their customer care. I was assigned a case manager quite quickly and thereafter my trouble started, despite the decision being made quite soon that the deal will be cancelled and I will be refunded, minus an amount for usage. Afterwards I found out that it is *******, according to the CPA, for a business to deduct money on a product delivered and then returned. I will take that matter up when my refund is finalised. When they asked me to return the vehicle, I did so on 27 March 2025. Every time I phoned to enquire about progress in my case, I was given a different excuse each time. However, it seems like the WeBuyCars finance department are the main culprits here. They kept dragging their feet and if my case manager approached them, they had different requirements each time, instead of being clear and upfront from the start. Not even speaking to customer care management could solve the problem. I was even told that customer care does not have a direct line to finance, they can only e-mail them. How do different departments in a company operate if they can't even phone each other? Out of the blue, finance turned around last week & said the refund will not be paid to me, but back into my Capitec loan. Now finance and a gentleman by the name of Jeandré at WeBuyCars, claim to be waiting for Capitec to approve the cancellation, but this is not forthcoming. A few days ago I was made aware that on 21 April 2025 the WeBuyCars CEO appeared on a televised motoring programme called "Lat Wiel", where he boasted about the excellent customer service they provide and that complaints are resolved within 10 days. Well guess what, this coming Sunday 27 April, it will be ONE MONTH since I returned the faulty vehicle. WeBuyCars has given me anything BUT excellent customer service. For the CEO to state that on national television is a slap in the face to myself and the hundreds of other customers in my position. Thanks to WeBuyCars I have had to use public transport since the 27th of March, which has let me down on numerous times. E-hailing sometimes cancelled minutes before I got picked up, which then led to me being late for work on numerous occasions. Taxis and trains are also a struggle to use. I cannot understand that their staff are not embarrassed enough by how I was treated, to want to resolve this. I hope senior management is embarrassed enough to help me. Or so I thought. An e-mail with all the abovementioned details was sent to the CFO (Chief Financial Officer) of the company on 22 April 2025 and without surprise, no reply. This morning, 25 April 2025, I spent 33 minutes and 13 seconds on a call with WeBuyCars. Nobody in "Customer Care" management was available to take my call, too busy with meetings to care. I was then put through to an agent again, which said that the request to Capitec to cancel the deal was made last week and they have not had any feedback yet. However, nobody from WeBuyCars stays in touch with me about this. I have to waste hundreds of rands in airtime to phone them and then spend between 15 to 30 minutes on a call, just to be given the same excuses without results. WeBuyCars is so pathetic, they should not even be allowed to operate, I hope some of their staff get to read this. DO NOT WORK FOR OR BUY A CAR FROM WEBUYCARS!

1 reply

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