Active since Nov 2015
22
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0
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Reviews
22 reviews13 months ago
Always a pleasure to...
Always a pleasure to deal with OnePlan, no problems and all queries are answered quickly.
1 reply
19 months ago
Stop my policy and reverse my debit orders !!!!!
I have been trying to cancel my life policy and debit order for months, but it keeps going off and the bank cannot reverse it. So fed up with this.
1 reply
22 months ago
No feedback terrible service
I ordered a duvet and the driver broke the bag it came in, I didn't even take the item out of the packaging and logged a return. I was refused a refund but eventually told that they would courier it back to me (not sure why) and then I needed to log the return AGAIN and then they would log an exception. Sounds good, but they don't reply to me or the courier who told me they need an auth code to collect it. Why on earth would they need to return it to me and me return it again (wasting more time and money), not reply to me or the courier and treat me this way? Takealot isn't what it used to be, not sure who manages customer services but they need to be fired. Sinovuyo.N (takealot.com) Aug 5, 2024, 20:56 GMT+2 Good day Thank you for your response. Kindly be advised your return has been prepped and will be shipped out on waybill: D01RRN85XNZO6WB You may use the below link to track the whereabouts of your return. Please advise once you have received your return so that we may proceed in escalating this matter for an exception to be approved. If you need any further assistance, please do let me know. I would be more than happy to assist wherever I am able to. Have a great day. Kind Regards, Sinovuyo.N Date of experience: July 31, 2024
0 replies
26 months ago
Don't port to Afrihost/Airmobile !!!
Ported to Afrihost AirMobile. Most horrific experience, first SIM never worked, I have a new SIM and that doesn't work. I have tried to get this sorted but one excuse after another and I have been without a working SIM and therefore phone for over 2 weeks. Going to just port back to Cell C. Apparently MTN support this service and this is just shocking. I also lost my promotional free data due to this and I am told this cannot be rectified.
0 replies
27 months ago
Refusal to refund, software doesn't work and now I have to pay more
I signed up with SkySoft, I was automatically renewed for an annual subscription and I then IMMEDIATELY reachout for a refund and was told this was not possible. I decided now to use that software and guess what? It not longer works and I am being forced to pay more to get the Wondershare Uniconverter !!!!!! I am so unhappy, I am again told I cannot be refunded, not can I use what I was billed for. I am disgusted and I don't have the money to pay more.
0 replies
28 months ago
No other option but to keep a damaged fridge
I order often from Takealot, this week I ordered a KIC fridge that came with scratches. I send pics and asked it be replaced on collection (as I need a fridge) but was told no, they have to collect and assess and only then can they send a new fridge. I do not have another fridge and I find it unacceptable to pay R 7000 for something that is damaged and am then forced to go without one while they assess this one. I just cancelled 2 other orders - I have no choice but to keep the damaged fridge now. Will be buying elsewhere from now on which is sad because usually it's a good experience.
0 replies
67 months ago
Excellent and efficient service
I dealt with Cynthia and she was very professional and efficient. I never have to worry with One Plan because they are always on top of their service delivery and communicate every step of the way. Thanks Cynthia for the excellent service.
1 reply
72 months ago
Don't use Zasttra
I ordered an item and it said shipped with a tracking number, I emailed them and they told me to contact the seller on a mobile number. I have no address or landline number for Zasttra or the supposed suppliers Allonnet, only a mobile number which is already shady. They told me that COVID delayed the order and I told them to refund. They say it takes 7 days but I suspect I will need to take this further. The item was shown as available and shipped. Don't use this site, its shady for sure. Hopefully I get my refund, let's see.
0 replies
73 months ago
Drum dental - cannot get authorisation
I have also just found out that I have to use their approved dental providers and this was never communicated!!! I am waiting for a reply but I want my money back - reporting them to the ombudsman as well.
0 replies
74 months ago
No assistance to unlock UIFFiling account
My UIFFiling account is locked, I need help to unlock it so I can file for UIF. I cannot get hold of anyone on the phone and noone replies to my emails. This is ridiculous. Can someone please assist me urgently.
0 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
18 (81.81818181818181%)