ZA
Zanya A
Active since Oct 2016
7
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Reviews
7 reviews2 months ago
Poor service from Msc staff
I recently returned from the Friendship Cruise on the MSC Opera and felt compelled to share my experience. While the entertainment arranged by Heart FM was outstanding, the overall cruise experience has declined significantly compared to previous years, particularly in terms of food quality and service. The buffet offering was consistently disappointing. The scrambled eggs were watery and undercooked, bacon was overdone, and the quality of meats used in items such as burgers and meatloaf was noticeably poor. The pizzas were unappetising, and even basic items like coffee from the urns were cold. On one occasion, when fries had run out, staff advised that no more would be prepared, which was surprising given the demand. Service levels were equally concerning. Bar staff frequently provided incorrect drink orders and were unwilling to correct them. Cleaning staff asked us to vacate our cabin more than an hour before our scheduled disembarkation time, despite our group not yet being called. We were then left waiting for over an hour with no clear guidance, having to walk around the ship unnecessarily. Even the main dining experience, which is typically a highlight, was below standard. The meals were sp**** and lacked the quality one would expect, especially in comparison to previous cruises. Overall, while the event itself was enjoyable, the standard of food and service onboard the MSC Opera has declined noticeably and requires urgent attention.
0 replies
26 months ago
Unhelpful and unprofessional experience
I purchased a men's ring online at sterns a few months back, received the ring and it was too big, so we took it to sterns in blueroute on the 9th of March to be resized. They have on their system that it was sent to the jeweler on 11 March, we got an sms to accept the quote for the resizing and we did even thought the cost to resize was more than the actual ring costed, we accepted the quote because we were getting married on 30 March and needed it done, we were assured it would be be back in the same week (11- 15 March). By the 21st we hadn't yet heard back so we went into the store they sent an email to the jeweler and assured us it would be there by the 25th. By the 29th we had still not heard anything, went back into the branch and were informed that they STILL didn't have the ring back and offered no solutions for the fact that we needed a ring for the next day and had the audacity to suggest we buy another ring from them. I ended up going to a different jewelry store and needed to purchase a ring because I refused to spend another cent at sterns!
1 reply
32 months ago
Horrible experience
I had an extremely frustrating experience with House and Home Blue Route Mall. I purchased a bed from them two weeks ago, and it has been nothing short of a nightmare. First and foremost, they managed to give my bed to another customer. Yes, you read that right - my bed, which I paid for, ended up in someone else's home. The incompetence displayed here is mind-boggling. Communication has been abysmal. I have made countless calls and sent numerous emails trying to get information about the whereabouts of my bed. Each time, I'm met with vague responses and promises that my issue will be resolved, but it never is. It's as if they have a scripted response for every frustrated customer. The lack of transparency regarding the delivery timeline is infuriating. They can't seem to give me a straight answer about when I can expect my bed. It's like pulling teeth to get any information out of them. Overall, my experience with House and Home Blue Route Mall has been a complete and utter disappointment. Their mishandling of my purchase, poor communication, and inability to rectify the situation promptly are inexcusable. I would strongly advise anyone considering shopping there to think twice and explore other options
1 reply
47 months ago
Incompetent and irresponsible with our future
I have been struggling to get support on a matter preventing me from registering for my next year of studies. Assignments that have clearly been completed and marked were also not included in my final result, lowering my overall grade. Not to mention the issues logging on to do exams there were only 2 minutes allocated instead of the standard 2 hours to complete the exam and now saying they can't find the result...
0 replies
55 months ago
Horrendous service
This is not the first time I have an issue with Bolt food, they usually blame the restaurant but this time they couldn't. The diver didn't follow GPS and went to the incorrect address and proceeded to shout at me on the phone. When the food eventually arrived it was cold and hard and they did nothing about it. I will not recommend them as they are unprofessional and rude and do not accept responsibility.
0 replies
82 months ago
Horrible experience unprofessional staff
I purchased a bed on lay-by a few months ago. Every single month there has been a problem with making a payment on this bed. Firstly the only office I could find was a warehouse with no one there and no working telephone. I when I enquired I was told to pay in the mall... went to the mall 3 times that week no one was able to take my payment until the 4th time I went. This month I have been experiencing the same problem, I went to the mall on Monday to make my last payment I was asked to return later as the no one can take my payment, I then returned and was still no one could help me. Today I went and was told again to come back in an hour as if I have all day to wait around. I then sent a msg to the whatsapp number and the person that replied told me it’s my fault I should phone first before coming to the mall... if you’re stalk is in the mall and that’s the only way to make payments should there not be someone there during working hours to accept payments and help customers??
0 replies
118 months ago
Very unhappy customer
<p>I stood in line for 45 minutes in the EXPRESS que because there was only one teller, people with more than 10 items were allowed to make use of this que. this was the longest que in the shop but I stood there because it's suppose to be quicker however the way it, I might as well have stood in any of the other ques.</p>
1 reply
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1 Star
7 (100%)