Stephen R's Profile | Hellopeter

Share Your Experience

Industries I'm a Business

SR

Stephen R

Active since Sep 2016

2

Reviews

0

Industries

Reviews

2 reviews

Gap Medical Cover

3 months ago

Autogen Medical Aid Gap Cover

I would strongly caution anyone considering Auto & General Medical Gap Cover (Autogen Medical Gap Cover). I paid premiums faithfully for more than 24 months, believing that the cover would assist with the shortfall between my medical aid and private medical expenses in the event of a serious emergency. Unfortunately, after being involved in a serious bicycle and motor vehicle accident, my experience with the claims process was extremely disappointing. Despite submitting legitimate accident-related medical claims, there always seemed to be another exclusion, technicality, tariff issue, or reason provided for why certain claims would not be paid. Instead of receiving meaningful support during a traumatic medical situation, I experienced ongoing frustration, delays, and repeated repudiations of claims. In my personal experience, the policy did not deliver the level of protection and financial assistance that was expected when I signed up. For me, it has felt like a complete waste of money. I would advise potential clients to read the policy wording very carefully, especially regarding exclusions, specialist consultations, tariff limitations, and what is actually covered after a serious accident.

0 replies

19 months ago

Poor customer service

I am beyond frustrated with the appalling customer service at CTM Paarden Eiland, particularly from the manager, David Lachimiah. I have been trying to resolve a straightforward query regarding credits/refunds, yet my concerns have been completely ignored. Despite sending an email in November 2024 and following up multiple times, I have received no acknowledgment or resolution to date. It has been over two months, and this lack of communication and action is absolutely unacceptable and unprofessional. As a customer, I expect prompt and efficient service, especially when dealing with financial matters such as refunds. Instead, I have been met with silence and disregard. This level of service is far below what any customer should have to endure, and it reflects very poorly on CTM's reputation. I would not recommend CTM Paarden Eiland to anyone seeking reliable service or accountability. If this matter remains unresolved, I will have no choice but to escalate it further. CTM must do better.

5 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (100%)

About

About Us
How Hellopeter Works
Press

Community

Help Centre for Reviewers
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre for Businesses

Follow Us

About

About Us
How Hellopeter Works
Press

Community

Help Centre
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre

Follow Us

© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.

Terms & Conditions|Privacy Policy